Affinity Diamonds Reviews 

68
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and genuinely friendly approach. They appreciate how the team educates and guides them through the process, taking time to ensure a comfortable and informative experience. The overall service is frequently described as seamless, fun, and stress-free, with clear communication and personalized attention. Many customers are delighted with the beautiful final products, noting their high quality and craftsmanship, which often exceed expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising individual team members for their... See more

Product

Customers had positive experiences with the product, often praising the quality and craftsmanship of their... See more

Service

Users describe positive interactions with service, highlighting exceptional experiences and outstanding... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liana & the team at Affinity were delightful to deal with. Being a diamond novice & knowing nothing about it previously, they took their time to ensure that I was caught up to speed with everything th... See more

Rated 5 out of 5 stars

Lauren was an absolute pleasure to deal with from the very start of our journey at Affinity Diamonds. My fiancé and I could not be happier with our wedding bands and how seamless, easy and fun the pro... See more

Rated 5 out of 5 stars

Roxy at Affinity Diamonds has been fantastic in helping me redesign my engagement ring. I had a meeting with her a couple of weeks ago, now I received the diagram of what it will look like and am s... See more

Rated 5 out of 5 stars

After hearing great things about AD through a friend i decided to walk in without an appointment whilst visiting Sydney. Whilst there Roxy sat me down and walked my partner and i through some... See more


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Engraver
  5. Jewellery Manufacturer
  6. Wholesale Jeweler

Written by the company

Affinity Diamonds is Australia’s premier bespoke jeweller. We understand that beauty is a culmination of persistence, care and patience. Based in the heart of Sydney and Brisbane's CBD, we’ve been sourcing the finest diamonds on the market for 20 years. Originally founded by Sam Rahme in 2001, Affinity Diamonds was born out of a passion for exquisite luxury and the urge to make the intangible more accessible for everyday people. Specialised in bespoke engagement rings, we source the finest quality ethical diamonds for our clients and work with them to create elegant, tasteful pieces that are handcrafted in our Sydney workshop.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(68)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lauren is the reason why we went with Affinity Diamonds.

My partner and I visited several places while searching for the right jeweller to create our engagement ring, and we eventually came across Affinity Diamonds through a referral. From our first interaction, Lauren was the reason we chose to proceed with Affinity Diamonds.

Her professionalism, transparency, and genuine friendliness were exceptional - unlike anything we’ve experienced elsewhere. Despite our very specific requests, Lauren maintained clear and consistent communication throughout the process and delivered an engagement ring that exceeded our expectations.

We cannot recommend Lauren highly enough. Thank you, Lauren, for making this experience so special.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Remodel engagement ring…

Roxy at Affinity Diamonds has been fantastic in helping me redesign my engagement ring.
I had a meeting with her a couple of weeks ago, now I received the diagram of what it will look like and am super excited to see the finished product.
I had a bit of an idea, she then fine tuned my ideas using her years of experience and depth of knowledge to enhance what I designed.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Liana was great

Liana was great, I really enjoyed my appointment with her and I will be back with my partner to choose our rings together! She really took the time to guide me through my custom design and I can’t wait to see the result!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service & really helpful staff

Liana & the team at Affinity were delightful to deal with. Being a diamond novice & knowing nothing about it previously, they took their time to ensure that I was caught up to speed with everything there was to know about making my purchase. Being shown through the workshop was another plus that I wasn’t expecting. Highly recommend

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Better product than the online photo…

Better product than the online photo could show.

20 December 2023
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi JR,

Thank you for taking the time to leave a review.
Your kind words are much appreciated.

Kind Regards,
The Affinity Diamonds Team

Rated 5 out of 5 stars

Affinity Diamonds

Sam Rahme and the team at Affinity Diamonds were so professional. Communication was fantastic and their customer service was exceptional. We were so happy with our purchase and would thoroughly recommend them to anyone looking for a special piece of jewellery. Thank you so much!

28 December 2023
Unprompted review
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Denise,

Thank you for taking the time to leave us a thoughtful review.
We are so pleased to hear that you had such a positive experience with us. We pride ourselves on making every experience at Affinity Diamonds a memorable one tailored to the wonderful person we are working with at the time.
We appreciate your kind words and time, and we look forward to your next visit.

Kind Regards,
The Affinity Diamonds Team

Rated 5 out of 5 stars

Great service

Great service. Sam and his team went above and beyond. Cleaning and repair of rings and earrings

20 December 2023
Unprompted review
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Jim,

Thank you for your kind words.
We are so pleased you had a comforting experience with our team - we look forward to creating more pieces with you.

