ADCB Reviews 480

Rude, unprofessional, authoritative.. Are you the service agent? Acting like goons

I am very dissatisfied with the service provided by ADCB.
I have been a Privilege Club client of the bank for many years and I remain a Privilege Club client to this day. Despite this long-standing relationship, the level of service I have received has been extremely disappointing.
Since 2021, I cancelled my UAE resident visa because I relocated to Monaco, and from that moment I have repeatedly requested—through several relationship managers who have changed over time—that my current account be converted from a resident account to a non-resident account. Despite these continuous and clear requests, this change has never been completed.
As a result of ADCB’s failure to update my information, my bank account is currently blocked due to outdated details. This situation is unacceptable.
I use this account to collect rental income and pay expenses for several apartments I own in Dubai, and the account blockage has caused serious inconvenience and disruption.
Overall, this represents a very poor and highly unsatisfactory level of service, particularly considering that I have been—and still am—a Privilege Club client of the bank for many years.
P.G.

Really frustrating and disappointing service, i have been calling the customer service for more than three weeks.To clear my pending applications for the loan every week.I'm calling two times waiting for thirty forty minutes on hold and then what they say in you have to wait forty eight hours. And then everything will be cleared same answer.I'm getting from every time.I am calling wasting hundreds of minutes to speak with the customer service and then with no results.It's really frustrating

Thanks you Adcb for your best service especially Mr John

Constantly changing their terms & conditions and serving offerings in their favor.
Unreliable, attractive today a burden tomorrow.
Scrapped cashback system after having drawn in millions of people.

Unprofessional service, no follow up after calling as they promise will get back to me.
On the other side if they have a small amount pending, they will call 100 times by saying we are different team.
Yesterday I called a lady promised that someone will call me back but no response.

Incompitence at its finest, with an arrogant attiude to not call back despite the constant requests

Customer service worst ever. even if how many times you called they seems they are not doing their job.very disappointing and
not recommended

Today 13/10/2025, Mr. Mazen at al wahda mall branch was very accomodating and assisted in every move shifting my old account to a new one. He was helpful and cool, whereas, the lady on duty yesterday( evening time)was busy talking on her phone & when I approached her, immediately she told me to go to the main office🤨 and no customer service at all. LnL

I am writing to formally raise a serious complaint regarding a recent experience that has caused me significant distress and financial difficulty.
I have been a loyal customer of ADCB for the past 7 to 8 years, and until now, have maintained a positive relationship with the bank. However, a recent incident has left me extremely disappointed.
My final settlement from my previous employer was recently credited to my ADCB account. Shortly after, I received communication from a person named Suraj (email: liaiseadcb.com), demanding a breakdown sheet within four days or threatening to deduct the entire amount toward my loan.
I immediately responded, informing him that:
I have joined a new company, and
I would be providing a salary transfer letter confirming my continued commitment to repay my loan installments without delay.
Despite this, Mr. Suraj continued to send what I felt were threatening emails, showing no willingness to cooperate or consider my situation.
I visited both Khalifa City A and Yas Mall branches, where I was advised that once I submitted the salary transfer letter via the ADCB app, the hold on my end-of-service benefit would be released.
I followed this instruction and submitted the document. However, despite doing so, Mr. Suraj and his manager proceeded to deduct the full amount from my account without my consent.
This action was taken:
Even though I had provided proof of my new employment, and
Despite assurances from ADCB branch staff that my documentation would suffice to prevent a full deduction.
I find this behavior unacceptable and completely lacking in customer care, especially given my long-standing relationship with ADCB. This is the first time in 14 years of banking in the UAE that I’ve experienced a bank withholding or deducting the entire end-of-service benefit even after receiving a valid salary transfer certificate.

I have been using 4 credit cards from different banks with no issues and payment were ontime. My salary is being transferred with ADCB for 6 years however this bank never approves my credit cards application.

Excellent service, professional staff, and fast processing. A reliable and comfortable experience with ADCB Bank

Impossible receive informations.by the app they replay need call the call center.calling call center is impossible and very expensive due it s a 600 toll number at least 40 mins which means 50 60 aed.to receive info about their mistake!!!Q!Q!!

They steal money

Janice had provided me great and quick service on my depositing

to get andy details from customer care is very difficult some time it is impossible. waiting for 30 min. some time 40 min. then line is diconnecting it is poor service..

The worst customer service I've ever interacted with bank is a joke the way that they had their platform online banking app doesn't even work . So unprofessional.

The lady from Liability Department ruined my Loan process with Enbd , her name is Ms. Ruqia, when I applied for liability letter, I got a call from her side, and she convinced me to take loan from ADCB. and made me to cancel the liability which I applied for, now my loan application is rejected because of her and the amount which i paid for liability letter in adcb is not yet credited.

Thankyou so much to miss Miriam so verry humble I m so happy to meet you today and all the staff in adcb karama site specially to miss Miriam in table 16 Allah bless you