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ADHD360 Reviews 14,135

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and understanding, making them feel at ease throughout the process. The service is frequently described as excellent, with many appreciating the efficiency, ease of use, and overall positive user experience. People often highlight the thoroughness of assessments and the supportive nature of the customer service. However, some customers also noted issues with response times, experiencing delays in replies and feeling unheard when needing to reiterate information to different agents. A few people were dissatisfied with the post-diagnosis support, finding it difficult to receive help and experiencing poor communication, particularly concerning prescription management and inaccurate letters sent to their GPs.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the staff's... See more

Service

Clients share positive opinions on service, with many praising the speedy, kind, and transparent process for... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the onboarding and... See more

Customer service

People report positive experiences with customer service. Many customers appreciate feeling listened to and... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced very quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t have had a better experience and cannot speak highly enough of Shahinoor Islam. He was so helpful and made me understand the whole process without any stress or added extra anxiety. I... See more

Company replied

Rated 5 out of 5 stars

NHS waiting list for ADHD assessments are very long! The process has been much faster with right to choose pathway. ADHD 360 were recommended to me. Having a late diagnosis (at the age of 49) has mean... See more

Company replied

Rated 5 out of 5 stars

My whole onboarding & assessment process was excellent. The online systems are great and easy to use. Mel took the time to call and talk to me after showing initial interest (every other provider simp... See more

Company replied

Rated 5 out of 5 stars

I had my ADHD assessment with Claire Matthews and honestly couldn’t have asked for a better experience. From the start, she made me feel understood and completely at ease, which is not somethin... See more

Company replied


Company details

  1. Mental Health Clinic
  2. Mental Health Service

Written by the company

ADHD 360 is a private Mental Health Clinic that focuses on ADHD. We offer world-class treatment and care for ADHD at affordable prices across the UK. We work with patients both privately and with the NHS to provide specialist Mental Health Services, focused on getting your ADHD as controlled as we can, as quickly as we can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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Rated 5 out of 5 stars

So helpful

So helpful and thorough

17 April 2026
ADHD360 logo

Reply from ADHD360

We're happy to hear that we could assist you thoroughly. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

I can recommend ADHD 360

NHS waiting list for ADHD assessments are very long! The process has been much faster with right to choose pathway. ADHD 360 were recommended to me. Having a late diagnosis (at the age of 49) has meant a lot to me, my lifelong experiences suddenly make sense, and the diagnosis is helping me to access reasonable adjustments at work. Just waiting for the medication now! Thank you ADHD 360

16 April 2026
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Reply from ADHD360

We're happy to hear that the right to choose pathway helped speed up your assessment. It's wonderful that your diagnosis is providing clarity and support at work. We appreciate your feedback and wish you well as you wait for your medication.

ADHD-360 Team

Rated 5 out of 5 stars

I had my ADHD assessment with Claire…

I had my ADHD assessment with Claire Matthews and honestly couldn’t have asked for a better experience. From the start, she made me feel understood and completely at ease, which is not something I find easy.

She really listened, picked up on things quickly, and it felt like we were on the same wavelength throughout. There was no pressure or judgment, just a genuinely supportive and professional approach.

The whole process felt far more comfortable than I expected, and I came away feeling clear, heard, and reassured.

I’d highly recommend Claire to anyone going through this process.

24 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

We are pleased to hear that you felt understood and at ease during your assessment. It's great to know you felt supported and reassured throughout the process. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Superb team & service

My whole onboarding & assessment process was excellent. The online systems are great and easy to use. Mel took the time to call and talk to me after showing initial interest (every other provider simply emailed), and I felt so cared for. Elizabeth, who conducted my assessment, was so good at talking me through everything and giving space + her own experiences to talk everything through. I honestly couldn't say anything bad - the whole process was speedy, kind and transparent in a world of providers who often do not show these qualities! Highly recommended for anyone considering them.

24 April 2026
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Reply from ADHD360

We're happy to hear your onboarding and assessment were excellent and that our online systems were easy to use. It's great to know you felt cared for and that your assessment was thorough and transparent. Thank you for your recommendation and feedback.

ADHD-360 Team

Rated 3 out of 5 stars

No support after titration!

I paid for the premium package and received good service until titration. Since then I have struggled to receive any support, despite having concerns. I have had to chase them daily to try and get an appointment. Not good enough!

24 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

Good morning,

We appreciate you sharing your feedback. We are sorry to hear that you have not had a positive experience.

We are unfortunately unable to identify you directly to resolve the situation. We would encourage you to contact us via complaints@adhd-360.com with the subject line FAO PALS Team. Once we have your details, our team can work with you directly to understand your concerns and provide the support you need.

We genuinely want to help and ensure that patients feel listened to and supported.

ADHD-360 Team

Rated 5 out of 5 stars

Stuart

Stuart, guided me for the assessment really well helped me to feel calm and collected. He listened and understood to my circumstances and supported where needed.

Thank you so much. I appreciate all the help.

23 April 2026
ADHD360 logo

Reply from ADHD360

We appreciate your feedback and are pleased that you felt calm and supported during your assessment. We are glad that you felt listened to and understood.

ADHD-360 Team

Rated 5 out of 5 stars

Very well set up service.

Very prompt and thorough assessment, I feel really looked after. I would reccommend this service to anyone who thinks they have ADHD and can afford it. Olga, the lady who assessed me was especially lovely and the ladies who I spoke to on the phone were also very nice and helpful. Thank you ADHD360

16 April 2026
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Reply from ADHD360

We're happy to hear you had a thorough assessment and felt looked after. It's great to know the assessor and our phone staff were nice and helpful. We appreciate your recommendation and feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Amazing really listened to my daughter…

Amazing really listened to my daughter had breaks and time out to rest as was very long..asked so many questions covered so much. Reasured us about certain things felt listened too and so far so good

22 April 2026
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Reply from ADHD360

We're happy to hear that your daughter felt heard and supported. It's wonderful to know we could reassure you and provide her with the necessary breaks. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

So helpful and very understanding

So helpful and very understanding, without ADHD360 I would of never got the help I needed. I recommend to anyone struggling!

