Access Training Reviews 

4,805
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for their extensive knowledge, patience, and engaging teaching methods during practical training sessions. People also appreciate the helpful career support, professional CV assistance, and clear guidance provided throughout their learning journey. However, some people mentioned frustration with communication delays, experiencing slow email replies and difficulties reaching staff for support. A few reviewers also noted challenges regarding scheduling course dates and having to travel long distances to find available centre slots. These individuals felt that administrative processes could be significantly improved to match the high quality of teaching.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that instructors are extremely knowledgeable,... See more

User experience

Users describe positive interactions with user_experience, highlighting great learning experiences and... See more

Service

Clients share positive opinions on service, highlighting knowledgeable and friendly instructors who deliver... See more

Customer service

People report positive experiences with customer_service, noting that staff members are friendly, prompt, and... See more

Location

Customers had ambiguous experiences with location, noting both the convenience of having numerous centers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian and Rob, on the basic electrical course, have been brilliant, so knowledgeable, as Richard Feynman said, if you can’t explain something in simple terms,you don’t really understand the subject.... See more

Company replied

Rated 5 out of 5 stars

Rob teaches basic electrics chalk and talk, no slides, straight out of his head, which tells you plenty after 15 years on the tools. Day one he taught potential difference with two spray can lids... See more

Company replied

Rated 5 out of 5 stars

Had the privilege of meeting Craig Wiltshire via my NVQ course…. He conducts himself in the most professional manner and goes above and beyond with top class learning techniques and how to navigate th... See more

Company replied

Rated 5 out of 5 stars

Cherise , is very nice and helpful with all queries answered and sorted out in a timely manner . And if you have a problem or need to talk about anything will contact you straight away either by calli... See more

Company replied


Company details

  1. Adult Education School
  2. After School Program
  3. Career and Education Provider
  4. Education Center
  5. Trade School
  6. Training Centre

Written by the company

We are 100% focused on providing the highest quality of training and dedicate ourselves to providing career specific training courses that deliver industry recognised qualifications. However, we go the extra mile. We have developed a 3 Year Training & Employment Support Guarantee unique to the Industry that means you can fully focus on your new career safe in the knowledge that we are there to hold your hand every step of the way.

Written by the company

Our trade courses are designed to give you the skills you need to succeed.
Whether you want a new career, expand your services or need to renew your certificates we are here to help you get there. We encourage and inspire our learners to achieve their goals helping them to get where they want to be.

3 Year Training & Employment Support Guarantee

Unlimited live online tutoring & resources, intensive practical training, plus a dedicated Career Support Officer. All guaranteed.

Unlimited live online tutoring & resources, intensive practical training, plus a dedicated Career Support Officer. All guaranteed.
From day 1 we will provide you with access to our bespoke, online learning portal giving you limitless learning for up to 3 years from the comfort of your own home - repeat and use any part as many times as you like. This includes live tuition, tutor Q&As, lessons, tests, and much more; all available both before and during the practical tuition part of your course - hands-on, fast-track training. You will also get a dedicated Career Support Officer who can give expert guidance and advice. Build your CV with us and find out about the potential job/placement opportunities with our network of Corporate Partners.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(4,805)

802 reviews in the last 12 months

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Rated 5 out of 5 stars

I done my 1 and 2 practical training in…

I done my 1 and 2 practical training in Edenbridge with Stuart and i have no knowledge about pipe bending and soldering but stuart are very brilliant and professional tutor if you not understand one time he will go over it again as many time as you need and i am doing pipe bending and soldering very good now these guy have incredible skills and knowledge

12 July 2026
Unprompted review
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Reply from Access Training

Great to hear how much Stuart helped you out during your weeks 1 and 2 practicals. He really has got incredible skills and knowledge, so we'll make sure he gets your shout-out.

Thanks for training with us at the Edenbridge centre!

Rated 5 out of 5 stars

Just finished my 2 days of weekend…

Just finished my 2 days of weekend training, I’ve learnt soldering, pipe bending etc and stuart taught me really well, initially I was questioning myself that can I do it or not but stuart mustard up my courage and said you can do it just practice and practice. On my last day of learning basic plumbing which was today stuart gave me a thumbs up and said you are getting really better in soldering which felt really good. Thank you stuart.

12 July 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback.

Learning soldering and pipe bending in just a couple of days is a lot to take in, so it’s great to hear how much Stuart helped you find your confidence. We'll make sure he gets your massive thank you.

Thanks for training with us over the weekend!

