Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.
Contact info
BA1, Bath, United Kingdom
- www.abbottlyon.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered many times and I’m happy about…
Ordered many times and I’m happy about my purchases I wear them every day. Great quality 🥰
The best most lasting jewellery you’ll…
The best most lasting jewellery you’ll wear and buy.
Amazing jewellery
Amazing jewellery, such good quality and amazing for gifts too
AL1639713 Bought a necklace with 2…
AL1639713 Bought a necklace with 2 charms. It has tarnished, contacted customer service to get it resolved and I am tolls that the warranty is only 2 years when the website states it clearly 5 years. Instead of resolving the issue the representative kept asking if they can help with anything else. Extremely frustrating and disappointing.
Great products and great customer…
Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular necklace I’ve worn almost daily for 3 years. I recently experienced the actual customer service on offer and was blown away, I purchased a pair of pearl huggie earrings and sadly the pearls fell out (they’re discontinued now). The same day I informed them of the fault I received a voucher code not only covering the earrings but delivery too. I recently went to use it and it had expired :(. I emailed customer service who were able to extend my voucher, again same day.
My favourite place to treat myself or…
My favourite place to treat myself or buy someone I love a meaningful gift
Great sign and range of different…
Great sign and range of different jewelry, options and bags and so many more things
This is a great example of a company…
This is a great example of a company that give and gift the world to influencers and provide nothing to paying customers. Customer service is awful, second time ordering after my order couldn’t be completed with the rubbish ink pads and never refunded. Tried again with the digital app and now 3 months wait. If I had 500,000 followers it would be done in a week.

Reply from Abbott Lyon
Abbot Lyon pieces are a must have…
Abbot Lyon pieces are a must have because they sell the most beautiful and unique jewelries . Non tarnish and rich in quality . I don’t stop singing about the brand to who cares to listen to me. I love everything abbot Lyon
Ordered an initial charm and an initial…
Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessories. I purchased this alongside a gift voucher I received.
Absolutely love Aboyt Lyon amazing…
Absolutely love Aboyt Lyon amazing brand and even better customer service always. 10/10 xx
My new fave earrings!!
I recently purchased the polka dot huggie hoop earrings and they are so beautiful. I literally wear them everyday they go with every outfit and are so comfortable.
Can’t recommend Abbott Lyon enough, gorgeous and affordable jewellery.
Item arrived within the time expected
Item arrived within the time expected. Great quality, exactly what I was looking for! Delighted with service given.
Beautiful jewellery and very quick…
Beautiful jewellery and very quick delivery.
I shop with Abbott Lyon regularly for…
I shop with Abbott Lyon regularly for personalised jewellery, and every time I receive a new piece, I’m completely blown away by how beautiful it is. The dispatch is always fast, delivery is quick, and the whole experience is just perfect 🤩
Ive ordered items on 3 separate…
Ive ordered items on 3 separate occasions , all arrived ontime ,absolutely stunning jewellery.
Will most definitely be ordering again in future .
a little better packaging…charged.
Was expecting a little better packaging as it was charged at premium prices I could have walked down the corner shop and got a similar item for a couple of pound over the nut the item was as described
Good range of chain lengths
Especially pleased that your chains come in a longer length and really easy to order too
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