16 April 2026
ADHD360 logo

Reply from ADHD360

We're so glad to hear we could provide the support you needed. It means a lot to us that we could assist you, and we appreciate your recommendation.

ADHD-360 Team

Rated 5 out of 5 stars

Excellent service from ADHD360

I recently had my assessment for ADHD with ADHD 360 after struggling for years I finally bit the bullet and had an assessment through right to choose. The assessor Samantha Morgan was amazing, put me at ease and guided me through the process giving lots of reassurances allowing me to speak and share my feelings and experiences. I would recommend this agency to anyone the onboarding process is really easy and it’s so seamless my only regret is waiting and struggling for so long! Thanks ADHD 360 and particularly Samantha.

16 April 2026
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Reply from ADHD360

We're happy to hear that you felt at ease and supported throughout your assessment. It's wonderful that you found the process seamless and were able to share your experiences comfortably. Thank you for your recommendation.

ADHD-360 Team

Rated 5 out of 5 stars

Thank You

I can't fault ADHD360 at all; I finally feel that I have been listened to and not fobbed off. The process has been painless and straightforward, and I feel I can finally start the healing process. Also, Clinician Sean Smith was a fantastic bloke and really put me at ease.

15 April 2026
ADHD360 logo

Reply from ADHD360

We are happy to hear you felt listened to and that the process was straightforward. It's great to know you feel at ease and can start your healing process. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Superb service

Superb service, special Thanks to Andy Roberts.

23 April 2026
ADHD360 logo

Reply from ADHD360

We're happy to hear that you had a superb experience. We appreciate you mentioning our service. Thanks for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

The assessor was patient and kind

The assessor was patient and kind. The conversation flowed smoothly.

23 April 2026
ADHD360 logo

Reply from ADHD360

We're happy to hear that the assessor was patient and kind, and that the conversation flowed smoothly. Thank you for your positive feedback.

ADHD-360 Team

Rated 5 out of 5 stars

Brilliant experience with this clinic

My appointment with Imran today was amazing, he was very supportive, understanding, and knowledgable. The pre-appointment process was easy and the discussion post appointment and explanation of next steps and titration for those wanting to go the route of medication was very clear. The follow up call to make sure I'd received everything that we spoke about in the session was also very reassuring. I would highly recommend this clinic to anyone looking for an adult diagnosis, especially for those who like me we unsure that they'd go ahead with it in the first place.

23 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

We're happy to hear that your appointment was supportive and informative. It's great to know the process, explanation of next steps, and follow-up call were reassuring. Thank you for your recommendation.

ADHD-360 Team

Rated 5 out of 5 stars

Great service

Great service, helpful, always there if you need them.
I would
highly recommend them.

16 April 2026
ADHD360 logo

Reply from ADHD360

We're happy to hear that our service was helpful and dependable for you. Thank you for your recommendation.

ADHD-360 Team

Rated 5 out of 5 stars

I had my ADHD assessment with Andrew…

I had my ADHD assessment with Andrew Roberts today and he was really lovely. He was very calm the whole way through and I felt I could really open up to him. I went with a male as I sometimes find it hard to connect with females and I was really happy I made that choice. I look forward to working with Andrew more in the future.

23 April 2026
Unprompted review
ADHD360 logo

Reply from ADHD360

We are pleased you felt comfortable during your assessment and that you felt able to open up. We appreciate your positive feedback and look forward to working with you in the future.

ADHD-360 Team

Rated 5 out of 5 stars

Great experience

I didnt know what to expect and was already prepared with disappointment but Emma was amazing, how she spoke, explained and the rapport she built with my son was amazing. You can tell she really cares and has a genuine interest so thank you for your support.

23 April 2026
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Reply from ADHD360

We're happy to hear that your experience exceeded expectations. It's wonderful to know the support provided resonated so well and that a genuine connection was made. Thank you for your feedback.

ADHD-360 Team

Rated 5 out of 5 stars

I love these people they saved my life

I love these people they saved my life, they triage on severity and I got diagnosed in 5 weeks. I am so lucky and I can't thank them enough genuine heros. Wouldn't recommend anyone else but they they do meds instantly too.

30 April 2025
Unprompted review
ADHD360 logo

Reply from ADHD360

We are so happy to hear that we could help you during a difficult time. Thank you for sharing your experience and for your kind words; it means so much to us.

ADHD-360 Team

Rated 5 out of 5 stars

Outsdanding

Just absolutely amazing. After 39 years I finally feel like I know why I am the way I am.

23 April 2026
ADHD360 logo

Reply from ADHD360

We are so happy to hear that you had such an amazing experience and gained valuable self-understanding. Thank you for sharing!

ADHD-360 Team

Rated 5 out of 5 stars

Had my assessment today and what can I…

Had my assessment today and what can I say the assessor made me feel at ease letting me take my time to answer the questions I was made to feel relaxed and just be myself, had a diagnosis of combined adhd, been given the option to Medicate if I want to. Excellent service really happy with the whole experience highly recommend

23 April 2026
ADHD360 logo

Reply from ADHD360

Good afternoon,

We are happy to hear that you felt at ease during your assessment and could be yourself. It's great to know you felt relaxed and supported throughout the process. Thank you for your feedback.

ADHD-360 Team

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