Activity Toys Direct Reviews 

I had a problem assembling the items I ordered and I also had a part missing and when I phoned up to get it sorted, the phone was answered immediately and the man I spoke to was extremely helpful and he not only sorted my assembly problem but went to their warehouse especially and sent me the missing item and I received it the following day. Really excellent service. The outdoor toys I bought are very well made and sturdy and one of them I couldn’t buy anywhere else in the UK as it came from America.

The gentlemen I have spoke to this morning put the item I needed on pre ordered and then also rang me to let me know that he had done that. this item had gone out of stock and this is all my daughter had asked for from Santa I cannot thank him enough for brilliant customer service Thankyou xx

After seeing some of the bad reviews I was wary about placing my order, however the price of the sandpit compared to other sites was massively cheaper. I had a brilliant experience using this company fast delivery was kept up to date at all times and the parcel came in perfect condition. Will definitely be using again.

I recently purchased an item from this company and when it arrived there were bits missing. I have contacted the company and got a really lazy half response and a few days later it’s still not been rectified. I would encourage you to go elsewhere as this is a totally unprofessional. Please be aware and avoid this company. I would not be using them ever again and if you value your money and your childs happiness then I strongly suggest buying elsewhere. Rating is 0 for me absolutely awful experience and what makes it worse is these toys are for children. What disappointment.

Excellent service provided. communication was great, answered all my questions I had.
My daughters are over the moon with thier Alizee double swing set and using it all the time 😊arrived well packaged in a timely manner, not to complicated to assemble I would definitely, buy from Activitytoysdirect again recommend A++++++++++

I bought the paw patrol adventure coaster I paid £210 then thought I'd check trustpilot to see all the bad reviews saying avoid needless to say I was panicking I even tried to cancel the pending transaction on my bank but couldn't so had a very nervous wait but honestly I couldn't be happier the parcel arrived 4 days after I ordered it I've even assembled it tonight and the kids love it.
not faulty
Amazing delivery
Couldn't be happier

Do not buy from this company if you have not visually seen the item yourself. They have a lot of terms and conditions they state which is not noticeable to the eye if you are not happy with your product even though they state or.make it.look as if its easy just to return the product, it is not. I ordered a picnic bench for my children for £124pound it came with no screws was a lot smaller than I thought or what the description indicated with regards to howany children can sit on the bench. So the reason I chose those company as it states that if not hapy with product just email them within 10 days and they will sort out the rest. However they fail to.mention that you need to pay for the courier service...I was also informed by customer service that if you have assembled the product you cannot return the product. BEAWARE before purchasing from those company you can buy cheaper and better elsewhere.

Very quick delivery of a fun Up & Down Rollercoaster which my little one loves. Arrived in good condition and works perfectly. Good value for money too.

We were a bit dubious to buy looking at previous reviews. We ordered a grab and go track table but order arrived quickly and is absolutely perfect. Very happy with product. Would definitely order again. 5 stars.

Do not order from this company! I reported faulty parts on 1st April and literally waited 6 weeks to receive the replacement slide. Good could not be assembled as we had a faulty part which they had drilled in the wrong place. The customer service is horrendous. They do not respond at all. Avoid at all costs! You will be left with items you cannot use. I did not receive my replacement part until 84 days after I reported it as faulty! 12 weeks for a part to come is ridiculous and totally unacceptable even taking the covid situation into account! This was a birthday gift for my children and could not be assembled until 4 months after I received it due to this shambles of a company!

Really great service. Amazing item. Fast delivery considering the current situation with Covid-19.

We ordered a wooden swing set from Activity Toys Direct, which is dangerously faulty and not safe to use. There is a very wide long and deep split stretching to the centre of the main wooden bar. I phoned to ask for a refund and collection. The member of staff was very dismissive and asked that I send photos, which I duly did. They then sent a curt reply saying it was normal, highlighting splits and cracks as normal in the products text. No mention of fatal flaws though! They have ignored my refund request.

I now have no main present for my daughter's birthday this weekend and without the refund I am unable to purchase an alternative gift. Very upset and disappointed.

The delivery service was also poor.

We used this company as their reviews were so good but strangely I'm unable to add my poor review to their website or Facebook page. SAVE YOUR MONEY AND GO TO A REPUTABLE COMPANY!

Unfortunately, It looks like I will have to take this to Trading Standards now.