I received the right items however they were all covered in the lube I bought. Nothing was damaged (other than the lube being unscrewed and leaking) honestly all they need is a piece of tape or someth... See more
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Review summary
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I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you... See more
Company replied
I paid a hefty price for an item that doesn't function as it is supposed to. Sure, I can return it, but only if I pay to ship it back. Why do I have to pay for a defective item when I purchased it on... See more
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I’m the owner of Eyegetm0ney.com and I will be publishing an honest review of the ghetto man/women customer service for their attitude and talking over me. After he/she acknowledges that they sent... See more
Company details
Written by the company
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Contact info
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping sucks more than pornstars
Shipping sucks more than pornstars! Won't buy again from this company. Did not arrive when they say!
3 July 2026
Unprompted review
Reply from Adameve
We apologize that you were dissatisfied with the shipping of your order. According to our records, your order was picked up on 07/06/26. We also sent detailed tracking information to the email address associated with your order.
Your package was shipped via Priority Mail and was delivered one day earlier than the estimated delivery date. If you have any additional questions or concerns, please don't hesitate to contact us—we're happy to assist. We hope you will shop with us again.
I paid for 2 day transit
I paid for 2 day transit. Still hasn’t arrived. Not sure why they have that option if they will not meet there timeline. Never ordering online again.
1 July 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. We reached out to this customer on 06/04/26, for additional information via Trust Pilot to help resolve their problem. They unfortunately did not respond. We hope you will reach out to us or supply more information to us so we can assist. Ask for a supervisor, we will be more than happy to help resolve the question.
Paid extra for fast delivery
Paid extra for fast delivery, and now shipping shows "a mechanical failure has delayed delivery"
Are you serious?
30 June 2026
Unprompted review
Reply from Adameve
We apologize that the customer was unhappy with the shipping of their order. On 06/02/26, we reached out to the customer through Trustpilot to request additional information so we could better understand and resolve the issue. Unfortunately, we did not receive a response.
We encourage the customer to contact us directly or provide additional details so we can assist further. Please ask to speak with a supervisor, and we will be more than happy to help resolve any questions or concerns.
WHATS WRONG THIS TIME
WHATS WRONG THIS TIME? MAYBE ITS YOU OR ADAM AND EVE OR BOTH OF YOU I AM WAITING FOR MY ORDER 06192662877 SUPPOSE TO RECEIVED TODAY STILL NOT HERE. NICE WORK SICK OF SENDING NOTES TO COMPANIES WHO DONT DO THEIR JOBS
3 June 2026
Unprompted review
Reply from Adameve
We apologize, but your package was returned to the sender. A full refund has been issued to your original payment method. Please allow up to five business days for the refund to appear in your account.
We reached out for additional information regarding the return; however, we did not receive a response.
We appreciate your understanding and hope you will shop with us again in the future.
This was a big waste of money.
This was a big waste of money.
It has little to no suction..it just doesn't work . I am very disappointed in this product ad is very misleading
26 June 2026
Unprompted review
Reply from Adameve
We attempted to contact the customer on 06/29/26 using the email address associated with the order to request additional details about the item. If the item is defective, we are happy to work with the customer to find an appropriate solution. Unfortunately, we did not receive a response.
We also apologize for any misunderstanding regarding our return policy. We accept returns on any item, for any reason, within 90 days of the purchase date. However, the customer is responsible for the cost of return shipping. Had the customer returned the items, we would have been happy to issue a refund upon receipt.
Our website clearly states, "Please note that the purchaser is responsible for return postage." This disclaimer is located on our Product Returns page.
Product doesn’t make sense
Product doesn’t make sense. You have to hold down the button hard to use and it’s very low. Disappointing waste of money.
26 June 2026
Unprompted review
Reply from Adameve
We attempted to contact the customer to get more details on 06/29/26 through Trust Pilot but unfortunately, they did not respond.
We apologize the customer who misunderstood the return policy. We do allow returns on any item for any reason within the first 90 days of purchase; however, the customer is responsible for paying the return shipping cost. The customer was not satisfied with the items that were purchased, and we would have been more than happy to refund for the items if they had been returned to us. A disclaimer is on the website that states, Please note that the purchaser is responsible for return postage. This is located on the Product Returns page on the website.
Order arrived super quick, discrete packing
Order arrived super quick! A++ discrete packaging and item was higher quality then expected. Will definitely buy from them instead of Amazon. Highly reccomended!
22 June 2026
Unprompted review
Reply from Adameve
Hi NewDouayRheims 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @NewDouayRheims1—it means the world to us!
Here’s your review: “Order arrived super quick! A++ discrete packaging and item was higher quality then expected. Will definitely buy from them instead of Amazon. Highly reccomended!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Most items are great
Most items are great, some are not. Shipping takes forever and they push the other add ons at the end of placing an order which should already be in place. They do have quite a few things on the website but a lot of them don't have great reviews or years old!
22 June 2026
Unprompted review
Reply from Adameve
Thank you for your 4-star review. We truly appreciate your feedback and will share your comments with our team across the company.
We offer several delivery options based on how quickly customers would like their packages to arrive. Customer feedback also plays an important role in helping us evaluate product performance and continue improving our service.
We sincerely appreciate customers taking the time to leave reviews and share their experiences. Thank you again for your support.
My package stated delivered but I never…
My package stated delivered but I never got the package
18 June 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their order. We would be happy to assist in locating and replacing the order.
On 06/25/26, we contacted the customer by email to request additional information needed to help resolve the issue. Sometimes our emails may be delivered to a spam or junk folder. Unfortunately, we did not receive a response.
