American Eagle Outfitters Reviews 492

I recently decided to order from American Eagle’s online store because I needed some new pants for work and I kept seeing attractive ads. My first experience was excellent so I decided to shop again. Right now I don’t really know what is going on with my order and I am beyond perturbed. I paid for two day shipping and I met the requirements for that, but my order still has not shipped. I contacted them to see if there was an issue on my end or theirs. They told me that my order had not shipped yet because one item was not available. I don’t understand why they would have something posted on their site if it is not available. I wanted to cancel the order and just get a refund because I don’t want to be bothered with all of this but they won’t let me do that per their policy. I don’t think that’s fair because cancellation should be possible for items that have not shipped, especially if said items are not available. I have contacted them 3 times so far and I’ve been getting vague responses and I really don’t think they’re being helpful or honest. I was supposed to receive an email confirming that my shipping fee was refunded, never got that. After inquiring about that, I was told i would not receive any confirmation on that until my order shipped. Not much I can do right now and that’s frustrating. After this I’m not going to order from them anymore. This is ridiculous. Still hoping to receive what I paid for.

Update: After all of that they decided to cancel part of my order. They should have done that from the beginning. They sent me an email telling me about the cancellation of my shoes and gave me a tracking number that doesn’t work for my other item. This is the worst experience I’ve had with them. I don’t even care anymore lol. Thankfully the money didn’t leave my account because nothing was shipped. Going to stick with Hollister.

Wow. I had no idea until now that this clothing store had such bad reviews for pretty much everything. If I had only been on trust pilot before hand I would have never ordered from them. I used to get great quality clothing from them my last purchase was a pair of jeans which have deteriorated after wearing them less than a handful of times in over a 2 month period. After contacting American Eagle they refused to offer an exchange or refund and tried to settle with a measly 15 discount and free shipping off another purchase. NO THANKS. I would highly recommend everyone stay away from this clothing store and spend your money elsewhere

Wow I can’t believe you don’t have free returns as I didn’t see anything regarding this not even on your email how to return page.
I have never shopped before at American Eagle and after being penalized $27 to return 3 items by mail in 1 parcel it is unacceptable!
The Tee Shirts were certainly not worth it and will not be shopping American Eagle again.
After reading pages and pages of bad reviews and that you are not BBB approved I guess the “American Eagle” says it all! Hope the boycotts hit your company hard.

What a disappointment. Customer service is very rude… there offering instant credit but refused to give it to me even though they said I was eligible

This is one of the worst services I got. I boughr a shirt and at home I noticed that it was not the right size. The day after I went to the shop to exchange the size.
But they refused since the tag fell of the shirt. I still have the original tag and the receipt. But they were not willing to exchange. Also when calling customer Service they refused. This is very unusual and very customer unfriendly. I will never buy there again

They cheat. DON'T BUY!! Never sent my order and no refund. Customer service is TERRIBLE! Wasted my time. What a shame they are so dishonest because i really liked their products.

Would have to echo what others have said the customer service is appalling. Items falling apart after one or two uses and that is apparently expected.

Don't waste your money.

I’ve been a loyal American Eagle customer for years, but after my most recent experience, I will never be shopping here again. If you’re considering buying from AE, let this be your warning: their customer service is beyond useless, and they clearly don’t care about their customers once they’ve taken your money.

I recently purchased a pair of jeans online, and due to an issue with the delivery, they were stolen before I could even get them. When I reached out to AE customer service, expecting some kind of resolution, I was met with the most unhelpful and dismissive responses I have ever encountered. They told me there was “nothing they could do” and that I should “check with the carrier.” Excuse me? I bought the jeans from you, not the carrier. It’s your responsibility to make sure customers receive what they pay for, but instead, you completely wash your hands of the situation and leave the customer out of luck.

I’ve dealt with other retailers in the past who actually stand behind their service and help customers when issues like this arise. AE, on the other hand, couldn’t care less. No refund, no replacement, no solution—just “sorry, we can’t help you.” What kind of company refuses to take accountability for a lost or stolen package? This is a major company, not some random online scam shop, but they sure act like one when there’s a problem.

And let’s talk about how ridiculously overpriced AE jeans are. They charge premium prices for what is, at best, average quality denim. And yet, when something goes wrong, they act like they’re some bargain basement store with no customer protection whatsoever. If I’m spending that much money on a pair of jeans, I expect some level of customer service if an issue arises. Instead, they treat their paying customers like an inconvenience.

This whole experience has left such a bad taste in my mouth that I won’t be shopping here ever again. There are plenty of other brands that actually appreciate their customers and don’t abandon them when something goes wrong. AE has proven they don’t deserve my business, and if you value decent service, they don’t deserve yours either.

They are the absolute worst, I have never experienced this. I ordered with AE to Switzerland; two pairs of pants didn't fit, so I sent them back to their return address in Belgium and announced my return over their email address. Never got a response and the return package (for which I paid 35CHF for) came back, it was rejected. Tried to write to them, tried to call them, tried absolutely everything - over the chat function and phone "they can't find my order"???!!! Any email to their support address remains unanswered. Nobody offered any solution. Absolutely atrocious and also illegal here (they have to accept returns within 2 weeks and they didn't), I am considering legal steps to get my money back. DO NOT ORDER WITH THEM.

