Aeroitalia  Reviews 

Flight canceled,with no warning,no answer to phone or mail,no easy way to have my money back,only with lawyer.
This piece of s..t company ist just a garbage and i don't recomand to no one,just pretend it does not exist or your money will be gone and your flight will be just a imaginary flight

It's not my best experience with a flight company, but it was decent. The plane was clean. My flight was delayed 2,5h. I have payed the bus ticket to the airport more than the flight, so I can.t complain.

Terrible airline. Avoid at all costs.

My wife & I had a Palermo-to-Rome flight booked, and when the flight was less than 24 hours out, we attempted to check in using AeroItalia’s phone app and their web page. Neither would allow us to check in. We attempted many times all the way up to 2 hours before the flight with no success. We kept getting an error. Consequently, we were forced to check in at the check-in counter. The AeroItalia employee at the check-in counter insisted that we pay 70 Euros to check in. When we explained that we attempted many times to check in via phone and web page, but were not allowed to, she had zero sympathy and insisted on the 70 Euro payment. Clearly, this company is unscrupulous and is scamming their customers. There was another couple that we met in the line who had the exact same poor experience.

So again, avoid AeroItalia at all costs. Fly ITA Airways instead. Even if you have to pay a little bit more. My experience with them was flawless.

They charged 35 EUR per passenger for checking in although the online check-ion didn't work. On top they were rude and the flight was late!

Call center is absolute disaster. Definitely in need of training how to handle situations, arguing with customers instead of explaining it is not solving problems. I spoke to Emma who not only argued with me all the time but also made a change in the system which made our departure difficult.

I have just booked the ticket for me and my pet with the call center. The operator, Matteo, has been very precise, clear and kind, giving me all the information I needed.

This airline did not inform the third party that I booked the flight through (booking.com) that my original flight had been cancelled. When I went to check in for the flight, I was not able. I then looked up the departing flights on the airports website and learned the flight had been cancelled. This occured late at night, and AeroItalia's customer service was not available. I switched my flight to another flight which left the next morning, and was charged again.

I attempted to contact AeroItalia's customer service department for numerous days following to explain the situation, with no answer or waiting on hold only to have the phone hung up. I finally got through and explained the situation. The customer service representitive was very rude to me, and refused to refund any of my money (I have now paid for 2 flights) because I was the one that chose to change my flight to another one, and had made it to my destination.

I would recommend avoiding this airline is you can

Company lost bag. Has now arrived and they want us to pay 200 euros to get it couriered to our hotel in Sicily. It was their fault! The hotel in Sicily have never heard of this. Just an aside "snacks" on board from Rome to Catania were black coffee, black tea or water. Terrible airline!

This is the worst company ever. Our flight is delayed from 13:20 to 18:40. Never even got a notification about it. This is beyond unbelieveble. Will never book them again

Worst airline ever. And run by cheats and thieves, they cancelled my flight, but despite requests, have refused to respond and return my money. Don't use this airline!

It was an awful experience. 2 hours delay, no support from the company, I’ll never take in consideration to chose this company.

Only 1 star because I can’t choose zero. They made us purchase a brand new ticket and baggage because we didn’t live in Sicily. The website was asking for payment for check in even though it was less than 10 hours before our flight. The man was so racist towards the ladies after us in the line and said their e-ticket was not valid. Disgusting. Do not use this airline

I bought the flight tickets on 20 January for 19 April. The flight was canceled and they informed me on 17 March. I made more requests for refund and I still don’t have my money back until today, 08 June

Shocking airline.Were charged extra to check in at the airport when their website and app wouldn’t accept our online payments after trying numerous times. Had 2 flight delays at departure. Waiting for luggage …. Hoping it arrives. Taken almost as long as the flight time to arrive - and still waiting. Avoid at all costs.

Awful company. Changed our flight times without informing us, and now they are not responding to our request to change to a different more suitable time. When you try to change the flight time online it charges you as if you are booking a new ticket in addition to luggage fees which I had paid for the original flight.

This is the worst airline I’ve ever used they canceled our flight and sent a email we could re book for free but when I tried to they charged us 50 euros each I wrote twice to try and compensate they never replied and called 8 times they keep u on the phone for 30 mins and cut the line they are a rip off airline never use them ever.

Total rip off. I tried multiple times to check in online and despite buying a better seat( the transaction went thru)it would not complete the check in transaction. So i go to the desk at the airport to pick up a boarding card and they tell me that i have to pay 35 euro to do the check in at the desk or basically you cannot leave. Another 3 or 4 foreign passengers next to me had the same problem.
Amazing that in order to gain a few extra euros a company would take advantage of customers by denying them online check in so tbe can collect a fee at the airport.
I will NEVER fly this airline again

Be careful of check in times, 3 hours before boarding minimum if you want to avoid an extra 25 euro fee to print your boarding pass. The website doesn't make this very clear unless you read very, very carefully.

Disgusting company interested only in scamming money out of tourists.
Do not use this company. They will charge extra for luggages at the check in and at boarding.
Do not use this airline

Very rude staff. It took an hour and 20 minutes to get our luggage which made us miss our next flights. When I tried to look for their office in the airport, they told me that there is no manger on site. Don’t recommended!!!!