This is the second time I have used Access Self Storage Stevenage The store is conveniently located with the prices good and staff both professional and polite at all times. Fully recommend them.
Company replied
Location
Switch locationGunnels Wood Road, SG1 2GR Stevenage, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service is great. Employees are helpful and polite and always smiling. I had a good offer, grateful. However, opening times aren't at par with nearby competition. Only bigger units are offer... See more
Company replied
“I rented a unit at Access Storage -Stevenage,and the whole process was smooth. The manager walked me through the contract, and they offered a good promotion for the first month. The facility is clean... See more
Company replied
The staff at Access Stevenage are absolutely lovely. Unfortunately the company has decided that this location should close at 6pm on week days, 5pm on Saturdays and 4 pm in Saturdays. 6pm is too early... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Gunnels Wood Road, SG1 2GR, Stevenage, England, United Kingdom
4.5
Excellent
22 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a helpful and friendly experience…
Such a helpful and friendly experience from opening storage from the Stevenage branch! Highly recommended!
8 April 2026
Reply from Access Self Storage - Stevenage
Hi Tim,
Thank you so much for your 5-star review of our Stevenage storage facility! It's great to hear that you had a helpful and friendly storage experience with us - just as we always aim to give our customers.
We greatly appreciate your recommendation and we are looking forward to assisting your future storage needs.
Best,
Access Self Storage
This is the second time I have used…
This is the second time I have used Access Self Storage Stevenage The store is conveniently located with the prices good and staff both professional and polite at all times. Fully recommend them.
2 April 2026
Reply from Access Self Storage - Stevenage
Thank you for your continued trust and support, Mr. Harrison.
We are delighted to hear that your second experience with our Stevenage store has been just as positive as the first. It is great to know that you found the location convenient, the pricing competitive, and the team consistently professional and polite.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need storage in the future.
So easy
So easy - in paid and goods in storage! Nice lady on the desk at Stevenage, very helpful. Reasonable and got us out of a hole!
24 March 2026
Reply from Access Self Storage - Stevenage
Thank you for your wonderful feedback, Sheila.
We are delighted to hear that your experience at our Stevenage store was so easy and efficient. It is fantastic to know that our team was able to help you quickly and provide the support you needed at the right time. We will be sure to pass on your kind words to the helpful lady at the desk.
We truly appreciate you taking the time to share your experience and are pleased we could assist when you needed it most.
Access Self Storage Stevenage
The staff at Access Stevenage are absolutely lovely. Unfortunately the company has decided that this location should close at 6pm on week days, 5pm on Saturdays and 4 pm in Saturdays. 6pm is too early during the week. When we rented a unit previously first in 2018-2020 and then 2022 to 2023 there was late opening. We did a move from Norwich on 19th March. The removal company packed up the Luton van by 2.45pm and we all arrived at Access Stevenage at 5.10pm. There was no way everything could be unpacked by 6pm. I did not have the required ID on me to arrange late access but the very kind (female) staff member stayed on late and we finished by 6.20pm. Whilst we were unpacking two other Luton vans arrived between 5.15pm and 6 pm and everyone was unhappy about the closing times. I wouLd suggest Access at least open until 7pm as it seems lots of people do try to get there after 5pm. It also made the move very stressful as the Norwich company would have been completely stuck had the Access staff member not kindly stayed open a bit longer for us. So 10/10 for the staff, but 5/10 for the company's opening hours
19 March 2026
Reply from Access Self Storage - Stevenage
Thank you for your detailed feedback.
We are delighted to hear such kind words about the team at Access Stevenage. It is wonderful to know that our colleague went the extra mile to support you on what was clearly a long and demanding moving day. Your appreciation will certainly be shared with her and the rest of the team.
We understand that coordinating a long distance move can be challenging, and we are pleased the team were able to assist you when it mattered most. Thank you for taking the time to share your experience and for recognising the efforts of our staff.
Reply from Access Self Storage - Stevenage
Hi Dave,
Thank you for your feedback.
We are pleased to hear that you found the staff helpful and the site easy to access, as well as clean and well maintained.
We appreciate you taking the time to share your experience.
Access Self Storage
Everything was made easy for me.The…
Everything was made easy for me.The help I have received from the front desk has been second to none.thankyou Especially to the young lady on the front desk..Laura..who is always cheerful and ready to help or inform.Great people skills shown by all.David Butler
27 December 2025
Reply from Access Self Storage - Stevenage
Hi Dave,
Thank you very much for taking the time to share your experience, David.
We are so pleased to hear that everything was made easy for you and that the support from our front desk team stood out. Laura will be delighted to receive your special mention, her cheerful attitude and willingness to help are qualities we truly value.
It is also great to know that the whole team’s people skills made a positive impression. Your kind words mean a lot to us, and we look forward to helping you again in the future.
Access Self Storage
Reply from Access Self Storage - Stevenage
Hi Ell,
Thank you for your lovely feedback! We’re delighted to hear you found our staff helpful and the storage units clean and well maintained.