I ordered 3 shirts and return two of them but in canada we had canada post strike so i was delayed by 20 days return once return reached at there warehouse they emailed me back and send defective shirt back to me and said this is old unbelievable robbery NEVER BUY FROM THEM EVER money doesn’t come free

I ordered 2 pair of jeans in my normal size as I have for over 10 years get them and they are 4 inches longer than how they use to be made. I applied for Instant Refund to re-order In A shorter length only to get an email telling me there was a glitch in their system, and they won’t honor the instant refund and now I have to wait till the four weeks before I can get my refund even though the items are back in their hands. I am HIGHLY disappointed and have proof of all this if need be too!

I recently ordered $300 worth of clothing from American Eagle as Christmas gifts for my daughter. Unfortunately, the delivery company, TForce, did not deliver to my address, as confirmed by their delivery photo, which shows a completely different location. Despite this, American Eagle has refused to replace the items, claiming that once a package leaves their warehouse, it is no longer their responsibility.

I escalated the issue to their claims department, where I spoke with Drew, who reiterated that it was my responsibility to contact the delivery company. After reaching out to TForce, they admitted to the delivery error and even provided an email confirming their mistake. However, they stated that it is up to American Eagle to resolve the issue and replace the items. I have shared this information with American Eagle, yet I am still waiting for a resolution.

To date, I have spent over five hours trying to rectify this situation. The lack of accountability and compassion, especially during the holiday season, has been incredibly disappointing. My daughter was left without a significant portion of her Christmas gifts, and not once has anyone offered an apology.

I just had a bad experience at the store Aerie in Assembly Row, Somerville, MA The manager (Alycia) The store advertised undies for 10/32. I get to register prices changed 5/20. Despite the signs still reads she refused to change it. By laws she should honored that not my issue she is not doing her job. I did not want to make a scene, I hope her superiors or someone above her reading this review. Please do the right thing!

Very disappointed in the gloves that I got. I spent 20 dollars, and after the 1st wash they were ratty-looking

Order placed on the 4th and I was advised it was shipped on the 5th. Now it is the 20th and I still haven’t received it. I have contacted customer service several times, and they only said that there is an issue with the tracking but never let me know where my order is or when I will receive it. After the long wait, I decided to cancel the order and ask for a refund, but they refused and said that they cannot do so until they can confirm the parcel is lost in transit. I will not waste my money with them again.

I shopped on Black Friday (yes, I do that!), and had less than successful experiences in three major stores in the Ocala Paddock Mall. I went into American Eagle as a last resort, and from the moment I went in, my shopping time was so pleasant.

The guy who helped me was friendly and knew his store's product. He showed me every place the item I wanted was displayed, helped me find sizes, and was very kind. The girls in the dressing room got my name and called me by name, asking if they could get other sizes for me. Awesome! I asked to speak to the manager about my wonderful service, and it turned out the guy was an assistant manager! However, the store manager was also there, so I let her know what a delight it was to have real old-fashioned customer service in a retail store. The check-out gal was also friendly and competent. I have several new pieces of wardrobe now, and I look forward to shopping there in the future.

Wont ship my product
Wont return my money
can't do a return cause i have not received the product
yet they wont ship my product

I recently made an order on their online store, after putting down my address, the site Said in clear text that duties and taxes were prepaid paid by AE, only when the items arrived, it turned out that wasn't the case.

When I checked back, it turns out that there was a small question mark, seemingly explaining what they meant when they Said it was prepaid by them, only it also hid the information that my location as well as a few others were exempt from this.

Trying to talk with customer service was an infuriating futile endeavor, they refused to acknowledge anything, only repeating that they do not pay for duties and taxes in my location, I am not convinced I was even tallking to people, the answers feeling like they were generated by AI.

It seems the company is very much okay with scamming people, telling them Clearly that something is paid for, and then going back on that, and their customer service is horrible, meant to waste time untill you give up.

I won't be ordering from them again, and I suggest that anyone that does be extra careful.

Placed an order and paid with a major bank debit card. Email received in two minutes from AE and then from the bank that the order was processed.
Suddenly another email stating that American Eagle cancelled my order due to review needed of the card?! The card info and address are valid, but called customer service and they said it would take 24 to 48 hours to verify the information. Verify? Amazon just took the card an hour earlier without problem.
I will not ever attempt to do business with them again. These were for Christmas gifts.

I've been a customer of AE for over 20 years. I was unaware they changed their return policy to limit the number of days, as it's been the same for over 20 years. I wanted to exchange the color for an unworn, tags on with receipt item. They said they couldn't and had me call customer service, who wrote up a report and I got an email. So I had hope - but the email was generic and like a robot. I responded with my personal case and their response didn't acknowledge my long-term customer loyalty or experience, but asked me to understand them. I responded that no I didn't understand, and they responded with a generic policy explanation. SO RUDE. They also kept saying they value customers - clearly they do not. I called and it was more of the same, and the supervisor was laughing at me at the end. I am DONE with AE and Aerie.