I've had a good experience so far using Access Self Storage Neasden. Renting a storage uniwas a smooth process. The place feels professional with helpful, friendly staff. Clean and tidy, good security... See more
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Location
Switch locationDudden Hill Lane 109C, NW10 1BJ London, England, GB
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i didn't catch the name of the guy at reception that was helping me out but he's super helpful and nice and everyone else seems so too :)
Company replied
Very quick process, very polite and helpful staff. The storage unit was much larger than I expected for the price advertised.
Company replied
I must commend Abdi and co for their warm welcome. Very willing to help and they are the reason I keep coming back to Access Neasden.
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Dudden Hill Lane 109C, NW10 1BJ, London, England, United Kingdom
4.3
Excellent
13 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Access Self Storage - Neasden
Thank you, Master Jedi, for your kind words.
We are delighted to hear that you found our service good, friendly, and efficient. It sounds like the force was strong with our team that day.
Your recommendation means a great deal to us. Should you ever need storage for lightsabers or galactic essentials, we will be ready to assist.
i didn't catch the name of the guy at…i didn't catch the name of the guy at reception that was helping me out but he's super helpful and nice and everyone else seems so too :)
i didn't catch the name of the guy at reception that was helping me out but he's super helpful and nice and everyone else seems so too :)
13 March 2026
Reply from Access Self Storage - Neasden
Thank you for your lovely feedback, Diana.
We are so pleased to hear that the team member who helped you made such a positive impression, even if you did not catch his name. It is also great to know that everyone else seemed just as helpful and friendly.
We truly appreciate you taking the time to share your experience.
Reply from Access Self Storage - Neasden
Hi David,
Thank you for your feedback.
We are glad to hear that you found our staff very helpful. Your kind words are truly appreciated.
We look forward to welcoming you again whenever you need us.
Access Self Storage
I must commend Abdi and co for their…
I must commend Abdi and co for their warm welcome. Very willing to help and they are the reason I keep coming back to Access Neasden.
17 September 2025
Reply from Access Self Storage - Neasden
Hi Chioma,
Thank you so much for your kind words and for recognising Abdi and the team! We’re delighted to hear that their warm welcome and willingness to help keep you coming back to Access Self Storage Neasden. We’ll be sure to share your feedback with them—it will mean a lot.
Access Self Storage
Would recommend
I've had a good experience so far using Access Self Storage Neasden. Renting a storage uniwas a smooth process. The place feels professional with helpful, friendly staff. Clean and tidy, good security systems, trolleys available and you can buy boxes/bubble wrap on site.
22 September 2025
Reply from Access Self Storage - Neasden
Hi!
What amazing feedback! We’re so happy to hear your experience at our Neasden store has been smooth from the start. It’s fantastic to know you’ve found the team friendly, the facilities clean and secure, and all the little extras like trolleys and packing supplies on hand to make things easier. Thanks so much for choosing us!
Access Self Storage
Very quick process
Very quick process, very polite and helpful staff. The storage unit was much larger than I expected for the price advertised.
13 September 2025
Reply from Access Self Storage - Neasden
Hi Christopher,
We’re delighted the team made things efficient and welcoming, and that the unit provided great value for the space you received. Thank you for sharing your experience.
Access Self Storage
Overall a superb experience moved in…
Overall a superb experience moved in with no issues whatsoever and the staff were very helpful and friendly
2 August 2025
Reply from Access Self Storage - Neasden
Hi Christopher,
Thank you for sharing your experience! We’re delighted to hear your move-in went smoothly and that our team could make it helpful and friendly.
Access Self Storage
Reply from Access Self Storage - Neasden
Hi Theresa,
Thank you for your feedback! We’re so pleased to hear our team was helpful. We're always here to make your storage experience as smooth as possible!
Access Self Storage
Reply from Access Self Storage - Neasden
Hi Dayna,
Thank you! We’re so glad you had a great experience. We're always here if you need anything!
Access Self Storage
The guys on the front desk at Neasden…
The guys on the front desk at Neasden could not be more cheerful, friendly and helpful. Recommended
15 January 2025
Reply from Access Self Storage - Neasden
Hi Richard,
Thank you for the lovely review! We’re so glad to hear the front desk team at Neasden made such a positive impression. Cheerful, friendly, and helpful is exactly what we aim for—thanks for the recommendation!
Access Self Storage
staff are vey helpful
21 July 2023
Reply from Access Self Storage - Neasden
Hi Abdelllatif, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Very good communication
Very good communication, flexibility, and a very good customer service. I really recommend this company.
17 July 2023
Reply from Access Self Storage - Neasden
Dear Flavia, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Being honest
Being honest, the room where I kept my staff for nearly a month was a living space for the rats and mice. They ruined my staff, droppings everywhere. I had some important documents in there and some of them have been absolutely destroyed.
My clothes have been a sleeping space for the mice. Some of the art work canvase been scratched.
Neasden self storage don't deserve any star but i had no choice.
Very poor in terms of pests.
And the thing it really pissed me off that the people working there they know about it.
2 February 2023
Reply from Access Self Storage - Neasden
Dear Elena, Thank you for your feedback. We are sorry to hear that you have not been happy with the service provided. All of our customers are valuable to us, and we are disappointed that we have not met your expectations on this occasion. If you would like to discuss this further, please get in touch with the Customer Service Team on customerservices@accessstorage.com.
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