The Team at Purley Way Access are all very friendly, courteous and quite efficient. The property is well maintained, clean and well lit. The secure parking area whilst loading/unloading is a bonus, so... See more
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Location
Switch locationWhitestone Way 13, CR0 4FR Croydon, England, GB
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The staff were helpful. Access is secure. The app could do with a better interface, Lucky to get a storage unit close to loading bay. Happy with the service
Company replied
The Purley Way Staff online, on the telephone and on site were very helpful, knowledgeable and swift. Explained everything and helped make moving my stuff into storage quick and painless.
Company replied
Both members of staff were so kind and helpful. Check in process was very smooth (most of the paperwork was done online ahead of time ). Great, secure facility
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Whitestone Way 13, CR0 4FR, Croydon, England, United Kingdom
4.1
Great
16 reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Great and very helpful staff
26 February 2026
Reply from Access Self Storage - Purley Way
Thank you, Marcia. We are delighted to hear the team were great and very helpful.
Helpful staff and Secure
The staff were helpful. Access is secure. The app could do with a better interface, Lucky to get a storage unit close to loading bay. Happy with the service
6 February 2026
Reply from Access Self Storage - Purley Way
Hi Shafique,
Thank you for your feedback.
We are pleased to hear that you found the staff helpful and the site secure, and that you were able to get a unit conveniently located near the loading bay. We also appreciate your comments about the app, as feedback like this helps us continue to improve. Thank you for choosing us, and we are glad to hear you are happy with the service.
Access Self Storage
Good reception,good communication,clean…
Good reception,good communication,clean and tidy place with friendly people 👌 Exellent experience 👍
31 January 2026
Reply from Access Self Storage - Purley Way
Hi Gloria,
Thank you for your great feedback.
We are really pleased to hear you had an excellent experience and that you found the reception welcoming, communication clear, and the site clean and tidy. The team will really appreciate your kind words.
Thanks again for choosing us!
Access Self Storage
Brilliant Self Storage Facility
The storage space was adequate for my needs, location is centralised and easy to access and the staff are very helpful and professional.
17 December 2025
Reply from Access Self Storage - Purley Way
Hi Jupeh,
Thank you for your kind words! We’re delighted to hear the storage space met your needs and that you found our location convenient and our team professional and helpful.
Access Self Storage
Reply from Access Self Storage - Purley Way
Hello!
Thank you for the kind words and the lovely recommendation. We’re glad to know our team was so helpful, we’ll be sure to pass on your feedback to them.
Access Self Storage
Access Self Storage - Purley Way
When I moved to this storage, I was really glad because of the journey which is very close to tram stop. However it turned out in a scam.
On first occasion, they tried to screw myself with the storage insurace. Tariq was very helpful. The unit is really cold (freezing during Winter) and there is very loud music in the building.
Then they gave me unit (7240) next to a storage unit which has been turned into a noisy workshop and which was open all the time. There was constant hammering and the guy who had the workshop would sit in this unit with his door open and was really loud. He would make loud phone calls all the time on loudspeaker which makes it difficult to concentrate even with noise cancelling headphones. Also he would leave his chairs outside storage making it difficult for myself to get to my storage unit.
I discussed my concerns several time but the situation continued the same. Many times I had to go to unit when I knew he would not be there.
It was really pricey and I asked them to give me a smaller unit but they have said for months that it was very difficult to get a 10square foot at their location. I also asked for another unit located somewhere else within the building but it was still expensive.
Another issue is their pin access changes all the time you visit the storage.
Now they put up their prices again. They wanted £111 a month for a 20 ft square storage.
Complete rip-off.
30 April 2025
Unprompted review
Reply from Access Self Storage - Purley Way
Hi Katie,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our team did look into your concerns at the time and spoke directly with you and another customer involved. Unfortunately, we were at full capacity for smaller units during your stay, and only larger units were available. We also had a waiting list for 10 & 25 sq. ft. units, which was explained at the time.
The store team did everything possible to support you and raised your concerns on your behalf. We appreciated your feedback, which was passed on to the customer in question and received positively. As well as a maintenance request to lower the volume in store. We’re sorry we couldn’t accommodate a relocation sooner and wish you all the best going forward.
