Abbott Lyon Reviews 33,161

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their gorgeous appearance, high quality, and durability, often noting that items last for years without tarnishing, even with daily wear. Many appreciate the ability to personalize jewelry and find the items to be well-made and beautiful, making them perfect for gifts or personal collections. The customer service is frequently highlighted as exceptional, with many people receiving prompt and helpful assistance, even for issues like expired vouchers or broken items. Reviewers also commend the fast delivery and attractive packaging, contributing to an overall positive purchasing experience. However, some customers experienced issues with orders taking an unexpectedly long time to arrive, especially for personalized items, with some waiting months for delivery. A few other people also felt that the quality of certain products, particularly chains and initials, felt cheap or that items like bangles lost stones or tarnished despite being advertised as tarnish-free. Additionally, some reviewers reported dissatisfaction with customer service regarding delayed orders or when items broke just outside the warranty period.

What people talk about most

Product

Customers generally express satisfaction with the product, frequently praising the high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast dispatch and quick delivery... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting excellent experiences where issues were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessor... See more

Rated 5 out of 5 stars

Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular ne... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

I ordered a signet ring with the birth stone of my dad who passed away, and another stone for my mum. The ring itself was absolutely beautiful and it was a little piece of my dad I could keep with me!... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(33,161)

10,286 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service

Ordered another Abbott Lyon necklace to my collection.Products are always high quality and as described, fast delivery a just great experience overall.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and quality!!

Very happy with my order from Zodiac Watch & Wrist Stack . The quality was excellent, delivery was quick, and everything arrived exactly as described. The whole process was smooth and professional. Highly recommended.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been loving my Abbott Lyon pieces

I’ve been loving my Abbott Lyon pieces! The quality feels premium, with a beautiful luxury look at an affordable price. The jewellery is lightweight, comfortable to wear all day, and adds an elegant touch to any outfit.

What impressed me most is how well the pieces maintain their shine with regular wear. The personalized options make them feel extra special and perfect for gifting. The packaging is also gorgeous and gives a high-end unboxing experience.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company: the variety of styles, the customisation, the shipping time and most of all the quality! Everyday for 2 years I have worn 2 necklaces from here and they haven’t tarnished or rusted in the slightest. Well worth it and I love having my kids initials close to my heart🫶🏻

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I broke my bracelet which I love



I broke my bracelet which I love, I contacted yourselves and within the hour a new one was chosen, reserved and purchased for me at no cost. What a service no quibble no waiting it will be here on Monday what a fantastic company. Thank you

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Custom Legacy Necklace is amazing!

I am so happy with my Custom Legacy Necklace from Abbott Lyon. I got it with my mum and dads birthstones which is so special to me as my dad passed away unexpectedly in 2023, so having something like this is so beautiful in his memory, and to honour the gorgeous love him and my mum had. It was delivered quickly, it’s stunning quality and just like all the other Abbott Lyon things I have, I absolutely love it!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased the new summer…

I recently purchased the new summer Cowboy hat and it’s absolutely stunning! So pleased with the quality, will be a staple piece for me this summer! Great service and quick delivery as always. Recommend!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Abbot Lyon pieces

I absolutely love my Abbot Lyon pieces. They are totally unique, suited for every day wear and very affordable!
I am so happy with the customer service too, any small issues always resolved quickly

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and price.

Absolutely obsessed with my Abbott Lyon jewellery. The quality is amazing, it’s so easy to wear every day, and it adds the perfect finishing touch to any outfit. The necklaces catch the light beautifully in the sunshine and I’ve had so many compliments on them already. Definitely one of my favourite jewellery brands! ☀️💛

15 January 2026
Unprompted review

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