ADT UK&I Reviews 

Very impressed with the Engineer, Nathaniel. He was polite, tidy with his work and explained everything to us clearly.

Joshua our engineer was great, friendly, professional and very quick, went through step by step all the relevant information I needed to get started with the new installation, great service.

My installation was an upgrade to an old wired house alarm system and went really well. It was arranged after a routine service visit with good communication pre update. Robbie the installer was brilliant throughout checking with us regularly what we wanted. Robbie gave us a good demo of the system and left our house clean and tidy. Excellent.

Installer was great. Quoter was good too, although at times unnecessarily lengthy explanations became confusing, but that came from a genuine desire to make sure everything was clear

Very helpful

Had my alarm serviced today by Matthew Woodall, he was very polite and professional. He phoned to let me know when coming, arrived on time and was very respectful of the property. After he'd checked everything was working well, he even told me about extra features on the system I didn't know about.
Great service, I wouldn't hesitate to recommend to anyone.

Called because of a technical issue with camera. The agent was very thorough and soon sorted out the issuec and went a step further and fine tuned my camera settings.
Overall impressed with the service.

Matthew Woodall Was very polite and very professional

The engineer was polite patient worked in a clean and tidy manner and completed the fitting of my security system quickly and efficiently.

Thank you George for installing our new alarm system. We are very happy with. George explained everything very clearly and was very knowledgeable about the alarm system.

We needed a home camera and From the moment my wife and I made a call to ADT company down to when the young man came to fix the cameras and all that , we notice a friendly approach and a ready to help set of individuals. The service is Smart and brilliant, Thanks to the team.

Quick and efficient explanation of products . Neat and tidy installation and took time to show the workings of the set up. Exceptional service right from first contact with my enquiry of having security at my home. Customer service and staff are amazing

Excellent service

Adrian Cook, the engineer arrived on time. He was friendly and assured me that he would explain everything to me, as the system I'd had at my previous property was an older type and this one was through WiFi. He was very patient and made sure I was confident with the system before he left. Definitely 5*

Generally a good and speedy installation, however installer had left his ladders at a previous job and despite me providing my own steps for him he decided to stand directly on the edge of my cream coloured sofa to e install a replacement sensor and then left brick dust on the top of the sofa and on the carpet behind - also made no attempt to clear brick dust from carpet on the landing.

Matthew Woodall did an amazing service at my premises. he is polite and courteous. he tested all the sensors with new battery changes.
grateful for his help

ADT’s professional monitoring may suit customers who want a managed security system, but published residential terms can include a 36-month agreement. Early termination may cost 75% of the remaining monthly service charges, so the long commitment deserves close attention before installation.

Matthew was very efficient and patient whilst sorting the problem with my alarm PIR. Very polite and pleasant too.

Today we had Brooklyn install our new intruder alarm, and my wife and I were very impressed by him. Punctual, polite, pleasant, professional, proficient; and finally, perfect.

No mess, everything we ordered installed within two hours, and he fully explained the ADT App and how it works. At first glance it all looked a tad overwhelming, but he explained everything, and answered our questions, leaving us fully confident we can cope.

From my initial phone enquiry about a quote for an alarm I have been very impressed by ADT. I had contacted other companies, but after my call to the Lincoln office with Leanne, she gave me a quote that was within my budget, and I agreed a contract straight away.

Of the others that I called one said, “tell me their quote and I’ll beat it.” I don’t do business like that. I’m OK with ADT.

I have spoken with Mezla on two separate occasions, she has supplied me with excellent service and helped me overcome some technical issues and arranged a call from a technician to help further. Mezla is a credit to your Company. Thank you again Mezla.