Very good service. Fast delivery and lovely items for daughter’s birthday. The little Slytherin keyring does have a few scratches on it but I’ll not worry about that as it’s in a packet so don’t thin... See more
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Review summary
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Reviews shaping this summary
Beautiful necklace, packaged nicely with lovely box and tissue from the brand. Sent securely and swiftly. Returned for a refund as Christmas gift for the recipient who felt it wasn’t the length they... See more
I had always wanted a pair of silver teardrop earrings and over the years I couldn`t find exactly what I craved! I found Acotisdiamonds, scrolled through their amazing range of jewellery and eureka! t... See more
Company replied
Highly recommended store. I recently made an online purchase & the sizing a little out so I had to exchange the item by post. What a seamless & effortless process with extremely speedy responses & qui... See more
Company details
Written by the company
Acotis Jewellery is a leading provider of stunning designer jewellery and accessories in the UK. We source our products from some of the region’s most-respected designers, and we make them available here for our customers across the UK. Browse our selection of fine jewellery and accessories, and don’t hesitate to contact us should you have any questions. Our huge selection of quality women’s and men’s jewellery is sure to contain many pieces of interest so take as much time as you need when viewing each category and bookmark anything that catches your eye. If you already know exactly what you want, you can, of course, simply add each piece to your shopping cart and check out using our secure payment facility.
Contact info
Windrush, DY34PP, Swindon, United Kingdom
- 01902 742 444
- info@acotisdiamonds.co.uk
- www.acotisdiamonds.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Quick delivery packaged lovely
Quick delivery packaged lovely, would have been nice if customer services had replied to my question about the dimensions of the product (hence only 4 stars) - they did reply initially days later but to ask me for the product number but then didn’t respond to two further emails.
30 June 2026
Great product & service.
Great product. Very much as advertised. Beautifully made. Answered my email query by return. Great service.
30 June 2026
Excellent selection of jewellery and…
Excellent selection of jewellery and watches. I've never found Nordgreen watches any where other than Nordgreen site so I was thrilled to find one at such an amazing price
25 June 2026
Very good price for Katie Loxton bag
Very good price for Katie Loxton bag. Delivered very quickly. Lovely little cornflower bag.
1 June 2026
Great company to deal with very helpful…
Great company to deal with very helpful and great item very pleased thank you.
26 May 2026
“This is the best place I’ve ever…
“This is the best place I’ve ever ordered from so far. They were incredibly helpful and transparent, even though I was ordering from abroad. They kept me updated until the very last moment and were always quick to communicate. I will definitely be ordering from here more often! There’s absolutely no doubt about their reliability, and they only sell genuine, original products!”
21 May 2026
Unprompted review
Brilliant company
Brilliant company, excellent service and item just as advertised and just what I wanted. Speedy postage, will definitely buy again from Acotisdiamonds 😊
7 May 2026
Terrible
Bought a Thomas Sabo charm which ended up being faulty. Sent back as requested by customer service and was advised on 29/01/2026 that I would have the replacement back within 6 weeks. It has now been 4 months and I have still have not received it back. I have left emails and phone messages to the company and have not had a reply.
18 May 2026
Unprompted review
Reply from Acotisdiamonds
Dear Hannah,
Thank you for your email, and firstly please accept our sincere apologies for the delay and lack of communication regarding your Thomas Sabo charm repair/replacement.
We completely understand your frustration, especially as you were originally advised on 29/01/2026 that the replacement would be returned within approximately 6 weeks. Unfortunately, the process has taken significantly longer than expected with the supplier, and we appreciate that the current timescale is unacceptable.
Having checked our records, we are currently unable to locate any previous emails or telephone messages relating to this matter. However, we apologise if you have attempted to contact us and did not receive a response.
We are currently escalating this matter directly with Thomas Sabo to obtain an urgent update regarding the status of your replacement and to ensure this is resolved as quickly as possible.
As soon as we receive confirmation from the supplier, we will contact you immediately with a full update and expected resolution timeframe.
Thank you for your patience and understanding, and again please accept our apologies for the inconvenience caused.
Kind regards,
Mike
Excellent customer service
Excellent customer service, couldn't ask for better. Went above and beyond to help. Would highly recommend ⭐⭐⭐⭐⭐
15 May 2026
Unprompted review
Great service
Great value for money and a query on my order dealt with swiftly and efficiently.
6 May 2026
Fantastic customer service
Fantastic customer service, my favourite jewellery (Uno de 50) available at great prices and they even offer a price match if available elsewhere at a lower price. Ky and Emma were both really helpful and responded quickly to messages, and made the extra effort to let me know an out of stock item was due back in. Dispatch and delivery were quick and I'm so pleased with my beautiful bracelet which was well packaged and came complete with the brand packaging.
1 May 2026
Unprompted review
Very impressed with speedy delivery and…
Very impressed with speedy delivery and fast despatch. Good customer service
7 April 2026
good product
1 April 2026
I like the product but the delivery and…
I like the product but the delivery and dispatch times are very misleading.
2 April 2026
I always buy my Trollbeads direct from…
I always buy my Trollbeads direct from Acotis Diamonds. Lower in price and quick to deliver. An excellent company. Thank you to Acotis.
31 March 2026
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