AFC Holidays Reviews 3,097

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting specific individuals for their excellent support and knowledge in organizing memorable holidays. People frequently commend the well-planned itineraries, comfortable accommodations, and seamless execution of trips, making their travel experiences enjoyable and stress-free. The customer service is also highly regarded, with many appreciating the prompt responses and clear communication from the team. However, some customers reported issues with tour guides lacking knowledge or English proficiency, and occasional problems with Wi-Fi availability. A few individuals also mentioned that some itineraries felt too packed, leaving little time for relaxation, and there were isolated complaints about the quality of local transportation and restaurant choices on certain tours.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Holidays

People report positive experiences with holidays, often praising the well-planned itineraries, comfortable... See more

Service

Consumers find service to be positive, highlighting the excellent coordination, constant support, and... See more

Location

Reviewers mention positive feedback about location. Customers frequently praise the well-planned itineraries,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Kenya, our 5th trip with AFC Holidays booked always through Arnold Soans , who has always helped, recommended us throughout. Always available on call to answer any queries . Hassle free, w... See more

Company replied

Rated 5 out of 5 stars

Everything was greatly managed. It's always a great experience with Ms. Aswathi as she has always been very professional & courteous & puts extra effort to make all our travels memorable & Bali... See more

Company replied

Rated 5 out of 5 stars

We visited Hanoi in Vietnam on 5th June 2025. It was our 3rd trip with AFC Holidays. Mr. Arnold Soans , as usual helped us to select perfect holiday destination. He was always available over phone and... See more

Company replied

Rated 5 out of 5 stars

travelled to Bali with AFC holidays . Arnold was our tour coordinator. We really appreciate his efforts to organize our tour with all the queries answered.It was seamless relaxing and well planned. We... See more

Company replied


Company details

  1. Tour Operator
  2. Airline Ticket Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Aggregator
  6. Visa Consultant

Written by the company

AFC Holidays gives you what you need to ensure a memorable holiday! We are all about fabulous deals, tailor made holidays and escorted tours so you don’t have to worry about anything when you are travelling. Not only do We ♥ Taking You Places, we also make sure you get the most of the place you go!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Kenya Group Tour June 2025

Dear AFC team,
I sincerely appreciate the incredible and thrilling wildlife safari experience, particularly the Big Cats encounter with lions, elephants, hippos and cheetahs and all other animals during the Kenya group tour planned for June 2025.
Overall, 4.5 of 5 for the complete tour.
1. Travel Plan and support team: The UAE support team provided a thorough briefing in advance of the tour, ensuring that all necessary information was conveyed effectively.
(4 of 5)
2. Transport facilities: Sincere gratitude for providing a 4 x 4 Land cruiser vehicle for all small groups during the entire journey, which contributed to saving time, ensuring safety, and enhancing comfort.
(5 of 5)
3. Accommodation: We experienced great delight and relaxation during our stays at all the hotels, particularly at the Masai Mara - Muthu Keekorok Lodge and Nyahururu - Panari Resort. The ambiance and natural surroundings were exceptionally unique, and we would strongly recommend these two locations for accommodation.
(5 of 5)
4. Dining options: The cuisine at Panari Hotel – Nairobi and Lake Naivasha resort was exquisite, offering a diverse selection of Indian dishes alongside continental options to satisfy all types of food enthusiasts. We extend our heartfelt gratitude to the chef at Panari Resort for providing a comprehensive breakfast to all our tour members at the early hour of 5:30 am, accompanied by warm smiles.
We understand that the Masai Mara - Muthu Keekorok Lodge is situated in a dense forest; however, if feasible, they may consider exploring additional dining options.
(4.5 of 5)
5. Game Drive & Driver/Guide: The highlight of this tour was undoubtedly our driver, Mr. Daniel, along with his team members, who provided us with an exhilarating wildlife safari experience featuring big cats during the game drive. We greatly appreciate their punctuality, teamwork, support, and the precise coordination they exhibited to ensure our safety and enjoyment throughout the journey until the very last day. The game drive was so remarkable that I will always remember the various moments of lions fighting and feasting.
(5 of 5)

4 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you so much for taking the time to share such a comprehensive and heartfelt review of your recent Kenya tour with us. We are truly delighted to know that you had an incredible experience.

We greatly value your detailed feedback and are pleased to hear that our support team, transport arrangements, accommodations, and dining options met your expectations.

A heartfelt thank you also for recognizing Mr. Daniel and his fellow team members. It brings us immense joy to know that their dedication and service made your game drives unforgettable.

