adidas Reviews 

I bought a product from Adidas that turned out to be defective. Instead of offering a proper refund, Adidas only provided a partial reimbursement in the form of a gift card, despite Quebec’s consumer protection laws requiring a repair, replacement, or full refund for defective items. Their customer service refused to resolve the issue and hid behind their internal policy, which is not compliant with Québec legal warranty rights. Very disappointed with the lack of responsibility and support.

Worst company warranty in existence. I purchased a pair of 510 shoes and explained the sole started fragmenting after 10 uses and was informed it’s normal wear and tear. Really? So expect the 510 mountain bike shoes to only last 10 to 20 times I have posted the response I received from adidas directing me towards their terms and conditions! Pathetic business

Thank you for contacting adidas Canada.

Do hope this email find you well. I have received an update after escalating your request further. The warranty claim is still being denied due to nor mal wear and tear. There is no physical defect on the item.

You can refer to our terms and condition when it comes to wear and tear

If you have any questions or concerns check out our Help Pages or feel free to contact us and one of our team members will be more than happy to assist.

Usually good delivery and all until you need customer service. Terrible, just excuses with no accountability and no help with the issue.

Worst cx
They are cheats
Dont buy Adidas

The worst customer service experience I've had in a long time. It's made me never want to buy from them again. So much wasted time and frustration.

I bought a pair of Adidas Campus shoes on August 28,2025 from the Vaughan Mills location. It was a great experience thanks to the help of Mohammed. He was extremely helpful and knowledgeable.

The worst shopping experience on a website ever. The order was cancelled because shipping company lost the package!

Ordered a pair of the limited Terry Fox sneakers and received my package with an empty shoe box. The tamper tape was removed to steal the shoes and then reapplied. It was obvious that this happened while in the possession of the shipping co. Customer service “investigated” and refused to provide a refund as the shipping criteria had been met. No idea what that means. I’ve been a level 4 adi pro member since inception with almost 90,000 banked points and they refused to provide a refund. Not only did I have to spend hours trying to work through the matter to get insulted but it was made clear to me that after spending tens of thousands of dollars with Adidas over many years I wasn’t worth $145 to them. I totally regret being such a loyal customer and will now spend my money with their competitors.

Great customer service and lots of selection. There was a store-wide sale with most of the inventory on for sale 50% off. I bought two pairs of shoes and so did my friend! Staff was very helpful. I will be back to this location at Tangers (Stittsville).

Ridiculously poor customer service. Hours spent on customer chat - they keep telling me they have refunded me, even though it says 'in inspection' on their website. Have now had to go through my bank to dispute the transaction. Massive headache, last purchase I will be making from their website.

I made a multi-product order and one of the items was lost in transit. Yes, this happens. But the way Adidas handled the matter was terrible. I was forced to contact customer service multiple times over three weeks, and they totally failed to get back to me within their promised timeline. They assured me I wouldn't need to chase them but off course I heard nothing from them and had to take up the customer service chat yet again. They also did not support the carrier's search for the lost product (at least the courier was trying to locate the missing package) and when finally they ceded that they had to give me a refund for this well-overdue, obviously lost item, they offered to send me a 30% off voucher for my trouble... which they then didn't send.

I placed an order with Adidas and never received it. They work with a horrible delivery company called T-Force Logistics, and guess what? My package was stolen. No delivery, no update, no explanation.

Worse — Adidas didn’t even tell me they couldn’t fulfill my order. I waited for two weeks thinking it was on the way. When I finally contacted customer service, all I got was a weak apology and $15 as compensation. That’s it.

I’m a loyal Adidas customer, but this whole experience was honestly disgusting. No communication, no accountability, no real help. If this is how Adidas handles stolen packages and failed deliveries, I’m not sure I can ever trust them again.

This isn’t just about the money — it’s about basic respect and responsibility. Do better.

I ordered some shoes in the size recommended for me but they were a little tight when I tried on the item after delivery. So I figured I would order a size up and compare the fit and keep the pair that fits better. The price of the itme presently is 25% more than i originally paid so I called customer service to request a price adjustment which they flat out declined. They suggested i can do an exchange to protect the price i paid... this was valid except that they couldn't guarantee the size would be in stock by the time I returned the shoes I had taken delivery of. My suggestion of a price match was met with "we don't do price adjustments anymore". She went on to then tell me that she couldn't issue me a 25% discount voucher either because my reasoning was not valid. My recent order was almost 1K!!! yet that didn't seem to make a difference. Customer service was ok to lose my business rather than resolve the situation. What a joke!

I ordered a tshirt and delivery was today. They used some random shipping company who cancelled delivery because of a “bad address”. Now Adidas is telling me that because it’s in the couriers hands it’s not their issue and I need to take it up with them. Absolutely horrible customer service.

Very good service from de store workers, specially Daniela she was very attentive and available to answer any cuestions I had very good customer service from Daniela

Sent a return back and was emailed from Adidas that I was refunded. This was almost 2 months ago. The customer service team was unhelpful and rude. My financial institution is dealing with the discrepancy. Beware!!!

Disappointed and Frustrated with Adidas’ Repeated Mistakes and Poor Customer Service

I am extremely disappointed with my recent experience ordering from Adidas. For the second year in a row, my order was incomplete—this time, a kids' hoodie set arrived missing the pajama bottoms. Shockingly, instead of resolving the issue, Adidas accused me of having a "habit of claiming" refunds and refused to compensate me, despite their own history of shipping errors.

Last year, they failed to include a T-shirt in my order, and on another occasion, pajamas were missing from a set—both times, they acknowledged the mistake and issued a refund. Now, they’re dismissing my complaint, claiming their warehouse records show the item was shipped. If this is true, why do my orders keep arriving incomplete? Their customer service was unhelpful and dismissive, offering no solution other than blaming me.

This is unacceptable for a global brand. If Adidas can’t fulfill orders accurately or stand behind their products, they don’t deserve customer loyalty. I will think twice before ordering from them again and advise others to be cautious—double-check your orders, because Adidas won’t take responsibility when they fail.

So far, I haven't received my order. Purolator keeps dropping the ball (package). It's been beyond the timed promise to deliver. I really want to add Adidas to my regular go to, but NOT with this delivery option.

Got myself a white and peach pair of canvas shoes,,and yeah they were so durable and good looking,,,they were also dope.and actually wanted to start an outlet to enable more teenagers to access the elegant and stylish shoes

I consider myself a loyal Adidas customer and a fan of their first-generation ultraboost sneakers - I own almost all models of triple-back ultraboost shoes.
But recently, I had a surprisingly bad experience with a pair of winter TERREX FREE HIKER COLD.RDY HIKING BOOTS, which lose the paint on the side of the shoe sole (ultraboost sole) after occasional use during the season. I bought shoes in 2022, but the warranty covers not the time from the purchase date but the time from the product production date. I wasn't even aware that the sole is an off-white colour painted in black as I have the same shoe model in a different top colour, which I bought in 2020, and they are in perfect shape in terms of the sole colour. I own many ultraboost snickers in triple black, and none are losing the paint. So, from my perspective as a consumer and simply common sense, I have a defective pair of shoes. Adidas Canada has rejected the claim referencing the warranty policies.
I'm sharing my bad experience for consumers to be aware of:
Item #1: potential problems with sole decoloring in TERREX FREE HIKER COLD.RDY HIKING BOOTS (ultraboost sole) or other ultraboost snickers.
Item #2: Adidas Canada warranty policies and how the organization stands behind their product quality.

Based on my experience, I'm rating Adidas Canada as 1 star.