Access Self Storage
5 Star Team and Storage
The Team at Purley Way Access are all very friendly, courteous and quite efficient. The property is well maintained, clean and well lit. The secure parking area whilst loading/unloading is a bonus, something that feels more secure than other sites. Interaction with the staff is quite often enjoyable, they are genuinely friendly, and engaging. I've had a few parcels delivered to the site recently, a service I wasn't aware of when I moved in, and the staff have taken them in for me. 5 stars al round, a 5 star team.
23 September 2025
Unprompted review
Reply from Access Self Storage - Purley Way
Hi Guy,
What a wonderful review — thank you so much! We’re delighted to hear that the team at Access Self Storage Purley Way have made your experience such a positive one. It’s great to know you’ve found the site clean, secure, and the staff so friendly and helpful. We’ll be sure to share your kind words with the team — they’ll be thrilled!
Access Self Storage
In the middle of a dispute where I’ve…
In the middle of a dispute where I’ve been credited the wrong amount. The amount of times they’ve mansplained it makes me seriously think they’re trying to just steal my money: if I could afford to move my belongings I would! I am owed £35.09 less £8.99. You have credited me for the difference in insurance, for which there was none since I pay £25 each month regardless and have just ignored the £35 I am owed and it has been broken down to me three times wrongly so they’re just trying to get away with theft.
3 October 2025
Unprompted review
Happy to recommend Purley Access self storage
It was a smooth process. I was given enough information to get started so on the move day - it was very straight forward. Price was good, very helpful and friendly staff and the unit is clean
2 October 2025
Reply from Access Self Storage - Purley Way
Hi Annie,
Thank you for your 5-star review and recommendation of our Purley store. We’re delighted to hear the move-in process was smooth and that our team provided all the information you needed. It’s great to know you found the price fair, the staff friendly, and the unit clean. We really appreciate your feedback and look forward to continuing to provide you with a stress-free storage experience.
Access Self Storage
The Purley Way staff online, one the phone and on site
The Purley Way Staff online, on the telephone and on site were very helpful, knowledgeable and swift. Explained everything and helped make moving my stuff into storage quick and painless.
27 September 2025
Reply from Access Self Storage - Purley Way
Hi Melanie,
We’re so pleased the Purley Way team made everything clear and straightforward for you, both online and in person. It’s great to hear they helped make your move quick and stress-free. Thank you for your kind words.
Access Self Storage
Great experience
Both members of staff were so kind and helpful. Check in process was very smooth (most of the paperwork was done online ahead of time ). Great, secure facility
13 September 2025
Reply from Access Self Storage - Purley Way
Hi Em,
We’re delighted to hear the team made such a kind and helpful impression and that the online process kept move-in smooth. It’s great to know you’re happy with the security and facilities.
Access Self Storage
A great staff team who were extremely…
A great staff team who were extremely helpful. Thank you all!
7 September 2025
Reply from Access Self Storage - Purley Way
Hello!
We’re so pleased to hear the team were so helpful. Thank you for your kind words.
Access Self Storage
Easy access
Easy access, very clean and plenty of trolleys and good size facility.
Could be a bit more parking for cars as vans sometimes take up lots of space when they unload. Overall, its quite pleasant and very quiet.
Pity its not open later to avoid traffic.
27 August 2025
Reply from Access Self Storage - Purley Way
Hi Patricia,
Thank you for your detailed feedback. We’re glad you’ve found the facility clean, spacious and easy to use with plenty of trolleys available. We appreciate your comments on parking and opening hours and will keep these in mind as we look to improve. It’s great to know you find the environment pleasant and quiet overall.
Access Self Storage
Robert was most helpful and…
Robert was most helpful and informative, a smooth experience all round.
16 July 2025
Reply from Access Self Storage - Purley Way
Hi Alistair,
Thank you for your kind words! We're so pleased to hear Robert was helpful and informative, and that your experience was smooth from start to finish. We’ll be sure to pass on your feedback—he’ll be delighted to hear it!
Access Self Storage
Very happy with Access Purley way
Very happy with Access Purley way.
The staff are very helpful and my goods felt fully secure no
1 December 2022
Unprompted review
Reply from Access Self Storage - Purley Way
Dear Tracey, thank you for your 5-star rating, if you need any further assistance please mail customerservices@accessstorage.com.
Efficient to quote and set-up
Efficient to quote and set-up, friendly helpful service, would recommend
16 November 2022
Reply from Access Self Storage - Purley Way
Dear Nick, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
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