Ace Working Holidays Reviews 277

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, making their holidays enjoyable and stress-free. Many appreciate the ease of making friends and the well-organized events, which contribute to a positive user experience. People frequently highlight the support provided in finding jobs and accommodation, ensuring a smooth transition for those on working holidays. However, some people were dissatisfied with the facilities, citing issues such as lack of air conditioning, water cuts, and general disrepair in their accommodation. There were also instances where customers felt the accommodation provided did not match what was advertised, or that promises made by the company were not fulfilled.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the helpfulness and friendliness of the... See more

Holidays

Consumers generally express satisfaction with their holidays, often describing them as amazing,... See more

User experience

People report positive experiences with user_experience. Many customers describe it as an amazing and... See more

Facilities

Customers consistently express disappointment with the facilities provided. Many reviewers report issues such... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and support... See more

Based on these reviews

Rated 5 out of 5 stars

Came out with ace in August and the rep molly made me feel SO comfortable by the end she was literally my best friend, she always made sure me and my friends were safe as well as having the best time... See more

Rated 5 out of 5 stars

Booked Magaluf through ace and have had an amazing experience. Our rep Liv helped me get the job I wanted within the first week and also helped with any issues and advice and has been so lovely. I end... See more

Rated 5 out of 5 stars

Came out with ace in July originally for a month, loved it so much I stayed into August with Ace. Highly recommend booking with a working holiday company like Ace, The reps Liv and Robbie hel... See more

Rated 5 out of 5 stars

Came out to Zante with ace knowing nobody and got welcomed and helped out by the reps and they also helped me get my job in the first few days with good accommodations and events throughout the month... See more


Company details

  1. Travel Agency

Written by the company

Providing working holiday accommodation for first year workers in Magaluf, Zante, Ayia Napa, Ibiza, Kavos, Malia, Tenerife. Rep assistance online & in resort Workers groups to meet others also working abroad & welcome pack in the post.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

277 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’m going to Zante with Ace in July…

I’m going to Zante with Ace in July 2026 and I honestly can’t wait. I’ve been added to all the group chats and everyone’s been so friendly and welcoming, which has really helped since I’m coming out alone. Any questions I’ve had, Molly’s always been there to help and support me. It’s already such good vibes and I genuinely can’t wait for the best summer ever 🫶☀️

7 January 2026
Unprompted review
Rated 5 out of 5 stars

I came out for just shy of 2 months…

I came out for just shy of 2 months with Ace to Zante in 2025, I have since rebooked to come 3 months in 2026! This was honestly the experience of a lifetime and the reps are all amazing and were always there to help you with anything at all, your events week at the start definitely gets the vibes going and you figure out what you want to do with the rest of your time. And for all the girls with lashes Molly also doubles as the best rep and lash queen💗💗

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Rep molly

Came out with ace in August and the rep molly made me feel SO comfortable by the end she was literally my best friend, she always made sure me and my friends were safe as well as having the best time possible. All the reps are lovely and so easy to get along with, thanks to Molly for making my time in Zante go beyond expectations xx

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Came out last year originally for a…

Came out last year originally for a month n ended up staying 4 with a very friendly atmosphere and a great set of helpful and friendly reps. Made sure I booked again before new year can’t wait

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Ace are just that … ACE!!

My daughter went away last summer on a trip organised by Ace working holidays. It was a great experience for her from start to finish and she said she would highly recommend it. She felt it was very well organised and communication before the trip was excellent as were the reps that were on hand to help out with any queries she had once she arrived. This in turn gave me peace of mind that she was safe and enjoying the trip that she had been looking forward to!!!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Maga 25

Maga was my first experience abroad and I absolutely loved it.

Ace helped me with everything and the reps couldn't have been more helpful. I settled really quickly and loved being a PR.

See you next year!!!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

A waste of time

A waste of time. I went to Zante with a few friends for a month to work with ace working holidays. We spent £900 each for accommodation that said it would be provided with kitchen facilities. We also got promised our own room. We arrive and had no kitchen facilities as well as sharing rooms with other people. As well as switching rooms 3 times. We then got charged €100 each on arrival which we got told we had to pay as it was “tax” however everyone else I spoke to in other accommodation didn’t have to pay this. We also got scammed into buying the summer 24/7 wristbands which I really didn’t want to buy however one of the reps said he wouldn’t leave our room untill we bought them. Most of the reps weren’t friendly and didn’t want to help you, specifically one rep Corey. Corey made our experience miserable. He also worked with us at a local bar. He was rude, controlling and ignorant. He would often come into our rooms without warning, as well as putting in head through our bathroom window as we was showering. He would constantly be trying to get woman that were barely 18 even though this man was late twenties early 30s. Corey was aggressive towards other people, for example starting fights with customers and people on the street. At the end of our stay he forced other people to write a review with his name in it so he could get commission, he even wrote his own review and sent it to people to post. He truly ruined our trip and for that reason would never go with ace holidays again. However I would like to say that Mason was great and really helped me and my friends. He was always about and there whenever you needed anything.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Waste of money

