Really slick onboarding process and friendly team at Access Self Storage Willow Walk. Always really helpful and great support for my business.
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Location
Switch locationWillow Walk 61, Tower Bridge, SE1 5SL London, England, GB
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Fantastic place to store our stuff. We were from Scotland and needed our stuff stored at very short notice. James was fantastic and told us all about the different options. I would highly reccomend it... See more
Company replied
Competitive pricing, location, security of premises, hours of access, excellent service responsive on-the-ball helpful staff on the phone and in person (thank you Mgr. John), storage space clean and a... See more
Company replied
Erika at the Bermondsey branch made the process quick and easy. Would recommend Access to anyone thinking of using a storage facility.
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Willow Walk 61, Tower Bridge, SE1 5SL, London, England, United Kingdom
3.8
Great
10 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Incompetent staff and ridiculous and…
Incompetent staff and ridiculous and absent management. Bordering on illegal practices around randomly moving your stuff without authorization. Can’t make payments on their app and need to call them. When I call them they won’t pick up.
Have been asking repeatedly for recordings of when my stuff was accessed and if it was safely moved and nothing has happened since January. Useless bunch of crooks.
Wanted to access the property urgently and am told they are “closed” throughout the Easter break. Do they understand what self serve storage means?
Editing following the response received. I acknowledged that I received ONE email about the **planned** move (no dates and no precise confirmations). And then nothing. There were no phone calls nor emails and my belongings were moved without my authorization. I am STILL waiting on the video footage as I accessed my locker today to move all of my contents to a more professionally managed facility. Your incompetent management broke my lock and replaced it with a combination lock with the combination = my unit number. I don’t expect too much from Access at this point but this should make sense to even you guys how unsecure that is. I’ve terminated the contract now but please provide the video footage you have apparently requested and which I have been repeatedly asking for.
If you take the “allegations” seriously please provide me with a proof of who handled my belongings and when. I’ve dealt with many shoddy service providers in the U.K. but yours is easily the worst. I had to terminate the contract because the “new” facility is filthier than a tip.
Apart from this frankly meaningless response below I have yet to receive an apology or any refunds on this hassle I’ve been put through.
1 January 2026
Unprompted review
Reply from Access Self Storage - Bermondsey
Thank you for your feedback.
We are sorry to read how strongly you feel about the situation and appreciate the opportunity to clarify.
Following the closure of the Bermondsey site, and after several attempts to contact you without response, your unit was relocated to our Acre Lane store as part of a managed decant process. You later confirmed that you had received the original communication. The relocation was carried out to ensure the continued safety and security of your belongings during the site closure.
You requested video footage of the move, which we immediately sought from the removal team. There was a delay due to technical issues in retrieving the file, and we apologise for the time this took. This was not ignored, and we kept you informed while awaiting the footage.
Regarding access over Easter, Bermondsey was no longer operational at that point due to the closure. Acre Lane remained open across the period with the exception of Easter Sunday. We understand this was frustrating, particularly given the urgency you described.
We are pleased that since speaking with you in store, we were able to explain the circumstances fully and address your concerns directly.
We take allegations regarding unauthorised access or mishandling of goods extremely seriously. At no stage were your belongings accessed without process or oversight, and the move was conducted as part of an organised site transition.
If you would like to discuss anything further, please contact the store directly and we will be happy to assist.
Reply from Access Self Storage - Bermondsey
Hi Tera,
Thank you for your feedback! We’re glad to hear you found the process good, quick, and easy.
Access Self Storage
Moving in was very simple and…
Moving in was very simple and straightforward. Staff were very friendly and helpful.
9 November 2025
Reply from Access Self Storage - Bermondsey
Hi Abigail
Thank you for sharing your feedback! We’re delighted to hear the move-in process was easy and that our team made a great impression. We’re always here to help!
Access Self Storage
Extremely pocket friendly
Extremely pocket friendly, affordable and the most suitable yet safest trustable place ever.
18 September 2025
Reply from Access Self Storage - Bermondsey
Hi Pratiksha,
We’re pleased to hear everything went smoothly and efficiently for you. Thank you for your feedback.
Access Self Storage
Erica at the Bermondsey branch made the…
Erika at the Bermondsey branch made the process quick and easy. Would recommend Access to anyone thinking of using a storage facility.
6 September 2025
Reply from Access Self Storage - Bermondsey
Hi Sue,
We’re delighted to hear Erica made the process quick and easy for you. Thank you for recommending us to others considering storage.
Access Self Storage
Staff were 100% professional in their…
Staff were 100% professional in their work. Very helpful had a problem when I first moved my stuff in staff were very helpful..
12 August 2025
Reply from Access Self Storage - Bermondsey
Hi Roy,
Thank you for your feedback! We're glad to hear our staff were professional and quick to help when you experienced an issue during your move-in. It’s great to know they could make things easier for you.
Access Self Storage
Reply from Access Self Storage - Bermondsey
Hi Daniella,
Thank you for your kind words! We're so glad our team was able to support you as a first-time storage user. We’re always here to make the process as smooth and stress-free as possible—great to have you with us!
Access Self Storage
Highly recommend
Competitive pricing, location, security of premises, hours of access, excellent service responsive on-the-ball helpful staff on the phone and in person (thank you Mgr. John), storage space clean and accessible. No complaints.
11 July 2023
Reply from Access Self Storage - Bermondsey
Dear Sarah, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Fantastic place to store our stuff
Fantastic place to store our stuff. We were from Scotland and needed our stuff stored at very short notice. James was fantastic and told us all about the different options. I would highly reccomend it. No problems at all.
29 April 2023
Unprompted review
Reply from Access Self Storage - Bermondsey
Hi Louis, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
Really slick onboarding process and…
Really slick onboarding process and friendly team at Access Self Storage Willow Walk. Always really helpful and great support for my business.
18 November 2022
Reply from Access Self Storage - Bermondsey
Hi Charlotte, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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