Access Self Storage
Access Self Storage Stevenage
Every part of the process was absolutely seamless. I can’t thank everyone there enough. They are all incredibly helpful, professional and so friendly. Will 100% be using them again when I need storage! Thanks
20 November 2025
Reply from Access Self Storage - Stevenage
Hi Laszlo,
Thank you so much for your lovely feedback! We’re delighted to hear that everything went so smoothly and that the Stevenage team made such a positive impression. We’ll be sure to share your kind words with them.
Access Self Storage
The space was easy to book on line
The space was easy to book on line, I was able to upload my id and proof of address and complete my booking simply and easy. On the day we stored our belongings the staff were friendly and helpful.
14 November 2025
Reply from Access Self Storage - Stevenage
Hi Richard,
Thank you for your great feedback! We’re delighted to hear that booking online was straightforward and that our team made the move-in process smooth and friendly. We really appreciate you choosing us.
Access Self Storage
Great staff
Great staff, Ian and Beta, very helpful and informative. Great all round experience.
4 November 2025
Reply from Access Self Storage - Stevenage
Hi Sean,
Thank you for your kind words. We’re delighted to hear Ian and Beta were so helpful and informative, making your experience a great one all round.
Access Self Storage
It was very quick and good price with a…
It was very quick and good price with a promotion.
The space is an excellent size too.
13 October 2025
Reply from Access Self Storage - Stevenage
Hi Sumayyah,
Thank you for your feedback! We’re so glad you found the process quick, the promotion good value, and the storage space just right for your needs. We really appreciate you choosing us!
Access Self Storage
Reply from Access Self Storage - Stevenage
Hi Christopher,
We’re glad you found the facility clean, spacious and straightforward to use. Thank you for your feedback.
Access Self Storage
Reply from Access Self Storage - Stevenage
Hi Sam,
Thank you for your kind words! We're so pleased you had a fantastic experience and found our team to be helpful and friendly.
Access Self Storage
Exceedingly helpful
Exceedingly helpful, patient & understanding. Provided very good advice & went out of their to assist me so that I rented a unit that is most suitable. Would hesitate to recommend them.
6 July 2025
Reply from Access Self Storage - Stevenage
Hi David,
Thank you for your kind words! We're so pleased to hear that our team was helpful, patient, and took the time to ensure you found the unit that best suited your needs. Providing clear advice and genuine support is exactly what we aim for. We truly appreciate your recommendation and look forward to assisting you again in the future!
Access Self Storage
Great but timings need reconsidering
Customer service is great. Employees are helpful and polite and always smiling. I had a good offer, grateful. However, opening times aren't at par with nearby competition. Only bigger units are offered "after hours" access. Competition is open 3 hours after 6 for all. Otherwise, all is good.
2 July 2025
Reply from Access Self Storage - Stevenage
Hi Nas,
Thank you for the kind feedback! We're glad to hear our team made your experience a positive one and that you found the offer valuable. We appreciate your comments on access hours—flexibility is important, and we’ll take your feedback on board as we continue to improve. Thanks again for choosing us!
Access Self Storage
Access Storage
“I rented a unit at Access Storage -Stevenage,and the whole process was smooth. The manager walked me through the contract, and they offered a good promotion for the first month. The facility is clean and feels secure (keypad entry, 24/7 cameras).. Highly recommend if you’re storing household items.”
29 May 2025
Reply from Access Self Storage - Stevenage
Hi Doni,
Thank you for the great feedback! We're so pleased to hear your experience at our Stevenage store was smooth and that you felt supported throughout the process. It’s wonderful to know the cleanliness, security, and promotional offer made a positive impression. We really appreciate the recommendation and hope to welcome you back whenever you need storage again!
Access Self Storage
Easy unloading
Really helpful office staff and loading to storage was easier with trolley
29 May 2025
Reply from Access Self Storage - Stevenage
Hi Bonnie,
Thank you for your kind words! We're glad to hear our office team was helpful and that the trolleys made your move into storage a bit easier. We’re always looking for ways to make the process as smooth and convenient as possible—hope to welcome you back again soon!
Access Self Storage
Never before have a dealt with a…
Never before have a dealt with a company like this. Their customer service is beyond expectations - was even made a cup of coffee while me and my son were there most of the day. I am so grateful for the support and understanding and am looking forward to using the storage facilities for the next few months. Thank you SO much - you have been amazing!
5 April 2024
Unprompted review
Reply from Access Self Storage - Stevenage
Hi Sarah,
Thank you for your 5-star review! We are delighted to hear your wonderful experience at our Stevenage storage facility. At Access Self Storage, we take the entire customer experience seriously and your review is proof of it! We look forward to assisting you soon at Stevenage!
Kind Regards,
Safia
Reply from Access Self Storage - Stevenage
Hi Rebekah, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
Very helpful team!
3 December 2022
Reply from Access Self Storage - Stevenage
Dear Mark, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.