AeroBand Reviews 

150
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love these unique musical instruments, frequently praising the amazing sound quality, convenient portable design, and how enjoyable they are to practice with every single day. Many individuals also deeply appreciate the remarkably fast support team whenever they face unexpected shipping issues or need professional technical guidance. Some reviewers were not happy with customer service, mentioning completely unanswered emails and experiencing major delays in getting help. A few other people also felt that certain purchased items or the included learning software were completely defective, outdated, and very frustrating to operate.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the guitar is well built, mechanically superb,... See more

Customer service

Clients share positive opinions on customer_service, noting that the support team is extremely helpful,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the instrument is well... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple the operation is and how... See more

Response time

Users describe positive interactions with response_time, highlighting fast and helpful customer support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think what the most Impressive is the eco-system of the app and the guitar itself. I'm a bedroom music producer, since I play keyboard, Aeroband Guitar gives me a chance to learn how to arrange a gu... See more

Company replied

Rated 4 out of 5 stars

I initially gave a one star review following a problem with my guitar and lack of response from AeroBand following unanswered emails. They have since been in touch and provided a quick response to th... See more

Company replied

Rated 4 out of 5 stars

Great customer service and app that lets you modify the guitar to play various sounds and songs. Easy to use for practice but sounds feel electronic, but that’s okay as I only use it for practice.

Company replied

Rated 5 out of 5 stars

I received my Aeroband guitar in the expected delivery window and have been impressed with the quality of the guitar. I'm new to playing, and the experience has been fun. The app that links to the gui... See more

Company replied


Company details

  1. Internet Shop
  2. Electronics Store

Written by the company

AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in music—where people of all skill levels can express themselves in new and exciting ways through AeroBand’s cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

150 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(150)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

I’d say this is a quality product

I’d say this is a quality product. The drumsticks just feel good and so far, I think they’re pretty fun to play with. Of course there a little bit of latency, but I’m sure it will improve over time.

20 September 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Thanks! We will work on!

Rated 5 out of 5 stars

After a long delay by the AeroBand…

After a long delay by the AeroBand company, the order came to my hands Pocketdrum.Today the teste, the Pocketdrum sticks, are at the level of competition,I’m testing the performance is perfect,
The next step to try bluetooth pc with some software, cover yourself with vst roland tr 808 909.On Friday I will use them in my live show, the delay was great if I recognize and get angry,but Pocketdrum surprised me, 100%, and they are real (not a toy for a child) they are at a professional level.

19 August 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Thank you for your feedback! Now you can connect to Garageband to use more sounds right now!

Rated 5 out of 5 stars

Amazing product

Amazing!So magic it is! I have always dreamed of this drum sticks and it come into reality. So funny to play!!!

15 August 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Hope you have a good time!

Rated 5 out of 5 stars

At first I was worried that the delay

At first I was worried that the delay was too high, but after I watched a lot of vlogs, I decided to buy and give it a try. The use process did not disappoint me, and I barely felt the delay. It was very easy to use. I also asked my drummer friend to evaluate , He feels amazing!
By the way, I am a fan of Alejandro Sifuentes
I am also a fan of aeroband!

13 August 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Thanks for your feedback!

Rated 5 out of 5 stars

Feedback from Japan

Feedback from Japan. I really like the service from Aeroband, although the products cannot be turnned off in my first time use. The staff from Aeroband told me that their products have been updated, so I need to update my drumsticks manually. All in all, good shopping experience.

11 August 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Thank you for your feedback!

Rated 5 out of 5 stars

Amazing experience!

Amazing experience! I got my pocketdrum in 7 days and my son play the game with it! He's a drummer and we all love that!

3 August 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Thanks for your comment!

Rated 1 out of 5 stars

They messed up the address and my…

They messed up the address and my package was returned to them. They keep telling me to contact the PO to get it released or lodge a complaint. But it was returned to sender. Aeroband's support even suggested I check with my neighbors! Very frustrating, and at this point it's been six months and I have nothing.

EDIT: Another seven months and they blame it on COVID! Sleazy. I’m glad I got my money back through my credit card company. Don’t do business with these people!

23 February 2020
Unprompted review
AeroBand logo

Reply from AeroBand

I am sorry to hear that! Due to Covid-19 the express service is influenced. If you need any help, feel free to connect biz@aeroband.net!

Rated 1 out of 5 stars

no go!!!

Bad consumer service, Delivery took endless, but this is not the problem. Product is only useable on ios and there was no information about it before you bought it. Can not use it and stil no help, nearly no response to questions. I am very sad :(
edit: Yes, there is an android app but it is NOT working like they said in the advertising.

18 February 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Sorry to hear about that. Right now you can use our APP in both Android and Ios platform. You can also to visit our Youtube channel to get more info! The latest version of our app is 2.1.3 . Please check it and hope you have a good time!

Rated 1 out of 5 stars

Pathetic scammers

Pathetic scammers have not delivered the item lost in transit and not replying to emails

10 February 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Did you get your product? Please feel free to contact biz@aeroband.net!

Rated 1 out of 5 stars

Drum sticks didn’t arrive

Drum sticks didn’t arrive. Total scam. They removed me from indiegogo for voicing my opinion. Also said I’d get a refund but that never appeared. Please stay away from these scam artists. Spend your money on a real drum kit!

9 February 2020
Unprompted review
AeroBand logo

Reply from AeroBand

I am Sorry to hear that! Maybe there is some misunderstanding. If you have any requests, please contact biz@aeroband.net. We will help you ASAP!

Rated 1 out of 5 stars

Bad customer support

Hi, to all. I have my Aeroband since before Christmas and i'm still waiting how to make them work. My iPad last generation does not recognize the sticks. Also my iPhone 8 latest OS, the same. I have written to Aeroband and never gotten a response what to do. So customer Service is not what i expect. My customer experience on a scale from 1 to 5 is a 1.

8 February 2020
Unprompted review
AeroBand logo

Reply from AeroBand

Sorry about your experience. Now you can download our latest App in the Appstore. The latest version is 2.1.3. Hope you have a good time with our product!

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