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ADHD360 Reviews 14,134

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and understanding, making them feel at ease throughout the process. The service is frequently described as excellent, with many appreciating the efficiency, ease of use, and overall positive user experience. People often highlight the thoroughness of assessments and the supportive nature of the customer service. However, some customers also noted issues with response times, experiencing delays in replies and feeling unheard when needing to reiterate information to different agents. A few people were dissatisfied with the post-diagnosis support, finding it difficult to receive help and experiencing poor communication, particularly concerning prescription management and inaccurate letters sent to their GPs.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the staff's... See more

Service

Clients share positive opinions on service, with many praising the speedy, kind, and transparent process for... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the onboarding and... See more

Customer service

People report positive experiences with customer service. Many customers appreciate feeling listened to and... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced very quick turnaround... See more

Based on these reviews

Rated 5 out of 5 stars

I couldn’t have had a better experience and cannot speak highly enough of Shahinoor Islam. He was so helpful and made me understand the whole process without any stress or added extra anxiety. I... See more

Company replied

Rated 5 out of 5 stars

NHS waiting list for ADHD assessments are very long! The process has been much faster with right to choose pathway. ADHD 360 were recommended to me. Having a late diagnosis (at the age of 49) has mean... See more

Company replied

Rated 5 out of 5 stars

My whole onboarding & assessment process was excellent. The online systems are great and easy to use. Mel took the time to call and talk to me after showing initial interest (every other provider simp... See more

Company replied

Rated 5 out of 5 stars

I had my ADHD assessment with Claire Matthews and honestly couldn’t have asked for a better experience. From the start, she made me feel understood and completely at ease, which is not somethin... See more

Company replied


Company details

  1. Mental Health Clinic
  2. Mental Health Service

Written by the company

ADHD 360 is a private Mental Health Clinic that focuses on ADHD. We offer world-class treatment and care for ADHD at affordable prices across the UK. We work with patients both privately and with the NHS to provide specialist Mental Health Services, focused on getting your ADHD as controlled as we can, as quickly as we can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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Rated 5 out of 5 stars

Cannot recommend enough...

Cannot recommend enough...! Every step of the assessment/diagnosis/titration I have been supported. I felt seen and understood (very rare when you have adhd). Fabulous company and wonderful staff

22 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good afternoon,

We appreciate your feedback. We are pleased to hear you felt supported throughout the assessment, diagnosis, and titration process. It's great you felt understood.

ADHD-360 Team

Rated 5 out of 5 stars

ADHD an amazing service!

The staff were very helpful and checked on me regularly. I have received a diagnosis, which has been the cause of many issues throughout my life. This has given me a greater understanding of behaviours and choices that I have made in my past and supported me to understand and move forward, to a more positive future. (The medication has supported me in my marriage and day to day life).

Thank you Helena Carr (for your patience 😂) and the ADHD 360 team.

My shared care as accepted with my GP.

2 August 2025
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are glad to hear that our staff were helpful and that you've gained a greater understanding from your diagnosis. It is great to know the support has positively impacted your life. We appreciate your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

ADHD assessment experience

I’ve had a really positive experience with ADHD 360 so far. The whole process has felt straightforward and easy to follow, which made something that could have been quite overwhelming feel a lot more manageable.

One of the things they do well is how thorough they are during the assessment. They take the time to understand your symptoms properly and give you the space to explain your experience instead of rushing through it. I also found the communication clear and professional, and the platform itself is simple to use.

What stood out most to me was feeling listened to. Being able to talk about how things affect my day to day life without feeling judged made a big difference.

If I had one suggestion, it would be to provide a bit more guidance around medication options and what to expect, especially for people who are new to treatment. Overall though, it has been a supportive and well organised service and I would recommend it to others looking for an ADHD assessment.

21 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that the process has felt manageable and straightforward for you. It is great to know you felt listened to and that our communication was clear. Thank you for your suggestion regarding medication guidance; we appreciate your feedback and will consider it for future improvements.

ADHD-360 Team

Rated 5 out of 5 stars

The whole process was really straight…

The whole process was really straight forward and I didn’t have any issues. The RTC process only took 6 months from referral to diagnosis. Joyt was so lovely and made me feel at ease during the assessment, she was empathetic and never made me feel uncomfortable. I should get my medication within a week, much faster than others I researched.

Thank you ADHD360, you’re slowly changing my life for the better!

21 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that the process was straightforward for you and that you felt at ease during your assessment. We appreciate your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

The consultation was supportive

The consultation was supportive, clear and was not too lengthy. Using the initial virtual assessment, with the Microsoft teams consultation, I was given a diagnosis promptly following the final assessment. I wasn’t sure if I wanted medication straight away and Alison was understanding and recommended we revisit in a couple of weeks time. Giving me time to reflect on the diagnosis and consider the pros and cons and do some personal research to reconvene and make a decision.

20 April 2026
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Reply from ADHD360

Good morning,

We are happy to hear the consultation was supportive and clear. It is great that the diagnosis was prompt and that you felt supported in your decision-making process regarding medication. We appreciate your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Positive experience for my 15 year old Daughter

My 15 year old Daugter was referred and diagnosed in 4 months. The communication was really good throughout. Emma did the assessment and she was lovely, explained everthing and made the experience stress free.

