Aeroitalia  Reviews 

Very POOR service The worst airline I ever flight with they do not send you a reminder for your checking and is not any way you could read in the website you will have a penalty if you don’t checking on line with priority same with the luggage at the counter they will make you pay 45 Euros for checking and 100 Euros for one luggage YHIS IS A TIFF or ROVERY

terrible terrible

They cancelled the Rome/Bergamo/Rome 23dec/30dec flights, 3 days prior. Still have not received my refund one month later. Tried calling the call centre numerous times. Waiting in an international call forever as no one ever answers. I will never ever book Aeroitalia even though I travel to Italy at least four times a year!

My husband and I were flying from Catania to Rome and chose to pre-pay 70 euros to check a bag (expensive, but these are the rules, yea). When we arrived at the airport 2 hours early to check the bag and check into the flight, we were told that we had to pay 90 euros to check in in person. It would have been 5 euros to check in online, but online check in ‘closed’ 3 hours before the flight. I have never, ever heard of needing to pay extra (90 euros!!!) to get boarding passes printed at the airport. The Aeroitalia people acted as if this was common knowledge and said I should have read the rules when I booked the flight. Nowhere can I find this check-in rule in any of the Aeroitalia literature online. Very rude and condescending. Bad vibes.

I was lucky, flight were on time, staff were nice. Their small baggage policy measurements are smaller then other cheap companies though. Could have been worse. Also, the free water tasted really bad.

I booked a flight in October to Rome for December. and when December came they move the flight twice and 3 days before the flight they cancelled it!
WTF!!! And in December where all mode of transportation are fully booked and prices are to the roof!!!
And then they just cancel it without refunding it immediately when you need the money for the next transportation you can hustle last minute!!!!
This airline should not be in business at all!!!
Even If they are the only airline left in the world i would rather take other mode of transportation than flying with them.
For whoever think of flying with this airline. DON’T, just DON’T!!!! Spare yourself the stress and agony they are not worth it. You are better off flying with Ryanair, easyjet and wizz air. If they don’t fly to the places you want to go and only this airline have, go take the train or the bus it mat take longer but you have a stress free travel.

flight from CTA-TUN on the 18/12/2024 was cancelled in the last minute without any reason!!! they have 0 respect, nor empathy for the custmers! Avoid this airline at all costs!! there were people who have done a transit in italy and came from austria, they were forced to book another flight on their own budget as the airlines refused to do so!!!! WHAT A SHAME! they aren't picking up the phone too for the refund despite the amount of time that we have to wait in the phone! SHAME ON YOU

Luggage allowance is unclear and they force you to pay additional cost for what is standard in other airlines companies, asked to receive a bill for the additional costs but never arrived, called customer service multiple times to be treated poorly by rude service agents, plane seats were broken and dirty. How a company like this can win a tender to become Sardinia's only airline to provide connection flights to mainland for residents is beyond believe.

2 carry on bags 1 for each passenger. 220 euros (110 each way for a 1 hour flight Rome to Catania and back). Totally disgraceful. Virtual robbery

Lies on their website about their carry-on size.very rude “manager” working on Monday Oct 20. To her I say: I’m not surprised you work at a budget airline. Absolute bully but I’ll be reporting you and the airline to customer protection.

To fellow customers: Do NOT bring a carry-on larger than 20X30X40- if you do, try stuffing it into your suitcase so you aren’t charged an extra 50 euros.

There should be a "no-star" category. Absolutely horrible airline. Same experience as many others in this thread. Rome to Palermo. Flight cancelled and re-booked and then delayed 3 times. Fines at airport for not checking in on-line which was not possible. 250 euros charged for carry on bags. Etc. Do not fly with this company.

Horrible airline, they canceled my flight without any prior notice. There was no one at the airport to resolve my issue, and finally, after a long time on the phone with the manager, they rescheduled my flight for another day. I had to stay in a hotel overnight, which cost me a fortune. I’m seeking my rights, but they simply won’t reimburse me for anything!! And they put me on an extremely questionable plane, where I genuinely feared for my safety the entire flight. Rating: 0

Worst experience I've ever had with an airline.
Baggage lost in my flight from Rome to Palermo, and I have not received answer yet. It has been 1 month. Don't travel with AEROITALIA EVER!!!

Traveling from Bergamo to Rome they lost our luggage (2 adults traveling with 3 kids). We had to buy everything for 5 people, because we got to Rome with no personal care, pijamas or clothings for none of us and a month and a half later I'm still waitng for an answer from their side.

Rome / Olbia (Sardinia) return. On line booking and then baggage check in was very good. Nice airline and would fly with them again

Our recent flight on 10/2/24 from
Palermo to Rome was delayed almost 2 hours. By time we collected our baggage (another almost 1/2 hour) our connecting flight to Newark had departed. We had to purchase new tickets ( due to Expedia restrictions, another nightmare) at a cost of 1400.00 plus euros. I have contacted AeroItalia requesting a monetary compensation for the 1400.00 euros, but the only way to communicate this issues is via email. To date all I have received is an email that an agent will review my complaint and get back to me. We are not holding our breath! Do not fly this airline and whatever you do NEVER use a third party like Expedia or Hopper to book your plane tickets.

If an clown were to be an airline, it would be this one. Web page feels like a 90s one, app is disastrous. You get charged for breathing. There’s no sign on the webpage to do the check in via app and if you don’t book desk check in you get charged €45 pp. avoid at all costs.

Tried cancelling a flight from Alghero to Rome two days prior the flight and request a refund. No luck getting through by email and phone despite SEVERAL attempts. I accumulated AED 312 of roaming call charges to try and cancel the booking to no avail. It's been two weeks since the flight and they completely ignored ALL of my emails.

I live in Istanbul. I tried to do the online checkin from home 10 hours before my flight on 07.10.2024 from Rome to Olbia but the system refused to comply. I tried again this morning in Istanbul to do the online checkin but the system did not allow it again. It kept saying this PNR number does not exist. So I arrived to Rome to Aeroitalia counter and they said because there is only 2 hours to departure you cannot do online checkin therefore you have to pay €35 and they charged me that sum. There is nobody responsible at the airport. I can not believe this is happening.

Worst company I ever booked in my life.
Flight deleted on the 15th of August Perugia - Lamezia. No communication from customer service assistant. No alternative connection to your destination place. Waste of time, call and money.