Rated 5 out of 5 stars

Leicester Level 2 Practical Training

Just finished the practical training at Leicester with Drew and it had been a great experience. He really grew my confidence with understanding the whole inspection and testing which I was finding really hard to get my head around during the theory training. Very calm and easy going guy and very helpful. Massive thanks Drew 👍🏻

12 July 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave us a review.

Drew is an absolute credit to the Leicester team, and it’s fantastic to know his helpful style made the testing and inspection side of things so much clearer for you.

Keep up the great work and best of luck out there!

Rated 5 out of 5 stars

Mark Woodford - Southampton Centre

Just finished my practical training for my Level 3 inspection and testing course. Mark Woodford at the Southampton centre is an excellent instructor with in-depth knowledge of the electrical field. Under his tutelage, I have been thoroughly prepared for my practical assessments and feel confident to tackle all things testing and inspection. He explains complex concepts succinctly and goes deep on the theory. Five stars

10 July 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave a review.

Going into Level 3 testing can be daunting, so having an instructor like Mark who can make the complex stuff click is massive. Glad you feel ready to tackle the assessments head-on.

Good luck with everything moving forward!

Rated 5 out of 5 stars

I called to ask about webinar times and…

I called to ask about webinar times and to talk about managing them around my work. Sarka was extremely helpful and made it so that I can watch the recorded webinars on the weekends. Lovely to speak to and very clear with instruction

9 July 2026
Unprompted review
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Reply from Access Training

Nice one, thanks for the feedback.

It's brilliant to hear that Sarka looked after you well and got a plan in place that fits around your job. We always try to be as flexible as possible to help you get through the course.

Thanks for training with us!

Rated 5 out of 5 stars

Loads of help grate trainer helped…

Loads of help grate trainer helped booked my 3rd week of training can't complaine would recommend

9 July 2026
Unprompted review
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Reply from Access Training

Cheers for the review!

Glad to hear you got loads of help and had a great experience with your trainer. Nice one on getting your 3rd week booked in too—we’ll see you back at the centre soon!

Thanks for the recommendation.

Rated 5 out of 5 stars

Had the privilege of meeting Craig…

Had the privilege of meeting Craig Wiltshire via my NVQ course…. He conducts himself in the most professional manner and goes above and beyond with top class learning techniques and how to navigate the course. His knowledge is second to none. Whilst entering my professional discussions and observations video call, I was so nervous…… he calmed me down with a reassuring chat and made the situation so much better. He is a credit/asset to the training provider service . Massive shout out to Craig Wiltshire and thanks a million

9 July 2026
Unprompted review
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Reply from Access Training

Hi Chris

Thank you so much for this incredible feedback!

We are absolutely thrilled to hear how much Craig supported you through your NVQ journey. Going above and beyond while keeping our learners calm and confident is exactly what we strive for. Craig truly is a massive asset to our team, and we’ll make sure he sees your kind words

Congratulations on conquering your professional discussion and observations—wishing you all the best in your career!

Access Training UK

Rated 4 out of 5 stars

The feedback has been exceptional from…

The feedback has been exceptional from Niamh

9 July 2026
Unprompted review
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Reply from Access Training

That is fantastic news! It's always a huge win when the feedback is not just good, but exceptional—especially coming from Niamh who is an absolute legend!

Thanks so much for sharing!

Rated 5 out of 5 stars

Review for Simon Rose 💪🏼Electrical…

Review for Simon Rose 💪🏼Electrical Assessor at Edenbridge.

I completed my electrical assessment with Simon Rose at Edenbridge and honestly, I couldn't have asked for a better experience.
Simon is very strict in nature especially with the assessment but very friendly and kind person which makes my assessment week very calm and enjoyable. Thank you simon for keeping me on track and never rushed me, give me plenty of time to answer and do task as necessary.
I had a fantastic week and would highly recommend him to anyon. A solid 10/10 assessor. Thanks, Simon!🤝

8 July 2026
Unprompted review
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Reply from Access Training

What an incredible review! Thank you so much Saroj

We completely agree—Simon is a brilliant assessor. Striking that perfect balance between keeping things strictly professional and keeping the student calm and confident is an art form, and we're so glad he made your week at Edenbridge enjoyable

Getting a solid 10/10 rating means the world to us. Massive congratulations on getting through the assessment week, and thank you for highly recommending Simon to others looking to get qualified

Rated 5 out of 5 stars

I want to thank Brett Murphy the tutor…

I want to thank Brett Murphy the tutor for being very professional polite positive all the answering any questions without hesitation and always with a smile on his face it really helps to learn new skills with teachers like that

8 July 2026
Unprompted review
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Reply from Access Training

Thank you so much for taking the time to share this lovely review! We are absolutely thrilled to hear about your experience

Brett is indeed a fantastic asset to our team, and we couldn't agree more, his positive energy and patience make a massive difference in the learning environment. We will be sure to pass your kind words along to him personally, it will make his day!