We’ve also noted your suggestions for improving dining options at Muthu Keekorok Lodge, and we’ll explore this with the lodge team for future improvements.

Thank you once again for your feedback as it helps us improve and deliver enriching travel experiences. We hope to welcome you again soon for another memorable adventure.

Warm regards,
AFC Holidays

Rated 5 out of 5 stars

Holidays are always special…

Holidays are always special and hence we got in touch with AFC holidays with a friend’s reference. We were confused with couple of options to explore and Mr. Arnold from afc holidays helped me to find a good deal of Georgia. It was a great experience and peaceful trip. The trip was properly planned and we have a good time exploring the beauty of historical places in Georgia. Thank you for an excellent trip.

9 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for sharing your wonderful experience with us. We’re delighted to hear that Mr. Arnold was able to assist you in finding the perfect deal for your trip to Georgia.

We appreciate your trust in us and look forward to helping you create many more memorable travel experiences in the future!

Warm regards,
AFC Holidays

Rated 5 out of 5 stars

Holiday trip to Hanoi - Vietnam

We visited Hanoi in Vietnam on 5th June 2025. It was our 3rd trip with AFC Holidays. Mr. Arnold Soans , as usual helped us to select perfect holiday destination. He was always available over phone and fulfilled all our queries immediately. Great back office support regarding documentation and all received from Ms. Iyah Santiago. Vietnam is a must visit country and many thanks to team AFC. Cheers!!!

5 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for sharing your fantastic experience from your recent trip to Hanoi. We’re honored that this was your third trip with AFC Holidays and delighted to hear that Mr. Arnold Soans once again helped you select the perfect destination.

We will be sure to pass on your appreciation to both Mr. Arnold Soans and Ms. Iyah Santiago for their excellent assistance.

Vietnam truly is a beautiful destination, and we’re thrilled that you enjoyed your visit. Thank you for trusting AFC Holidays, we look forward to assisting you with many more memorable journeys ahead!

Cheers,
AFC Holidays

Rated 4 out of 5 stars

"Had an amazing Vietnam trip

"Had an amazing Vietnam trip, all thanks to Arnold! Everything was perfectly organised, smooth, and hassle-free. We had so much fun and really enjoyed every moment. Highly recommend Arnold for a well-planned and memorable trip!"

6 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you so much for sharing your amazing experience! We’re thrilled to hear that your Vietnam trip was perfectly organized and hassle-free.

We’ll be sure to pass on your appreciation to Arnold. Your recommendation means a lot to us!

We look forward to planning many more unforgettable trips for you in the future.

Warm regards,
AFC Holidays

Rated 5 out of 5 stars

Amazing Kenya

We visited Kenya, our 5th trip with AFC Holidays booked always through Arnold Soans , who has always helped, recommended us throughout. Always available on call to answer any queries . Hassle free, well organized, no worries, just enjoy the trip with AFC. Kenya is a beautiful, lush
Green country, Masai Mara a must visit for people who love to see wildlife. Thanks to Althea Tigre too for visas etc.

4 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for sharing your wonderful experience from your recent trip to Kenya. We are honored that this was your fifth journey with AFC Holidays.

We will be sure to pass on your appreciation to both Arnold and Althea Tigre for their excellent assistance with your travel arrangements and visa processing.

We’re glad you enjoyed the beauty of Masai Mara. Thank you for trusting AFC Holidays, we look forward to helping you create more unforgettable travel memories in the future!

Warm regards,
AFC Holidays

Rated 4 out of 5 stars

Positive : Proper Planning, Wonderful Guide

We were planning to go on a Japan tour for a very long time and came across this group tour through AFC holidays, this was exactly what we were looking for as we needed a short trip.

Positive :
Before the tour we all were given an amazing briefing on what to expect. All our doubts were cleared and we did not have any confusion due to this.
Even before our flights updates were given to us.
Except for packing our clothes we did not have any stress planning this holiday.

Right after landing in japan our guide Joe was an absolute delight, he was really fantastic and every day went by smoothly just as planned.
Visited many interesting places and loved the vibe.

For Improvement :
Once the hotel is fixed in the final itinerary please do not change it last minute as we book the tour seeing the hotel locations.
Hotel at Osaka was in a very isolated place, very far from the city center and there was nothing near except a 7 11. Walking at night felt scary.

Restaurants selected for lunch for 2 days were below average with the food being cold and not at all edible and later the restaurant expected us to keep our own dishes and cutlery and throw out the left overs in the trash.We did not expect this and it felt very very odd, especially while on holiday the basic service at restaurants are expected be it anywhere.

