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ActewAGL and our predecessors have been committed to the Canberra region for over 100 years—we have a big responsibility to the people who live here. We’re your local electricity and gas retailer, providing energy to the Canberra region and in the south-east NSW including Queanbeyan, Goulburn, the Snowy Mountains, Nowra and the South Coast.
40 Bunda Street, 2601, Canberra, Australia
3.7
8 reviews
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I returned home to find there was no power to the house. I rang the help line and the problem was diagnosed as a wire supplying power had come away. The linesmen came and assessed how to fix the problem as they needed scaffolding to go up an old wooden pole. When it got dark I took to my warm bed while they worked to fix the problem. Power back on before 10pm. Thank you so much for the help above and beyond.
Rude customer service. I called to setup an new account and due to rude behaviour changed my mind.
My Mum is being overcharged on her electricity bill and actewagl are not resolving it
Reply from ActewAGL
Hi Astrid, thank you for taking the time to leave us this review - we're sorry that your experience didn't match your expectations. Your feedback helps us get better and we’d be keen to resolve this for you. If you’d like to get in touch and give us more detailed feedback about your issue, we’d be happy to help. Our team of local energy consultants is available on 13 14 93. We hope you have a great day, ActewAGL Customer Care team
Ive been with ActewAGL for nearly 20 years, the power is always on, i've never given thought to changing companies, i do everthing online easy and simple and safe
i have pay 3 time as much they toll will save me no meter reading on the bill they scam i pay less with origin
Reply from ActewAGL
Hi Dean, we’re sorry to see that you’ve not experienced the best service with us. If you’d like to get in touch and give us a more detailed feedback, we’d be happy to help. Our team of local energy consultants is available on 13 14 93. We hope you have a great day, ActewAGL Customer Care team
Fantastic customer service with friendly staff who always try to go above and beyond. Can’t recommend them enough.
Reply from ActewAGL
Hi Nathan, thank you for taking the time to leave us a review and recommending us - we're glad that you're happy with our customer service. Our Customer Care team is available via phone, email and social media so don't hesitate to get in touch in whichever way works best for you.
The only local energy provider to put their prices DOWN this year! We're on a dual fuel gas and electricity plan with a decent discount, and we do easy fortnightly installments through their EvenPay option.
I was with ActewAGL from over 10 years. It was on a flat rate and no peak off peak rate. Then my meter is changed to a "Smart" meter as part of home renovation. Since then I was getting charged thing called "Demand Charge". Which is basically double charging the daily supply charge. Also they didn't mentioned anything about that when I changed the meter. As soon as I found out from the bill, I changed to another retailer who have flat rates without this double charges.
Then in 2022, I got a call from a company called Energy Deal Pty Ltd who asked me to change to ActewAGL as they have better deal. Long story short, I was converted to ActewAGL on May 31 but strangely I was not given any tariff details from ActewAGL. I was supposed to have 10 days cooling off period to switch back to my previous retailer if I do not like the tariff. However ActewAGL send me an email on 14th June with all the details of the tariff, which is nowhere near the tariffs I was promised by Energy Deal Pty Ltd. When I rang ActewAGL they told me that they can't do anything about it and I have to talk to my previous retailer to switch back as it is gone pass 10 days.
Now I lost my good energy deal I had with my previous retailer and spend some time to find a better deal.
This tells me bad business practices from ActewAGL and not taking care of their customers.
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