Best of luck with the rest of your course

Access Training UK

Rated 5 out of 5 stars

Access Training Cardiff assessor

I enrolled with Access Training on the professional electrician course back in March 2026 and have since completed my core electrics qualification involving approx. 85 hours of online Webinars, 2 weeks of practical training in Welwyn Garden City, ending with practical assessments in Cardiff with the onsite assessor there, Leighton. Special mention goes out to Leighton in Cardiff! He came across as a firm but fair assessor and I believe it’s individuals like Leighton that make an organisation stand out! 10 out of 10 for assisting students get the best chance of passing their practical assessments without spoon feeding while remaining professional throughout the 4 days I was there! Thank you for helping us be the best we can be Leighton, keep up the excellent work ethic and I wish you a long and prosperous future with Access Training - you’re an asset to the organisation, well done!

30 June 2026
Unprompted review
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Reply from Access Training

Thank you for the brilliant 5 star review! Congratulations on passing your core electrics qualification

We are so proud of the work Leighton does in Cardiff, and your description of him as a "firm but fair" assessor who helps students be the best they can be is spot on. We'll be sure to share this well deserved shoutout with him

Best of luck with your future in the electrical trade and thanks for choosing us!

Rated 5 out of 5 stars

If I could give 10 stars I would

If I could give 10 stars I would, all I can say is WOW! Craig Wiltshire has been amazing from start to finish! I cannot put into words how greatly appreciated the help and support received from this man has been, thank you very much Craig , we will be recommending you to everyone :)

7 July 2026
Unprompted review
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Reply from Access Training

Hi Lauren

Wow, what an incredible review! Thank you so much for the 10 star energy!

We are absolutely thrilled to hear how much you appreciated Craig's support from start to finish. He always goes above and beyond for our students, and hearing that he made such a massive impact means the world to us. We will be sure to pass this wonderful shoutout along to Craig

Thank you so much for your support and for offering to recommend us to others

Wishing you all the best

Access Training UK

Rated 1 out of 5 stars

HELP! Has anyone successfully got a refund from Access Training?

HELP! Has anyone actually managed to get a refund from this company?

I cancelled my course in writing over a week ago, well within my legal 14-day cooling-off period. Since then, I’ve been completely ghosted on email. They have called me three times, but to ask why I am leaving—it feels like the sales team is just worried about losing their commission. Despite the calls, they still flat-out refuse to send a simple email confirming the refund is actually processed.

It feels like this company cherry-picks what they choose to respond to. When they want to make a sale, they are all over you. But when it’s something they aren't interested in—like a refund—communication completely stops. This gives you zero confidence in how they would handle future TBC dates, practical bookings, or portfolio placements down the line once they already have your money.

Do yourself a favour and read the 1-star reviews on here. Take them seriously, because I am now experiencing the same lack of post-purchase support they warn you about.

Before you give them a single penny, try calling their student hotline as a test. You're lucky if you get through in 20 minutes, and the wait times alone will probably make you rethink signing up.

Because of their silence, I now have to spend my own extra time researching and learning how to escalate this to the authority parties just to get my money back. Approach with caution.

30 June 2026
Unprompted review
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Reply from Access Training

Hi Chun

Thank you for your feedback. We are very sorry for the delay in processing your course cancellation within the 14 day cooling-off period

Please be assured that this is a mandatory cancellation window for all students who change their mind, and your request will be honoured. We are following up with our customer services team today to investigate the cause of this delay and to ensure your cancellation is actioned with immediate effect

Kind Regards

Access Training UK

Rated 4 out of 5 stars

Where I did my practical assessments…

Where I did my practical assessments and access edenbridge was excellent,
Simon Rose the instructor was fantastic, providing guidance and support and went above and beyond to facilitate learning and development. Distribution boards were well maintained, overall a really good training facility run by a nice man.