21 April 2026
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Reply from ADHD360

Good morning,

We are happy to hear that the communication was good and your daughter's assessment was stress-free. It is great that the assessment was thorough and supportive. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

adhd assessment

The woman (Juliette) who did my assessment was so lovely and understanding and validated me the w whole way through the assessment. There was nothing more she could have done to make me feel comfortable. For something so scary, she really helped :)

21 April 2026
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Reply from ADHD360

Good morning,

We appreciate your feedback and are glad to hear that you felt understood and comfortable throughout your assessment. It is great to know that the assessor helped you.

ADHD-360 Team

Rated 5 out of 5 stars

Very good at what they do

Felt listened too and understood , very friendly and approachable,didn't feel uncomfortable at all speaking about any challenges I have.

21 April 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are happy to hear that you felt listened to, understood, and comfortable discussing your challenges with us.

ADHD-360 Team

Rated 5 out of 5 stars

Masimba was so helpful

Masimba was so helpful. Leading up to this assesment I had a lot of anxiety but he made it so smooth and he was so easy to talk to.

21 April 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that the assessment process was smooth and comfortable for you. We appreciate your feedback and are glad we could help ease your anxiety.

ADHD-360 Team

Rated 5 out of 5 stars

Good communication throughout

Good communication throughout, waiting time was very reasonable the assessment process was thorough.
Option of medication and prescription was immediate.
Excellent service

14 April 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are happy to hear our communication was good, the waiting time reasonable, and the assessment process thorough.

ADHD-360 Team

Rated 5 out of 5 stars

We had an assessment for my 16 year old…

We had an assessment for my 16 year old son with Andrew Roberts and it was positive brilliant for my son to actually be heard he was very comfortable talking to Andrew he was very professional calm and clear with his questions an absolute pleasure to talk to very quickly put my son at ease and understood him which is worth so much to us my son was diagnosed and medication was discussed and we were given full control over what we /my son wanted to decide to do ie start the medication postpone or none my son decided he wanted to try medication and it was completely explained along with any possible side effects best ways of taking meds etc
I would definitely recommend Andrew Roberts for adhd assessment my son is so happy and so are the family to at last for him to be heard From start to diagnosis it took 6 months which is excellent. You have the use of an app and a portal to sign into very easy to navigate

21 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good morning,

We are pleased your son felt heard during his assessment. It is great to know he was comfortable and that the process, medication options, and support resources were clearly explained. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Fantastic service, Claire Williams was phenomenal

Claire Williams was absolutely fantastic. To have someone that is so compassionate, understanding and non-judgemental made such a difference. I am so thankful and appreciative of her time with me. THANK YOU!!!!

21 April 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are happy to hear that you felt supported. It is great to know that you found the interaction compassionate, understanding, and non-judgmental.

ADHD-360 Team

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. I felt listened to and understood. Helen was very warm and made the whole experience feel very validating.

14 April 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that you felt listened to and understood. It is wonderful that you found the experience validating and felt supported. We appreciate your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Seamless and easy

From the beginning to the point of diagnosis was really quick, much quicker than I had anticipated. The communication from ADHD 360 has been consistent, they sent reminders regularly, which I found helpful. They were thorough in their onboarding process and always very helpful whenever I called to ask any questions.
The person conducting the assessment, Kerry-Anne, was very friendly and professional, she helped my daughter feel at ease and comfortable during the assessment. Everything felt seamless and easy.

14 April 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that the process was quick and the communication consistent. It is great to know the reminders were helpful and that your daughter felt at ease during the assessment. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

I have just had my assessment for ADHD…

I have just had my assessment for ADHD with a delightful man called Masimba. I was told these assessments can be brutal, but my experience couldn't be further from that.
I am flooded with relief and gratitude. He was so kind, knowledgeable and understanding. He explained the results of the filmed tests I had completed some months ago, as well as all my written responses. We spent time going through more questions and he was able to give me my results immediately. I would throughly recommend ADHD 360 to anyone. Thank you for listening, hearing and understanding me.

21 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good morning,

We are happy to hear that your assessment was a positive experience. It great to know that you felt heard and understood. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Fast

Fast, reliable and so happy with how great they've been

14 April 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are happy to hear that you've had a great and reliable experience with our services.

ADHD-360 Team

Rated 5 out of 5 stars

Very attentive

Very attentive, to have someone actually listen about your situation is priceless.
Very many thanks to Chloe
100% recommended 100% happy

14 April 2026
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate your feedback and are glad to hear that you felt listened to and valued during your experience.

ADHD-360 Team

Rated 5 out of 5 stars

Good communication.

Good communication.

7 April 2026
ADHD360 logo

Reply from ADHD360

Good afternoon,

Thank you for your feedback, we are pleased you had a positive experience.

ADHD-360 Team

Rated 5 out of 5 stars

Assessment review

I had my adhd assessment with Adam this morning, he made me feel at ease and explained everything very well. I am really happy with how it went and the process of it all. I would definitely recommend adhd360 to any one thinking of having an assessment.

21 April 2026
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are happy to hear that you felt comfortable and that everything was well explained during your assessment. We appreciate your feedback on the process.

ADHD-360 Team

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