The staff at Barking location have given me the best advice and help regarding my situation with my items . Very good communication making me feel at ease and confident. In my case I would like... See more
Company replied
Location
Switch locationKingsbridge Road, Alfred's Way, IG11 0BD Barking, England, GB
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See what reviewers are saying
Just wanted to drop a quick review for Access Storage Barking. Honestly, moving can be such a hassle but dealing with them was a breeze. The units? Spotlessly clean and super well-maintained. And Greg... See more
Company replied
Awsome experience. Stefan gave us a free upgrade storage lock at no extra cost as that was the only room available and we only needed 100x100 room. With out this we would of been screwed as we... See more
Company replied
I moved my belongings from a storage unit in Shurgard due to increasing prices and poor customer service. The Store Manager was no only efficient, but also courteous and professional. He also was ac... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Kingsbridge Road, Alfred's Way, IG11 0BD, Barking, England, United Kingdom
4.4
Excellent
21 reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Their customer care is the best
Their customer care is the best
Also they have good sizes of storage to choose from.
24 May 2026
Reply from Access Self Storage - Barking
Thank you so much for your kind words! We’re delighted to hear that you found our customer care to be the best - that’s exactly what we always strive for.
It’s also great to know that you’re happy with the range of storage sizes available to suit your needs.
We really appreciate your feedback and look forward to continuing to support you!
Best regards,
Access Self Storage
Good communication
Good communication, skills people.,clean and safe environment.,
Recommend for all to choose Access SelfStorage
16 April 2026
Reply from Access Self Storage - Barking
Thank you for your kind feedback, Sorin.
We are delighted to hear that you experienced good communication from our skilled team and found the environment clean and safe. Creating a secure and well managed space for our customers is always a priority.
We truly appreciate your recommendation and thank you for choosing Access Self Storage.
The staff were very helpful kind and…
The staff were very helpful kind and accommodating.Excellent customer service
3 March 2026
Reply from Access Self Storage - Barking
Thank you, Editha. We are delighted to hear the team were helpful, kind, and accommodating. Excellent customer service is always our goal.
Great customer service and smooth…
Great customer service and smooth process.
Very professional staffs.
28 October 2025
Reply from Access Self Storage - Barking
Hi Cilia,
Thank you for your kind words! We’re really pleased to hear you found the process smooth and the team professional, we appreciate you taking the time to share your experience!
Access Self Storage
Excellent service
Excellent service, second visit for storage always friendly & helpful! Would recommend 100%
18 October 2025
Reply from Access Self Storage - Barking
Hi Donna,
Thanks so much for your kind words and for coming back to us! We’re really glad to hear you’ve had another great experience with the team, your recommendation means a lot!
Access Self Storage
Reply from Access Self Storage - Barking
Hi Nusrat,
Thank you for your 5-star review! We’re so pleased to hear you found our service professional — we really appreciate your feedback.
Access Self Storage
The staff at Barking location have…
The staff at Barking location have given me the best advice and help regarding my situation with my items .
Very good communication making me feel at ease and confident.
In my case I would like to have my old unit at a long term discount please.
Otherwise keep up the good work
Regards Clive
20 September 2025
Reply from Access Self Storage - Barking
Hi Clive,
Thank you so much for your kind words, Clive. It’s always a pleasure to support you, and we’re glad the Barking team have been able to give you the advice and reassurance you needed. We do have long-term discounts available, and you are already benefiting from one. If you’d ever like to review your options, the team will be more than happy to go through everything with you. We truly value your continued custom over the years.
Access Self Storage
Nice & polite staff
Nice & polite staff, who will go the extra mile to help you.
Gregory is polite and a friendly smile and miss blondie the same, I don't know her name yet except that she comes from Latvia ( hope I got that right).
A very good team which shows efficient all round
9 September 2025
Reply from Access Self Storage - Barking
Hi Steve,
Thank you for your thoughtful feedback. We’re so pleased to hear Gregory and the team made such a positive impression with their friendliness and efficiency. We’ll be sure to share your kind words with them.
Access Self Storage
I moved my belongings from a storage
I moved my belongings from a storage unit in Shurgard due to increasing prices and poor customer service. The Store Manager was no only efficient, but also courteous and professional. He also was accommodating with the removal team; it was an exceptionally hot day and he provided them with cooled water from the office. A refreshing change from Shurgard. The move was effortless.
Would 100% recommend.