Hiroshima can be skipped as there is nothing to explore much in the city and the memorial gets the mood very low and getting to know about this terrible tragedy in so much detail is not for the faint hearted.

Except these issues our tour was fantastic and we loved every bit. This is our second time with AFC and we are looking forward for our third tour soon.

Thank You,
Best Wishes

31 May 2025
Unprompted review
Rated 5 out of 5 stars

BALI TRIP

We had an excellent trip to Bali! Mr. Arnold was incredibly helpful in organizing all the tour details—he was always just a call away and promptly answered any questions we had. Our tour guide, Mr. Agus, was also fantastic. He made the sightseeing tours enjoyable with his clear explanations and friendly approach. Highly recommended for a smooth and memorable Bali experience!

5 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for sharing your excellent experience in Bali!

We will be sure to pass on your kind appreciation to both Arnold and Agus. Your recommendation means a lot to us!

We look forward to assisting you with many more smooth and memorable travel experiences in the future.

Warm regards,
AFC Holidays

Rated 5 out of 5 stars

A wonderful Vietnam trip!

I went with wife to visit Vietnam in June 2025. It was arranged by agent Allhiana who tuned the excursion for maximum coverage in a limited time.
The arrangement was flawless, the stay and local transport was comfortable and the plan was well thought out and executed.
I would recommend the trip planned by Allhiana and with tour guide Tony to anyone planning to visit Vietnam.

6 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for sharing your wonderful experience from your recent trip to Vietnam. We’re delighted to hear that the accommodations and local transport met your expectations.

We will be sure to pass on your appreciation to both Allhiana and your tour guide, Tony. Your recommendation means a lot to us!

Thank you for choosing AFC Holidays, and we look forward to assisting you with many more memorable travel experiences in the future.

Warm regards,
AFC Holidays

Rated 4 out of 5 stars

From the beginning booking agent Ms…

From the beginning booking agent Ms Aswathi was excellent in her communication, follow up and response to inquiries. Her personal touch and response time is truly appreciated.
About tour , The Guide Tony made everyone at home from meet and greet at arrival to until departure. He was truly excellent Guide. We had very good Friendly group which was fun and made tour truly enjoyable. This is our first experience with AFC and we will inquire in future too. Our special thanks to Aswathi and Tony. One Constructive suggestion, once tickets are booked , passengers should be helped to reserved Seats by Payment through Customers. we faced lots of difficulties by trying Qatar Airways 600....number talking for hours without success.

5 June 2025
Unprompted review
Rated 4 out of 5 stars

We had a very good memorable trip

We had a very good memorable trip. This being our second trip after 10 years with AFC to same destination the service remained the same apart from a small cost cutting seen with meals compare to our last trip. Tour Manager Mr Keith was excellent and a perfect guy for this job. He was very respect full to his clients. We recomend you to restart providing rain coats to the clients along with your free kitties which is very helpful to the European iterenary. Our heart felt thanks to Mr Keith.

4 June 2025
Unprompted review
Rated 4 out of 5 stars

Enjoyable and Unforgettable Holiday with AFC Holidays

We had a great time with AFC Holidays in Azerbeijan. Booking experience was cordial with Awasthi and follow up friendly with Alex. The bus was comfortable, guide was local (Zahra) and gave good information and the selection of hotels was top class. AFC should ensure the Guide is stricter with people to come on time as people on the bus delayed on each stop for 30-60 minutes thereby delaying the departure of the bus and inconveniencing other guests. Probably if people were on time, we could have covered an extra stop every day. But overall an enjoyable holiday, thanks to the team at AFC Holidays.

5 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for taking the time to share your experience from your recent trip to Azerbaijan with us. We’re delighted to hear that you had an enjoyable and unforgettable holiday!

We also truly appreciate your honest feedback regarding time management during the stops. We’ll communicate with our guides to ensure they set clearer expectations moving forward, so that all guests can enjoy the full itinerary without delays.

We’ll be sure to pass on your appreciation to Awasthi, Alex, and Zahra, they’ll be happy to know they made a positive impact on your trip.

Thank you once again for choosing AFC Holidays. We look forward to welcoming you on your next adventure!

Warm regards,
AFC Holidays

Rated 5 out of 5 stars

I had a great experience in Georgia

I had a great experience in Georgia. AFC Holidays make the perfect itinerary which suites my preference. Tried local foods and meet new friends! I would like to thanks my agents Ms Iyah and Ms Althea for providing clear information of the tour and hotel arranged is perfect for having comfort to rest after the tour. The AFC Application is also helpful as I received tips everyday and where to go during my free time. Will definitely recommend this to my friends!! Thank you AFC.

