Ace Hardware Reviews 

For my recent project they did a good job helping me. I had a few issues but it all worked out

Ace Grants Pass OR
Thank you Gary / Mike and staff for Super chainsaw customer service. They went above n beyond the call to order my part and assist me on multiple occasions and even helped top off my log splitter hydraulic oil.

New owners are great. They improved customer service with new staff, fully stocked the shelves, added a hunting/fishing department and expanded the outdoor cooking section.

I will not be using Ace hardware online ordering anymore. They would not send me my gift cards numbers after they got my money. They said the card issuer would not honor my purchases. How convenient to steal money this way.

I use to prefer to shop at ACE because of their values and business polices. However, this store has tarnished years of this reputation with in two trips. not only will no longer do business at this store, but due to the lack of actions and oversight from ACE Corp. on the brand partners this will include all other stores. This store has Values, Respect, Integrity or regards to Disabled people and Veterans. I am disabled and need an accommodation that was not unreasonable Deb the paint counter has been a main issue both times. The store manager Bob Hines allows his representatives to disrespect customers as well as continue to allow said rep to instigate issues further. This store and I am not sure about ACE as a whole has discriminatory policies in which most major retailers have been sued for and that police removed. (Not this Store) You are better off spending your money as a VET or Disabled person elsewhere. When I informed Bob Hines that I was disabled he said he did not care not to shop else where and not his store. I have not seen a business with such poor ethical standards or disregard for customers on this level in many years. How these two are still employed by Owner Julie Hurst I have no idea. KEEP UP THE GREAT WORK.!!!!!

Consider me one happy customer.
I am so happy with my local Ace in Bristol,Va. the guys there especially Matt and Nathan are always willing to help me. Really I haven’t met anyone working there that hasn’t been willing. It’s like stepping back in time when people appreciated their customers and you don’t feel like an inconvenience to them.
Thank you all for all you do. Thank you Ace for allowing your employees to be their best for your customers.

I bought Yale keypad for Yale door lock. When I received the order, I noticed following:

1) Another tape was put on top of original package seal.
2) On removing the tape I found that the original seal was cut.
3) AAA batteries were found installed in the device.
4) The package inside had also signs of mishandling as part of package padding was torn.

I called them and send them an email regarding the issue and requested them to replace the product with a brand new product.

They replied that this is how it comes from company!!

They think people are stupid. This specific product never comes with batteries (can be checked on product website). Even if a product comes with AA / AAA batteries they never ship it installed in product since obviously it will leak and damage the product.

I only ordered two times in lifetime from this store and both ended up with similar issue.

NEVER buy online from this store. They will send you used / damaged products and will tell you all lies to reject any kind of replacement!

Ace Hardware is really a 2.5 star business but they are so many leaps and bounds above Home Depot that we just left 4 stars. Just the fact that we were in and out in 30 minutes and they didn’t give us a lecture on not being able to use ApplePay made our day. The bar has been set so low in 2023 that just accepting every form of payment will get a hardware store and decent review.

I bought a toilet from Ace Hardware i wish the sales consultant understood English better. The product Kris Kloset duduk mono block putih does not flush toilet tissue, i asked the lady she assured me it does i then got it installed and you guessed it didnt flush toilet paper. I always shop ace hardware and i even told the lady that this has been my worst experience with this company

Yes, ACE tends to be a bit pricy for some, but you must understand you are paying for great service. The people at ACE go above and beyond HD and LOWES and know their business whereas Lowes and HD hire just about any luke warm body off the street. Everytime I got to an ACE I get what I need 97% of the time, and their people are helpful....PS...they don't outsource their cashiers to robots.I'm writing this exposé on Acebecause they are a fabulous store

Last April I bought a B-Hyve sprinkler controller made by Orbit from the Ace Hardware store in Littleton, CO for $100. 2 months later it stopped working. I spent 4 days trying to contact Orbit to get a replacement. No one answered the phone. They do not have an email address. The live technical support is no longer available. Chat requests went unanswered. I finally gave up and took the controller back to the Ace Hardware store and requested a replacement or refund. They refused since the time limit (30 days) had expired. After 5 minutes of trying to explain my problem to the store manager, I gave up and went to Home Depot to buy another one, something I should have done in the first place. Obviously, I will never go back to another Ace Hardware store.

I went in the Ace Hardware in Oro Valley AZ today and was shocked at the way the people working there acted, from the guy who I had to ask to help me, to the checkout woman. I've been in that store several times in the past and the staff was always friendly and helpful, but today that was far from the case. The woman at the checkout looked at me like she hated me after I said hello, and she didn't bother to respond. She coldly asked if I was a member, and even rude in the way she acted toward me in spite of my friendliness, yet the young guy before me and the one after me were treated with friendliness and respect. I can only think it was because I'm 73, but doing something like that just because she doesn't like older white men is inexcusable. I will NEVER do business with Ace Hardware again. I can see now why they're shutting down stores. The irony of it is I could have bought the same item cheaper on eBay.

Fell at an Ace Hardware in leesburg fl in Feb of 2023 and they have said they were paying bills but here it is 6/20/23 and not one bill has been paid. Their insurance adjuster keeps stalling and is very hard to work with … will not provide me a copy of fall video unless I sue. Causing undue hardship on my elderly husband and myself. My providers want their money. The insurance adjuster admits she had only called my hospital provider 2 times since February and the wait times were too long. I have pictures of uneven sidewalk/parking lot. Hole. I flew into a pallet with dirt bags which was too close to parking lot. This is an awful way to treat the elderly!

The Owatonna branch current manager is absolutely amazing. Don't let that one go.

On 5/22/23 I purchased a GE Universal remote to control my Vizio TV it would not set up or work the TV, today I went to return the remote for credit and was told I could not return it because I had opened the package. I told the clerk if I did not open it, I would never know if it would work or not. I was rather shocked to see that an Ace Hardware store would not credit me for the remote that I purchased that would not do what I bought it to do. He also told me I did not read the directions correctly; I told him the directions were inside the package I had to open it to get them. I told the man that I would never buy anything else from that store. He went on to tell me he could not resale it because it had been opened, he said he would lose money and must just throw it away, I told him that was what I was going to have to do. He said if I went to Best Buy and bought something and opened it, they would not take it back. I went on to tell him this was America and most retailers will allow you to return merchandise for a refund. That is just common-sense customer service. At the end of our disagreement regarding the return he told to get out of his store, The price with tax was $9.23 it is a sad day when a store owner would pretty much run a customer off and loose future business over $9.23. The guy was abrasive and confrontational. Store info: Elistway Ace Hardware Jacksonville, FL 32221

With dinner on the grill I ran out of propane. My back up tank wouldn’t work so two minutes before closing I slid into Westport Mass Ace. They were pulling in their signs and finishing a last customer when I appeared. No problem.

There seems to be many bad reviews here but I have to say that I love my neighborhood Ace Hardware store in Macomb Twp., Michigan. I have had extremely good help every time I go there! Like I am royalty or something! It really is amazing, and they really know their stuff. Guess I just won’t use their website. But if people would get off their butts and actually go to the stores to shop, we wouldn’t have so many stores closing or having a lack of good employees.

I stopped going to Ace hardware two years because of employees at local store wear their opinion in the open . I broke my rule and visited the local Ace only to find nothing has changed.. Wow