ADCB Reviews 480

Too slow customer service

Incredible service by Mohamed Saad, He is really a great gentleman how ready to extend his service to others and his helping in each and questions your asking I was so happy 😁 and satisfied with his service towards me thank you so much Mr Mohamed sad ADCB main branch counter number 9🤙🏻🤙🏻🤙🏻

I had a very good experience with Ms. Jameela . She made sure all I needed was done on time.

Very poor customer service my account is freeze from last one month I visited the main branch and complained about it I called the customer service several times still I didn't received any information about why my account is freeze,they cannot resolve the problem...very bad service

Thank you Mr. Ramises for Excellent customer service at ADCB DCC branch.

Good services at all... The staffs are very hospitable and approachable..

absolute ass when it comes to registering your emirates ID when creating an account, horrendous

They charge debit card Aed 100 just because I am not transfering salary to them ...I closer credit card last month and I will do the same for this and never deal again with them

Very poor and frustrated service

My experience with this bank has been nothing short of a nightmare. First and foremost, the fees associated with this account are exorbitant, especially when compared to other banks I use. Despite maintaining a substantial balance and hardly using the account, I'm still being charged outrageous fees.

The customer service policies are just as disappointing. When I needed to order a new debit card, I was shocked at how outdated and cumbersome the process was. Their online portal is equally frustrating—it's old, inefficient, and doesn’t allow you to log into multiple accounts on the app. As a business owner, I’m forced to juggle between logging into one account on my computer and another on my phone, which is incredibly inconvenient.

The final straw has been my attempt to close the account. I initiated the process three months ago, but it has been an ongoing struggle. Despite submitting the closure form 15 times with various corrections, the bank continually finds new reasons to reject it. It’s clear that they’re doing everything in their power to prevent me from closing the account and to continue charging me fees. This feels like a deliberate scam.

I strongly advise against using this bank. There are far better, more user-friendly options available. Save yourself the frustration and avoid this bank at all costs.

This has been my worst experience with any bank in the world! I can't be more disappointed in the services provided by ADCB. I have been trying to close my account for months and have been given the run around everytime I submit the form. They have continued to charge me fees on a account that I have never used. They are delaying the closure and have held my funds inside the account for months. They are not user friendly, their website is extremely outdated. You can't login in with multiple accounts on the app? Come on get with the times and update your system and stop holding my money! Close my account already

I had an outstanding experience with Mr. RAMI19427 Deira City Center branch. His customer service was exceptional—attentive, responsive, and professional. He resolved my issues efficiently and made me feel valued. Highly recommend his excellent support!

I am extremely disappointed with the service provided by ADCB Bank. I recently made an online purchase for 30 AED, but 4,000 AED was fraudulently deducted from my credit card. When I contacted ADCB for assistance, they were completely unhelpful and refused to refund the money that was clearly taken through fraudulent activity. Their lack of support and unwillingness to resolve this serious issue is unacceptable. I expected better from a bank of this caliber and will be taking my banking needs elsewhere. I do not recommend ADCB Bank to anyone looking for a reliable and supportive financial institution.

They have lost 18500 aed on a transfer if you can actually believe it. They don't know where it is and don't really care. Take your money out of this bank immediately it is not safe there. This is not a real bank but rather a charade like most things in the UAE. Their incompetence is shocking. Talking to them about it is like talking to mindless zombies that just lie to you telling you they will call you back. How can a bank lose your money. Their is not a real bank. Nevrr bank with ADCB. Ive never known anything like this in my life. ADCB are the worst "bank" in the world. Never give them any of your money. It is not safe at all.

Very bad experience because I tried to open an account with this bank Name of account was adcb hayyak which didn't go through because I'm Pakistani national I have every documents along with me working as supervisor I meet with every terms and conditions
But it didn't go through can we call this nationality discrimination?
I tried to reach customer support got reply you are not eligible

Very bad experience never response customer service I wasted money always by calling and it keeps hold.Adcb coming to close my account

Hi.. thank you so much to Ms Sherina Alqubaisi and Ms Sana for amazing treatment as well when they help some issues in my personal account and my daughter they like them 🥰 to Mr. Jayson the teller.. thank you so much branch 261 Khalid bin waleed ADCB it’s easy job for me 🥰

I am extremely disappointed with the customer service of this bank. Despite being contacted numerous times to apply for a credit card in a very nice manner, the situation changed drastically once I lost my job. Even after explaining my situation, I have been harassed and threatened by multiple bank representatives. They call and text me on WhatsApp at all hours, showing no respect for my time or situation, regardless of whether I am trying to find a job, in an interview, or even out of the country.

Each representative repeats the same information, despite me informing them that I have already visited the bank to settle the issue and do not wish to receive calls from mobile numbers due to a previous scam. They ignore this and continue to contact me in a very bad manner, even though their manager has stated they are not allowed to send messages from mobiles. They even have the audacity to email me, asking me to resolve the issue in a "good manner" while demonstrating no understanding of what good manners entail.

All of this over a delay of just two months, despite my previously perfect payment history. As a director, I find this treatment completely unacceptable and disrespectful. The first thing I did when I lost my job was inform the bank, yet they continue to treat me like a criminal. This is not the right way to treat your clients, especially in difficult situations.

Great employees at dibba branch , warm welcome and excellent service, do the best to help the clients.especially Mr. Abdadullah. ,
The best resourceful bank officer I ever met .
Thank you