7 July 2026
Unprompted review
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Reply from Access Training

Hi Sean

Thank you so much for taking the time to share your review. We are delighted to hear your feedback on Simon and will be sure to pass this on

Good luck with the rest of your course

Access Training UK

Rated 5 out of 5 stars

Did my exams at Hackney academy

Did my exams at Hackney academy. Very modern with excellent facilities. Special thanks to Yaya for making the whole process streamlined and very professional, would definitely recommend
Rob P

29 June 2026
Unprompted review
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Reply from Access Training

Hi Lynn

This is brilliant to hear! Thank you for choosing our Hackney site for your exams

We're proud of our modern facilities, but it’s team members like Yaya who truly make the experience stand out by keeping things seamless and stress free for our students. We'll make sure we pass on your feedback to Yaya

Good luck with the rest of your course

Access Training UK

Rated 5 out of 5 stars

core electrician training

I recently completed the electrical training webinars and successfully passed the Core Electrics exams. I just wanted to say thank you to the team, and especially to David Ellis, for delivering such an excellent course.

The webinars were well structured, engaging, and easy to follow, with plenty of practical knowledge that made the topics much easier to understand. David is a fantastic coach and trainer—his teaching style is clear, patient, and encouraging, and he was always willing to answer questions and ensure everyone understood the material.

The course gave me the knowledge and confidence I needed to pass the exams, and I would highly recommend it to anyone looking to build their electrical knowledge or prepare for the Core Electrics qualification.

Thank you again to David and the whole team for such a positive learning experience.

16 February 2026
Unprompted review
Access Training logo

Reply from Access Training

Hi Matt

Thank you for the brilliant 5 star review, and a massive congratulations on passing your Core Electrics exams!

We are so glad David provided such a positive, clear and supportive learning experience for you throughout the webinars. He will be thrilled to hear that his coaching helped give you the confidence to succeed

Thank you for recommending us and best of luck with your next steps!

Access Training UK

Rated 5 out of 5 stars

Lovely lady

Lovely lady, very helpful onto telling me what to do into looking forwards - Sarka

6 July 2026
Unprompted review
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Reply from Access Training

This is wonderful to hear! Thank you for the great feedback

Sarka always goes above and beyond to make sure our students feel confident about their future steps, so it's fantastic to hear she hit the mark for you

Thank you for choosing us and we wish you all the best!

Access Training UK

Rated 5 out of 5 stars

I started my gas training part 1 at…

I started my gas training part 1 at Cardiff centre on 29/06/2026 with Pete for 5 days. I went to the training with a blank sheet. I knew nothing about hands on plumbing and electrical wiring. I finished the gas training part 1 with acquiring skills on plumbing and basic electrical wiring. Thank you Pete for a spectacular job done, your good human relations and readiness to assist at all times. You made the training interesting and simple to understand.

6 July 2026
Unprompted review
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Reply from Access Training

Thank you so much for sharing your experience! Going from a completely "blank sheet" to gaining practical plumbing and electrical wiring skills in just 5 days is a massive achievement, you should be incredibly proud of yourself!

Pete is a fantastic instructor and we are thrilled to hear how his supportive approach and excellent human relations made complex topics feel simple and interesting to learn

Thank you for choosing us for your gas training, and we wish you the absolute best of luck as you move on to the next stage of your journey!

Access Training UK

Rated 5 out of 5 stars

Inspection and Testing Edenbridge

I spent a week at Edenbridge recently doing my inspections and testing training with a accessor called Simon Rose. I found him to be very professional and helpful

22 June 2026
Unprompted review
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Reply from Access Training

Hi Tim

That’s fantastic to hear! It sounds like you had a really positive experience. Going through inspection and testing training can be incredibly daunting, so having a professional and helpful assessor like Simon makes a world of difference

Good luck with the rest of your course

Access Training UK

Rated 5 out of 5 stars

electrical practical training in edenbridge

I went to two weeks core electrical practical training in edenbridge training centre. I had an excellent learning experience there. Our tutor was simon rose and his teaching approach was impressive. He was patient, approachable, and always took the time to answer any questions. He broke down each concept step by step and his ability to explain technical concepts clearly, made me easy to understand. It was a valuable and rewarding experience, thanks to access training.

22 June 2026
Unprompted review
Access Training logo

Reply from Access Training

Thanks for the review!

Spending two weeks on core electrics is intense, but glad to hear you had an excellent experience down at Edenbridge. Simon Rose is a top-tier tutor—his patient approach and ability to break down technical concepts step by step makes all the difference when you're absorbing that much information.

Thanks for training with us, and all the best moving forward!

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