Aerosoft GmbH Reviews 421

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their realism and attention to detail, especially for flight simulator add-ons. Many consumers also commend the fast and reliable delivery service, noting that items arrive well-packaged and on time. The ordering process is frequently described as easy and straightforward, with a smooth overall experience from purchase to receipt. However, some customers also noted issues with product compatibility or functionality, particularly with certain software or hardware setups. A few people experienced delays in order confirmation or encountered problems with shipping costs and tariffs. There were also occasional reports of products not working as expected or issues with customer service regarding payment declines or obtaining invoices.

What people talk about most

Product

Users describe positive interactions with products, often highlighting their good quality, realistic details,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the extremely fast shipping and... See more

Quality

Customers consistently note positive experiences with quality, praising products as well-made, high-quality,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, reliable, and... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the quick shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

Purchased the new Micrososft Flightsimulator 2024 for XBox or PC. Almost 5 stars but. Internal ordering went well but, order confirmation was delayed due to internal issues at Aerosoft. An email to... See more

Rated 4 out of 5 stars

I made a recent purchase with Aerosoft, but had to make an enquiry about payment. My emai was responded to quickly. After trying out my purchase, I had to return it as unsuitable for my usage. Again... See more

Rated 5 out of 5 stars

Company had no issues at all. One of the only "in stock" providers I could find nationally, and asking a fair price. Shipping was pretty pricey, and then of course tariffs were even more than shipping... See more

Rated 5 out of 5 stars

Delivery was amazing. Quality of the ifr1 is really good, unfortunately i use the FBW A32nx and the functionality isn’t as good. I should have researched it better before I bought the Ifr1.. If you a... See more


Company details

  1. Software Company

Written by the company

Die Aerosoft GmbH steht seit mehr als 25 Jahren für hochwertige Simulationsprodukte. Mit über 30 Mitarbeitern und weltweit mehr als 50 freien Entwicklern zählt das Unternehmen heute weltweit zu den führenden Software-Herstellern.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Enjoy the shopping

Fast and reliable service. Including the option to process the purchase in advance, without having to use annoying and money-hungry payment services. So there's a world beyond PayPal. Very convenient!

8 September 2025
Rated 2 out of 5 stars

problem

Hi, I have this game for some time, at the last update I can no longer play with the steering wheel, for example I spin at 90 degrees and he still does not spin, the pedal responds very hard, please solve the problem,

14 September 2025
Unprompted review
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, please contact our support for help with your issue: https://helpdesk.aerosoft.com/

Rated 2 out of 5 stars

The Yawman Arrow controller has…

The Yawman Arrow controller has disappointed me, it doesn't work well and I had hopes.

5 September 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello,
we are sorry to hear that the product didn't meet your expectations.
If there are issues with the controller or you need further assistance, feel free to contact our customer service at https://helpdesk.aerosoft.com/

Rated 1 out of 5 stars

Very bad experience

Very bad experience, very little will in helping to solve a problem that developed because misleading information on their website. And still my situation isn't resolved.

22 August 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Shipping to non-EU countries incurs extra costs due to tariffs / import fees. This is disclosed on our website. From our payment & dispatch section:
"Please note that you will be charged additional import costs for a foreign shipment to a non-EU country, which you have to pay as the recipient."

Rated 4 out of 5 stars

Purchase software.

Purchased the new Micrososft Flightsimulator 2024 for XBox or PC.
Almost 5 stars but.
Internal ordering went well but, order confirmation was delayed due to internal issues at Aerosoft.
An email to Aerosoft was enough to get everything sorted out in no time. After that the delivery was very smooth and fast.

13 August 2025
Rated 2 out of 5 stars

Surprise, Surprise

Surprise, Surprise!!! $52.00 due to receive these articles.

Tariff charges or fraud?

I paid for article. Paid shipping. Then got a surprise when UPS shows up for delivery. COD. Won't be ordering from this company any time soon.
If I had been told in the beginning of my order, I would have purchased in the USA. For the same price after TARIFF???

14 August 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, unfortunately, we have no control over import fees. The additional charges depend on your country, which is disclosed on our website. From our payment & dispatch section:
"Please note that you will be charged additional import costs for a foreign shipment to a non-EU country, which you have to pay as the recipient."

Rated 5 out of 5 stars

Good Product! Great Company. Will order again.

Company had no issues at all. One of the only "in stock" providers I could find nationally, and asking a fair price. Shipping was pretty pricey, and then of course tariffs were even more than shipping! Though, no fault of the sellers. They were accommodating with info regarding shipping, and the product was great.

2 August 2025

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