6 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you so much for sharing your experience with us! We’re thrilled to hear that you had a great time exploring Georgia.

Your kind words about Ms. Iyah and Ms. Althea mean a lot, we’ll be sure to pass on your appreciation to both of them.

It’s also wonderful to know that the AFC Holidays app was helpful. Thank you for choosing AFC Holidays, and for recommending us to your friends. We can’t wait to help you plan your next adventure!

Warm regards,
AFC Holidays

Rated 5 out of 5 stars

Last week we had a nice trip in Kenya…

Last week we had a nice trip in Kenya which was our 7th tour program with AFC. It was a wonder full experience in Masai mara for one and half days of game drive. Hotel accommodation was amazing. Thanks to Althea for her great co-ordination. Also, I would like to thank to Alex for his great support throughout the tour plans. Special thanks to Aiswarya and Priya for their support.

10 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for sharing your wonderful experience from your recent trip to Kenya. We’re honored that this was your 7th tour with AFC Holidays and are thrilled to hear that the Masai Mara game drive and hotel accommodations exceeded your expectations.

We will be sure to pass on your kind appreciation to Althea for her coordination, to Alex for his support, and to Aiswarya and Priya for their assistance throughout your journey.

Your continued trust means a lot to us, and we look forward to planning many more memorable trips for you in the future.

Warm regards,
AFC Holidays

Rated 4 out of 5 stars

AFC Holidays provide a really great…

AFC Holidays provide a really great service. With them you can always be at ease as they do not compromise on quality

5 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for your wonderful feedback! We’re pleased to hear that you appreciate our services and that we provide you with peace of mind. At AFC Holidays, maintaining high-quality service is our top priority to ensure every journey is smooth and enjoyable.

Your trust and satisfaction mean a lot to us, and we look forward to assisting you with many more exceptional travel experiences.

Warm regards,
AFC Holidays

Rated 4 out of 5 stars

Great experience

Overall it was a great experience. We were 4 friends who took the group package to Georgia during Eid al Adha holidays. Itinerary was really good. Tried to cover maximum places. Few negatives were that we lost time for lunch and missed out on some places that were planned. We didn't get to explore much of Kutaisi even though the package was named Tbilisi and Kutaisi. Our guide Mr. Gela was very cooperative, helpful and fun.

6 June 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

Thank you for sharing your experience with us. We’re glad to hear that you and your friends enjoyed the overall itinerary and appreciated the effort to cover many places during your trip to Georgia.

We also appreciate your honest feedback regarding the time management and your experience in Kutaisi. Your insights are valuable and will help us enhance our future itineraries. Additionally, we will be sure to pass on your kind words to Mr. Gela.

Thank you once again for choosing AFC Holidays. We look forward to planning many more memorable journeys for you and your friends.

Warm regards,
AFC Holidays

Rated 5 out of 5 stars

A huge thanks to AFC holidays for…

A huge thanks to AFC holidays for arranging such a beautiful, Amazing trip to Kazhakastan. I wanted a customized itinerary and Bibin from AFC holidays provided the same including what i needed .Also big thanks to our guide Abylai.
Thanks again AFC holidays for professional service.

24 May 2025
Unprompted review
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Reply from AFC Holidays

Dear Client,

A huge thanks to you for sharing your amazing experience with AFC Holidays! We will be sure to pass on your appreciation to both Bibin and Abylai.

Thank you once again for choosing AFC Holidays. We look forward to assisting you with many more unforgettable travel experiences in the future!

Warm regards,
AFC Holidays

Rated 5 out of 5 stars

AN AMAZING TRIP TO AZERBAIJAN

Our tour to Azerbaijan was an excellent experience filled with stunning landscapes, rich culture, and warm hospitality. Every detail was perfectly planned. Huge thanks to Mr. Bibin for organizing such a fantastic trip. A big thanks to Nico, our driver for making the tour smooth and enjoyable. Highly recommended for future travel adventures!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Had a great trip thanks to AFC

Had a great trip thanks to AFC. Kenya trip was our second trip with them. The support from their agents was amazing. Bibin was always reachable for queries even during the trip. Alex from visa team was also very helpful in guiding us with he process. Overall a great experience. Had an awesome eid break thanks to AFC. Look forward to many more trips with them.

29 March 2025
Unprompted review

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