15 July 2025
Reply from Access Self Storage - Barking
Hi Nicola,
Thank you so much for your kind words and recommendation! We're delighted to hear that your move went smoothly and that our Store Manager provided such efficient, courteous, and thoughtful service—especially on a hot day. It's great to know the team could make a real difference in your experience. We're proud to offer a supportive and customer-focused environment, and we truly appreciate you choosing us!
Access Self Storage
The lack of transparency
The lack of transparency, poor communication, and rude behavior I experienced today are extremely disappointing and do not reflect the level of professionalism I expect from a company like Access Storage. I feel that I was misled and unfairly charged for a situation caused by your team’s failure to properly inform and guide Me. They do scam and over charge for something that done wrong . Extremely annoying people sitting on the desk of barking branch of store managers
13 June 2025
Unprompted review
Reply from Access Self Storage - Barking
Good afternoon Mr Arfeen,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience. Please be assured that we take your concerns seriously, and a full investigation has been conducted regarding any potential wrongdoing. We’ve carefully reviewed the call logs and summaries for each interaction you had with both the store and our call center.
Based on our findings, we understand that the 7-day notice period was communicated correctly and that you had access to the contract and terms and conditions, which you signed. However, we completely understand that misunderstandings can occur, and we value your feedback.
As a gesture of goodwill, we would like to inform you that we will be refunding the balance in question. We hope this helps to resolve the situation and restore your confidence in our service. This can take up to 14 working days at the maximum.
If you have any further questions or concerns, please don’t hesitate to reach out, and we will be happy to assist.
Access Self Storage
Reply from Access Self Storage - Barking
Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team and found our staff friendly. Providing excellent support is always our priority. If you ever need anything, we’re here to help!
Access Self Storage
Helpful staff and well maintained
Just wanted to drop a quick review for Access Storage Barking. Honestly, moving can be such a hassle but dealing with them was a breeze. The units? Spotlessly clean and super well-maintained. And Gregory? An absolute gem! He was so helpful and really eased the pain of moving. Highly recommend their service!"
28 January 2024
Unprompted review
Reply from Access Self Storage - Barking
Hi Rafaela,
Thanks for leaving us a 5-star review!
We are glad to hear that you found our staff at Barking helpful and our storage facilities to be well-maintained. I will be happy to pass on your comments to the team.
We hope you think of Access Self Storage for your future storage needs.
Kind Regards,
Safia
Broken promises
Whilst staff at the branch were very good and helpful, customer services were no help at all. I closed my account and with the advice and promise from staff access took a further payment from my account after the closing of my account and promise that no further payment would be taken. Upon raising this with the branch I was promised to be refunded within 3 days however it has been 11 days since and I have not been refunded. I have contacted the customer services team and told to email however the email bounces back without any explanation. Don’t know what to do as I’m told I have to continue to wait. Service and communication has been really poor and access couldn’t keep their promise.
12 February 2024
Unprompted review
Reply from Access Self Storage - Barking
Dear Aktar, We appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.
Convenient location easy access
Convenient location easy access. The only member of staff I have dealt with was professional and friendly. Security seems to be good so overall a great experience.
20 August 2023
Reply from Access Self Storage - Barking
Dear Mr Mower, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
very happy with customer service
very happy with customer service, they promptly worked accordingly our requirement,specifically mr.Stefan Albert was explained clearly all information and we were treated very respectfully and friendly, felt safe to keep our things.
14 May 2023
Unprompted review
Reply from Access Self Storage - Barking
Dear Gangani, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Barking
Hi Summeyya, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.
Very Good service from very good people…
Very Good service from very good people at access storage
14 April 2023
Reply from Access Self Storage - Barking
Hi Morris, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
A lovely team
A lovely team! Gregory in particular who was extremely patient and helpful even though I was particulary annoying! great rates and customer service.
22 February 2023
Reply from Access Self Storage - Barking
Hi Norman, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
The service has been cool until I was…
The service has been cool until I was awaiting my refund of the remaining days I have not spent when left the storage at barking and it was taking ages to get back even after the 7 working days that was promised to get the refund.
My wife has also been waiting for her refund too for more than 14working day and till now hasn't gotten the refund.
3 February 2023
Unprompted review
Reply from Access Self Storage - Barking
Dear Ade, We appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.
Excellent Service
I have a storage unit at the Barking branch. The service from the staff is excellent. Very helpful. Explain everything in detail. More than willing to help with enquiries. I am more than happy to stay at the location
17 January 2023
Unprompted review
Reply from Access Self Storage - Barking
Dear Sharon, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
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