Abt ElectronicsReviews 

502
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Many customers consistently praise the delivery and installation services, highlighting the punctuality, efficiency, and professionalism of the staff. Reviewers often mention the helpfulness and knowledge of the delivery teams, who go the extra mile to ensure a smooth process, from protecting floors to explaining product usage. The overall service, including customer support and competitive pricing, is frequently described as excellent, with many appreciating the quick shipping and easy ordering process. However, some people were dissatisfied with product quality, reporting issues like receiving faulty or used items as new, and experiencing problems with appliances shortly after purchase. A few other people also felt that customer service was unprofessional, citing slow responses, passive-aggressive communication, and a lack of willingness to resolve issues or take accountability. Additionally, some reviewers mentioned poor shipping experiences, with delays and difficulties tracking orders, particularly when third-party carriers were involved.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with some reviewers praising the professional... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the professionalism,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installers were right on time. They encountered a problem removing out old stove and knew exactly what to do. They instructed us on the procedure when you get a new stove and also told us we could... See more

Company replied

Rated 5 out of 5 stars

Purchased a GE microwave. I dealt with a gentleman name Giancarlo - excellent customer service, excellent price and very fast shipping - shipped out the day it was ordered via UPS and had it within a... See more

Rated 5 out of 5 stars

Our of our new washer and drier was seamless. Our ABT delivery team, Tony and Richard, were so friendly, respectful and efficient. Our home has narrow entrances, hallways and staircase with a challeng... See more

Company replied

Rated 5 out of 5 stars

everything went great your install guys were friendly 'put runners down to protect the floors and were good. I would definitely recommend Abt

Company replied


Company details

  1. Electronics Store

Written by the company

Free shipping available - Abt.com is a leading retailer of quality consumer electronics and appliances. Our electronics store offers you the ability to shop for all your appliance and electronic product needs in one online store.


Contact info

4.1

Great

TrustScore 4 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(502)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, excellent deals!

I ordered a new window air conditioner on Abt.com. I got a very competitive price for the unit and the extended warranty was also priced well. My order was quickly shipped and arrived early in excellent condition. I'm so happy that I purchased from Abt.com. I actually saved a bit compared to Amazon and I feel like the service and support would have been worth it...even if it had been a few dollars more than Amazon. Thank you very much for the excellent service!

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Great source for appliances!

Abt was the only place that could get my dryer delivered in the shortest amount of time and they matched a lower price. Very helpful when talking with them. Delivery was on time and they were very careful in getting my dryer into the basement down some curved steps. I will continue to use them for my next appliance.

28 March 2023
Unprompted review
Rated 5 out of 5 stars

I am previous customer of Giancarlo…

I am previous customer of Giancarlo Mancuso. Years ago I purchased Miele vacuum with his assistance. Needed a new vacuum and searched your website on how to contact Mr Mancuso to purchase my 2nd Miele. Giancarlo provides excellent info on product, is friendly, professional, handles orders quickly. Mr Mancuso is excellent rep for ABT. I sent email to several friends informing them about excellent service and good price offered by your company.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Abt makes it easy

Abt makes it easy to make your purchases and with zero interest financing from Synchrony, large purchases are easy to do. This is where I go first for my camera equipment. They also have gone out of their way to check with camera representatives on delayed product releases.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

BBQ grill purchase start to finish - awesome!

Bought a grill. Jeremy and Scott were awesome - set up quick and had to lug my grill to a 2nd floor deck and I know that's not easy for these gentlemen. Great guys. Keep hiring people like them and keep up the great work! Sales person who helped me here (Josh Leff) set up whole transaction by chat for me too! He was crazy efficient! Wonderful all around. These are the reasons I keep coming back to Abt over and over.

9 March 2023
Unprompted review
Rated 1 out of 5 stars

I ordered $845 worth of Thrustmaster…

I ordered $845 worth of Thrustmaster products, order number ABT140346488 nearly 1.5 months ago. The items were financed and I have already been making payments on the items. Now on February 28th the order shows delivered by UPS to Glenview IL. I live in Lakeland Florida. This has been the worst experience I have ever had purchasing items online.

I would not recommend anyone order products from Abt. They obviously do not care at all about their customers.

25 February 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

Michael- Customer service is a huge priority and our goal is our customer's complete satisfaction. I apologize for the delay in your order. Dejan reached out to you over the weekend to provide new information and will follow up when any additional information is provided to us.

Rated 5 out of 5 stars

Timely & very helpful

Delivery was right on time. We had a problem with our old vent so the crew replaced it right on the spot. And cleaned up. We can't say enough about how courteous and helpful all the Abt associates have always been. Doubt we'll ever buy appliances anywhere else!

9 February 2023
Unprompted review
Rated 2 out of 5 stars

ABT is Not a Quality Company

I would strongly recommend that people stay away from ABT. If you run into any performance or quality issues, they will try to force you into accepting their solution to the problem.

There are too many excellent electronic retailers. Sad to say that ABT is far from excellent – or even good.

6 February 2023
Unprompted review
Abt Electronics logo

Reply from Abt Electronics

We are sorry you feel that way. Customer service is a huge priority and our goal is our customer's complete satisfaction. If you are having concerns or issues we would like to address them. Could you please reply back with your contact information or call our GM Kal at 847-544-2589.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look