Kind Regards,
The Affinity Diamonds Team

Rated 5 out of 5 stars

Sam and the team were great help in…

Sam and the team were great help in picking out an engagement ring they took the time to go through everything with me

2 November 2023
Unprompted review
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi There,

Thank you for taking the time to leave a review.
Your kind words are much appreciated.

Kind Regards,
The Affinity Diamonds Team

Rated 5 out of 5 stars

Affinity Diamonds are amazing Jewellers…

Affinity Diamonds are amazing Jewellers - Their quality is unmatched & their service exceeds all!
The staff are so friendly and truly make your moment even more special. Highly recommended to all

30 August 2023
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Kasandra,

Thank you for taking the time to leave us a thoughtful review.
We are so pleased to hear that you had such a positive experience with us. We pride ourselves on making every experience at Affinity Diamonds a memorable one. We appreciate your kind words and time, and we look forward to your next visit.

Kind Regards,
The Affinity Diamonds Team

Rated 5 out of 5 stars

My experience with Affinity Diamonds…

My experience with Affinity Diamonds was top of the range.

4 August 2023
Unprompted review
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Jamie,

Thank you for your wonderful review.
We are so pleased to hear that you had such a positive experience with us.

Kind Regards,
The Affinity Diamonds Team

Rated 5 out of 5 stars

I’ve had so many compliments

The exquisite ring they made for me matched the design I gave them perfectly. They even made a first draft to see if it matched my expectations and then altered it allow for a perfect outcome

16 March 2023
Unprompted review
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Marcelle,

Thank you for taking the time to leave us a thoughtful review.
We are so pleased to hear that you had such a positive experience with us. We pride ourselves on making every experience at Affinity Diamonds a memorable one and tailored to the person we are working with at the time.
We appreciate your kind words and time, and we look forward to your next visit.

Kind Regards,
The Affinity Diamonds Team

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end. I received the mould quickly, it was easy to use and after sending it back I received the initial design within 10 days. I asked for some alterations, customer services were more than happy to help and had the final design sent to me via email within a couple of days.

After finalising details my ring was received within 30 days. I's so happy with it! It fits perfectly to my engagement ring. I would recommend this business to anyone!

4 October 2022
Unprompted review
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi there,

Thank you for taking the time to leave us a thoughtful review.
We are so pleased to hear that you had such a positive and seamless experience with us. We pride ourselves on making every experience at Affinity Diamonds a memorable one and tailored to the wonderful person we are working with at the time.

We appreciate your kind words and time, and we look forward to creating more pieces with you.

Kind Regards,
The Affinity Diamonds Team

Rated 5 out of 5 stars
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Andrew, 



Thank you for taking the time to leave a review. 
Your kind words are much appreciated.

Kind Regards,

The Affinity Diamonds Team

Rated 5 out of 5 stars

My experience with Affinity Diamonds was incredible …

My experience with Affinity Diamonds was top of the range. Giuseppe was amazing and provided me with a seamless experience. We started off with a diamond lesson that helped me gather knowledge to choose my perfect diamond and ring. I had changed my mind a few times and it was never an issue. I was beyond happy with the finished product and will definitely be contacting Giuseppe again for all my future purchases. Thank you! 💎💍

1 February 2022
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Ericka,



Thank you for your kind words and recommendation.
 We are so pleased you had a comforting experience with our team - we look forward to creating more pieces with you.



Kind Regards,

The Affinity Diamonds Team

Rated 5 out of 5 stars

Amazing Experience

Affinity Diamonds were so amazing to deal. From my first meeting with Giuseppe he explained the diamond quality and 4C's, which was very useful information. He helped me design my beautiful, unique engagement ring and wedding band. Absolutely love it!! I would highly recommend Affinity Diamonds :-)

4 June 2022
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Nicole,



Thank you for your kind words and recommendation.
 We are so pleased you had a comforting experience with our team - we look forward to creating more pieces with you.



Kind Regards,

The Affinity Diamonds Team

Rated 5 out of 5 stars

Great experience

The team at affinity diamonds were great! Extremely helpful, informative and made the whole experience choosing an engagement ring with my partner, really enjoyable. Giuseppe is so experienced and skilled in what he does and and we also learnt a lot about diamonds along the process. I am absolutely in love with my ring, it was exactly what I was looking for! Would definitely recommend and we’ll be back for our wedding bands!

16 July 2022
Affinity Diamonds logo

Reply from Affinity Diamonds

Hi Jessica,



Thank you for taking the time to leave us a thoughtful review.
 We are so pleased to hear that you had such a positive experience with us. We pride ourselves on making every experience at Affinity Diamonds a memorable one and tailored to the wonderful couple we are working with at the time.
 We appreciate your kind words and time, and we look forward to your next visit.



Kind Regards,

The Affinity Diamonds Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look