I went with ace working holidays in July 2025. We arrived in Aiya Napa ace working check in at 10pm who were also joined with working holidays. We stayed at waited at 1/2pm we still wasn’t seen while people who arrived after us at 11/12 were seen and sent to their accommodation. To the point where a few girls even said to the rep Amo “these girls have been here long before us see them first” and still saw them first. We put a chair by the door and said we will not move until we are seen next by the time we was seen Amo causally told us there are no rooms left in the accommodation you have paid rent, gas and electric for because we have over booked. You also have to pay £125 for 1 week off events that are claimed on the package. We said so what now? He put us in a managers room in Thomas apartment because they were on their honey moon for one night their suitcases, food drink everything was still in the room. We was told we are not allowed to touch the drink or anything in the room. We was then put in another ‘temporary accommodation’ for one night bear in mind we paid gas, electric and a ‘deposit’ upon arrival. We stayed in that accommodation with no air con for 1 week before we got our accommodation that was we meant to have from the start. We then arrived to our accommodation which was described as 2 rooms, 4 people per accommodation, kitchen bathroom etc. there was one room with 4 beds squeezed in the ‘kitchen’ was a fridge and a side with a sink. No cooker like advertised. I had to ask rep Amo for a hob he then brought us a camping hob and told us we had to buy our own saucepan. We had cockroaches, the shower leaked and after in your process of applying asking which job you like when you get there they will tell you you have to go find your own anyway. If you want to waste £600-£800 apply! I left my experience early.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Had such a great time

Got back from maga a few weeks ago after using Ace Holidays and it was an amazing experience, couldn’t recommend it enough. Liv, our rep, was great and so helpful, really lovely girl, as well as all the rest of the workers out there. Definitely something I’d do again

1 August 2025
Unprompted review
Rated 5 out of 5 stars

The best summer

Booked Magaluf through ace and have had an amazing experience. Our rep Liv helped me get the job I wanted within the first week and also helped with any issues and advice and has been so lovely. I ended up staying longer than the initial month and would 100% recommend booking with ace you’ll have the best summer!

1 August 2025
Rated 4 out of 5 stars

August with Ace!

Was great being able to meet all the people I stayed with and worked with. Such an opportunity and experience! Lovely workers and amazing reps liv and Fabio were super helpful with job finding and made the whole experience easier.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Came out with Ace to magaluf not…

Came out with Ace to magaluf not knowing a single person and was proper scared I wouldn’t make any friends. But that wasn’t the case Ace set up so many group activities that I made friends so quickly. The events were unreal, boat parties and bar crawls were mad. Liv was a great rep too, she always made sure no one got left out and checked we were all good. Honestly, best summer ever so glad I picked Ace

16 July 2025
Unprompted review
Rated 4 out of 5 stars

Positive experience

Easy enough to get a job with support from the reps. Liv was helpful and pointed us in the right direction when we needed it. Any issues were resolved quickly and she made us all feel welcomed. Our air conditioning broke and Fabio got it all sorted for us. Jordan was good too, he’s a good bouncy personality.

Events week was good fun and gave us the opportunity to meet the other recruits.

I was nervous about going out alone but made a really good group of friends. The only thing that I would say is that if you think you’d struggle sharing with 5 other people then you might find this difficult.

Overall this was a really positive experience for me and something that if I didn’t do I’d of regretted it. I’d recommend it to others considering doing a working holiday.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

What an experience

What an experience! Coming to work abroad was honestly the best thing I’ve ever done. I’ve worked in Ayia Napa last year with ace and came out to Magaluf this year. Our rep luv In Magaluf was a great help and helped me secure my job in Alex’s. Would definitely recommend coming out with ace

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Had the best time this summer out in…

Had the best time this summer out in Magaluf! Coming out with a company is such a massive help and liv out rep was the best. Everything was organised for us so it takes off so much pressure when coming out alone

1 May 2025
Unprompted review

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