Aerials Kent Reviews 8

TrustScore 3.5 out of 5

3.7

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3.7

Average

TrustScore 3.5 out of 5

8 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Flawless Service

I can’t rave about the service we had enough. Steve was knowledgeable, fast-acting & resolved our issue immediately. How often does that happen? I would recommend his services to anyone. Thank you!

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother

Called on Friday to enquire about their services, they offered an appointment from 12-3 on Saturday and didn’t show up. I called and was told the engineer was running late but would be at mine around 4:30. 5pm no call or engineer. Will never book with them again.

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Absolutely fantastic from begining to end. I called after an issue with another provider and i had an appointment with Steve the next day. Steve was outstanding and made the whole process simple. I will be requiring more services in the future and will not use any other company. Thoroughly recommend!

2 August 2023
Unprompted review
Rated 1 out of 5 stars

£25 call out went to £200 !

Went to a gullible friend's house and drilled
through the wall, then fitted a £15 booster.
Charged nearly £200 !
Boosters, or amplifiers are not required, but
he never even checked the aerial on the roof.
Always use a recommended trader.

12 June 2022
Unprompted review
Rated 1 out of 5 stars

really rude and unhealpful staff

really rude and unhealpful staff, they gave me a rough price on the phone £40 when they turned up £500 pounds PLUS vat, when i said i would get a second opinion, they became rude and agressive , saying they had wasted a lot of time to come out to me, avoid this company like the black death dreadful

10 June 2021
Unprompted review
Rated 1 out of 5 stars

730% markup on cheap parts

Pros: Easy to arrange, came on a Saturday and diagnosed the problem quickly.

Cons: It took the engineer 2 minutes to identify the problem, fit an Antiference PSF12F Power Supply (Available from CPC for £9.37 Inc. VAT) and then charge £78 for the item.
Total cost was £108 for 10 minutes work and a £10 part.

I have tried to call to discuss the price, just got redirected to the same engineer and he basically talked over me to tell me they're charging for a 1 year guarantee (only on the cheap part they fitted, nothing else), which I did not ask for, and would not have opted for if I had been given a choice. Was not open to discussing price, and would not explain why the receipt did not list a full itemised breakdown of the price.

Their site has no terms and conditions, no guarantee policy, no information for refunds or replacements.

Would not recommend.

3 May 2017
Unprompted review

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