Acronis Reviews 

Had some activation issues and they resolved them with professionalism and thoroughness.

Thales Felix was great, very patient and answered all my questions. A pleasure to deal with

I have been using Acronis for about 25 years. They constantly improve the value of their products, except for one thing: the software loading speed is abominable. That has not changed.

The tech support was incredible considering the hurdles he/we both had to face. I lost the original computer in a power surge and then lost the emergency boot disk in a move to another state. He was extremely patient and spent hours coaxing Acronis back to life, and was extremely diligent in following up on install issues.

Acronis products and the team are top notch!

It came with my 20 tb external hard drive and never worked worth a piece of crap I had on multiple computers and never worked as promised

Best software I've had the pleasure to use. Does its job quietly and without errors. Never bothers me but it's always there when I need it.

I spent 30+ years as a research computer science Ph.D. for various Silicon Valley companies so I do know my software!

What follows is my original review at 2 stars, upgraded to 4 stars after receiving Acronis’ response. I accept the explanation given - it is unfortunate that the original interaction didn’t provide the now sensible information:

I now realise that I was foolish to just think that backing up to the Acronis cloud would be good enough. I just hadn't realised how long it would take and how hit & miss the process would be, having had to repeat it several times, for lengthy sessions, before it finally worked.
I made contact with Acronis, only to be told they wanted screen shots of what was happening. They were serious!! They also suggested my broadband must be slow.
I've been using computers for roughly forty years, programmed, and dealt with reinstallations, crashes, hardware upgrades etc but I would never ever consider myself an expert.
What Acronis wanted wasn't possible because, for a start, the laptop wasn't working hence my efforts to reinstall my 2tb SSD from the saved version on the Acronis cloud. I explained everything. After, literally two 12- hour-plus sessions, and a few a bit shorter, I finally had a working laptop again. Acronis suggested it was a slow broadband connection - IT WAS NOT - at least I don't consider 900mbps a slow broadband.
So what was the problem - I still have no idea, nor do Acronis techs, but I now continue to save, not only to the Acronis cloud but also, to two external hard drives.
So, why do I pay for 5 computers with 5Tb cloud storage? I do not know and it seems to me that I should downgrade and save a lot of money from my next renewal.

I can get periodic backups of my important files. Which I like. I like being able to complete wipe the drives of old computers. I abhor the subscription model. Or I would like a lifetime subscription option.

Although the program takes some getting used to, (I've used it only for local (n cloud) storage.) it has performed excellently, allowing several recoveries from SSD failures and program crashes.

Always reliable & dependable. This stuff just works, no surprises

I trust Acronis with my internet security. They proved their security and stalwartness when I was hacked in September. The backup facility has helped me innumerable times.
The value of the service Acronis offers is beyond cost when you consider the ramification of being hacked.

I have used the product for quite few years. I would always make a backup from this product and Time Machine. I have however encountered some issues over the last year.
- It appears that the latest set of versions have been much slower.
- Over the last couple of years we lost the ability to make a mirror image. Acronis informed us that Apple made some changes that "made it impossible to make mirror images" with the Silicon based chips.... Hmmm, it seems as if this is not completely true and is available from one of their competitors.
- Due to the above 2 issues I will be determining if I should continue or stop using this product going forward.

Has too many tasks running. Slows down computer. told me there was not enough space to copy one drive to another when they were identical drives! Runs 32bit tasks!

When I emailed the company about my problem, Ram, the customer service person responded to it immediately with the solution. He even moved a step forward by following up to see if the problem has been solved.

You Incorporated Internet Security into the product. I do not want internet security from you. I want data backup from you. You then changed customer service options so that individuals could no longer speak directly with sales or customer service.

I stopped using your product about 3 years ago. I had to pick a date within a year to have the interface accept my review, which you solicited.

Update. I first purchase the product in 2010. I last purchased the product in 2021. A message from Acronis since my initial review stated that direct support is only available to customers with active subscriptions. When I attempted to contact acronis in 2021 or 2022, I still had an active subscription. Direct contact with individuals was not supported. I abandoned the product. I can submit proof of downloads and purchasing if desired by Acronis, but they will have to reach out to me. This review was solicited by trustpilot on behalf of acronis

You do not support Window ARM. As my platforms move I can no longer use your product or access backups or archives. I'm very disappointed.

Long time user of True Image, usually clone drives as well as backups. Not a fan of subscription services, so when Acronis offers an update/upgrade of my permanent license I usually take advantage of it. But I won't subscribe.

Very helpful and very resonsive to my request

I've been using True Image for nearly 20 years. It has always proved to be a very reliable backup solution with many options for configuration and siting the backup files. I use it weekly to backup my system and data drives. By using the image backup, I have found it easy to restore my system in about 20 minutes. Using the file backup mode, I can easily restore any specific file I may need. The price is very reasonable.