We encourage the customer to contact us or provide the requested information so we can continue assisting with their order status. If preferred, the customer may ask to speak with a supervisor, and we will be more than happy to help work toward resolving the package location and any outstanding concerns.
Undelivered/unsecured 2nd package
Undelivered/unsecured 2nd package, poor communication on delivery updates for multiple packages. Using USPS means jack shit for item security and delivery as most drivers for the postal service dont give any extra attention to small or easily stolen packages. Now I have to reorder the vibrator I got for my partner because it was stolen from my apartments mailroom and not delivered to my front door.
12 June 2026
Unprompted review
Reply from Adameve
The item was on backorder when the rest of your order was ready to ship. Rather than delaying your entire order, we shipped the available items first.
Your backordered item has now been shipped, and a shipping confirmation email with the tracking information has been sent to the email address used when the order was placed.
If you do not see the email, please check your spam or junk folder.
We appreciate your business and thank you for your patience. If you have any additional questions, please don't hesitate to contact us.
Reply from Adameve
Hi Jason Hernandez 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Jason Hernandez1—it means the world to us!
Here’s your review: “Great Price, Good product. Always on time delivery!!.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I received a wrong item
I received a wrong item. I was sent the “magic wand original” instead of the suctioning rose. Also, please put all your items in boxes so the packaging remains discreet, it is not so discreet when you can feel a dildo in a bag. I’d like to get the rose toy instead of this magic wand but I’m not sure how to go about it without having to return this item I didn’t even order, so I’m leaving this review.
13 June 2026
Unprompted review
Reply from Adameve
We apologize for shipping the incorrect item. We have processed a replacement order and are shipping the correct item to you. You will receive a shipping confirmation email with tracking information once your order has been shipped.
There is no need to return the incorrect item. Please feel free to keep or dispose of it as you wish.
We apologize for the inconvenience and appreciate your patience.
Great products good prices
7 June 2026
Unprompted review
Reply from Adameve
Hi William Samuel 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @William Samuel 1 Founder 1—it means the world to us!
Here’s your review: “Great products good prices.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
False advertising and bad support
Was not given the 50% an item as advertised in the email and then when I contacted them about it, I received “Wayne” as the representative and he did not help but instead ended the chat as I was typing.
17 June 2026
Unprompted review
Reply from Adameve
The pricing has been adjusted in accordance with the promotion the customer was using. An email has been sent to the customer with the details of the adjustment.
For quality assurance purposes, all customer interactions are recorded and reviewed. Supervisors monitor these contacts and provide agents with coaching, training, and, when necessary, corrective action to ensure a high standard of customer service.
We sincerely apologize for the issues you experienced with our agents and appreciate you bringing your concerns to our attention.
Didn’t receive package.
15 June 2026
Unprompted review
Reply from Adameve
We apologize that the customer did not receive their package. Upon review, it appears that part of the shipping address was missing. We have contacted the customer to obtain the correct address, and a replacement order has been shipped.
Awful purchase
It doesn’t have a continuous vibration, only pulses. The suction almost pulled it off! I put it on my leg and could lift up and it’d still be attached. Idk who this is for BUT it wasn’t me!!!! Very disappointing. Then the free gift came in such loose packaging, when I grabbed it out of the mailbox I could tell and feel exactly what it was. What happened to discreet packaging?
15 June 2026
Unprompted review
Reply from Adameve
We have contacted the customer and sent a replacement item. We sincerely apologize if the packaging of your order caused any embarrassment or concern.
We make every effort to ensure that appropriate items are shipped in boxes rather than padded envelopes whenever possible. We have also discussed this matter with our warehouse team and reinforced the importance of carefully packaging customer orders to help prevent similar issues in the future.
Thank you for bringing this to our attention.
Decent price. Wrong item
I was able to get a decent price. First time ordering, will not be ordering again. I ordered there dildo package that came in 3 sizes, they instead sent me a g gasm rabbit. Wouldn't be too big of a loss if it was at least a rechargeable.
12 June 2026
Unprompted review
Reply from Adameve
We apologize that you received the incorrect item. We have shipped the correct item(s) to you and appreciate your patience while we resolved this issue.
There is no need to return the incorrect item; you may keep it.
Thank you for bringing this to our attention and for giving us the opportunity to correct the mistake. We appreciate your business and are grateful for the chance to make things right.
I never received my package
10 June 2026
Unprompted review
Reply from Adameve
We have provided the customer with the pickup information needed to receive their package. Please let us know if any additional assistance is required.
It does not have the correct settings
It does not have the correct settings. It’s supposed to have 3 continuous vibrations at the beginning. The first 3 settings. It don’t. I will be returning.
10 June 2026
Unprompted review
Reply from Adameve
We apologize that the item did not function as intended. To resolve this issue, we have sent a replacement item that has been inspected through our quality control department to help ensure it is working properly before shipment.
We appreciate your business and thank you for the opportunity to make this right.
Items arrived, packaging not discrete
Items arrived, and I’ve ordered from them before with little to no issues. And I’ve enjoyed my prior experiences. But this time, while shipping was fast and only took a few days. That packaging was NOT discrete at all!! I got embarrassed by my landlord after he realized it was a dildo when picking it up for me trying to be nice.
9 June 2026
Unprompted review
Reply from Adameve
We apologize that you were unhappy with the shipping of your order.
On 06/12/26, we reached out through Trustpilot to request additional information so that we could better understand and help resolve your concerns. Unfortunately, we did not receive a response.
We encourage you to contact us directly and provide any additional details regarding the issue. Our team would be happy to review your concerns and work toward a resolution. If you would like further assistance, please ask for a supervisor, and we will be more than happy to personally review the matter and answer any questions you may have.
We value your feedback and appreciate the opportunity to assist you.
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