Abbott Lyon Reviews 33,121

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their gorgeous appearance, high quality, and durability, often noting that items last for years without tarnishing, even with daily wear. Many appreciate the ability to personalize jewelry and find the items to be well-made and beautiful, making them perfect for gifts or personal collections. The customer service is frequently highlighted as exceptional, with many people receiving prompt and helpful assistance, even for issues like expired vouchers or broken items. Reviewers also commend the fast delivery and attractive packaging, contributing to an overall positive purchasing experience. However, some customers experienced issues with orders taking an unexpectedly long time to arrive, especially for personalized items, with some waiting months for delivery. A few other people also felt that the quality of certain products, particularly chains and initials, felt cheap or that items like bangles lost stones or tarnished despite being advertised as tarnish-free. Additionally, some reviewers reported dissatisfaction with customer service regarding delayed orders or when items broke just outside the warranty period.

What people talk about most

Product

Customers generally express satisfaction with the product, frequently praising the high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast dispatch and quick delivery... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting excellent experiences where issues were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessor... See more

Rated 5 out of 5 stars

Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular ne... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

I ordered a signet ring with the birth stone of my dad who passed away, and another stone for my mum. The ring itself was absolutely beautiful and it was a little piece of my dad I could keep with me!... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

AL1639713 Bought a necklace with 2…

AL1639713 Bought a necklace with 2 charms. It has tarnished, contacted customer service to get it resolved and I am tolls that the warranty is only 2 years when the website states it clearly 5 years. Instead of resolving the issue the representative kept asking if they can help with anything else. Extremely frustrating and disappointing.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great products and great customer…

Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular necklace I’ve worn almost daily for 3 years. I recently experienced the actual customer service on offer and was blown away, I purchased a pair of pearl huggie earrings and sadly the pearls fell out (they’re discontinued now). The same day I informed them of the fault I received a voucher code not only covering the earrings but delivery too. I recently went to use it and it had expired :(. I emailed customer service who were able to extend my voucher, again same day.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

This is a great example of a company…

This is a great example of a company that give and gift the world to influencers and provide nothing to paying customers. Customer service is awful, second time ordering after my order couldn’t be completed with the rubbish ink pads and never refunded. Tried again with the digital app and now 3 months wait. If I had 500,000 followers it would be done in a week.

25 June 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

It sounds like you're having some difficulty with the fingerprint process, Sarah! I'd love to take a look into this for you and have requested your details through Trustpilot so that I can reach out and help get this all sorted for you. I hope to hear back from you soon.

Rated 5 out of 5 stars

Abbot Lyon pieces are a must have…

Abbot Lyon pieces are a must have because they sell the most beautiful and unique jewelries . Non tarnish and rich in quality . I don’t stop singing about the brand to who cares to listen to me. I love everything abbot Lyon

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Ordered an initial charm and an initial…

Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessories. I purchased this alongside a gift voucher I received.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

My new fave earrings!!

I recently purchased the polka dot huggie hoop earrings and they are so beautiful. I literally wear them everyday they go with every outfit and are so comfortable.

Can’t recommend Abbott Lyon enough, gorgeous and affordable jewellery.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I shop with Abbott Lyon regularly for…

I shop with Abbott Lyon regularly for personalised jewellery, and every time I receive a new piece, I’m completely blown away by how beautiful it is. The dispatch is always fast, delivery is quick, and the whole experience is just perfect 🤩

24 June 2026
Unprompted review

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