97th Vintage Reviews 

391
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, helpful communication, and the incredible condition of the vintage clothing they receive. Many people also deeply appreciate the completely accurate product descriptions, diverse size ranges, fair pricing, and the overall smooth ordering process. Some reviewers were not happy with receiving items of poor quality, noting specific frustrating problems like broken zippers, bleach marks, or damaged fabrics. A few other people also felt that certain products were questionable, poorly stitched, or simply not genuine vintage items as originally advertised online.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the incredible quality, clean... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and timely... See more

Quality

Customers consistently note positive experiences with quality, highlighting incredible items that arrive in... See more

Order

Customers had positive experiences with order, noting that it is a pleasure to buy from the store multiple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience shopping with 97th vintage. I’ve ordered twice and each time my items came in a timely manner all the way to the U.S. and were in amazing condition. Will be ordering from t... See more

Company replied

Rated 5 out of 5 stars

Never heard of this shop before, my son wanted a coat and found a good deal for a particular one on there. Was posted on the Monday and arrived on the Wednesday. Will shop here again!

Company replied

Rated 5 out of 5 stars

97th vintage has alot to offer having alot of great pieces. Constant sales and duscounts aswell makes it very affordable. Would highly recommend!!

Company replied

Rated 5 out of 5 stars

This company is extremely responsive and unbelievable to shop from. Their product is unmatched, quality is incredible, and delivery perfect. I stumbled upon them and won’t go back! I’ve made sure to s... See more

Company replied


Company details

  1. Vintage Clothing Store

Information provided by various external sources

97th Vintage - Retro & Vintage Clothing


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

391 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(391)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved my jacket and the overall set up of the app

I loved the style of the jacket I ordered! The app is very well organized and has a lot of details which I find very helpful. They have the sizing of the pieces written out and have close up photos of any imperfections the clothes might have. I had no problem with shipping and loved how easy it was to track it.

6 October 2022
Unprompted review
Rated 5 out of 5 stars

I was not absolutely sure of my…

I was not absolutely sure of my granddaughters size but the Nike Hoody was one of her favorite tops. 97th Vintage had several but I chose a small ladies in black. Well I am the best Granddad in the world she was very happy with her birthday gift, I was delighted because it fitted perfectly. I have in the past bought my grandson a Miami Dolphins hoodie and sweatshirt so I know the quality get the size right and I am the best and so is 97th.

17 September 2022
Unprompted review
Rated 5 out of 5 stars

I like the items that they have

I like the items that they have. I though since they’re based out of the UK it was going to take a while to get my package but it arrived rather quickly. All items were nice and neat. Good experience overall

10 August 2022
Unprompted review
Rated 1 out of 5 stars

I AM EXTREMELY SHOCKED AND DISAPPOINTED…

I AM EXTREMELY SHOCKED AND DISAPPOINTED TO PUT IT MILDLY.

I bought a fendi bag from here before and the purchase and everything was plain sailing. This time was the complete opposite- they sent me the tracking number for my item however it said it had been delivered but nothing is to show at my property or anywhere to be seen.

I then asked them some questions regarding delivery and they have blocked me on Instagram!!! something is very suspect this time and it’s really
Made me lose trust for them and respect as a company.

I then proceeded to contact them on Facebook but they have gone and blocked me again!

There is still no bag to show and with myself 200 pounds short

DO NOT BUY FROM THIS COMPANY!!!!

10 August 2022
Unprompted review
97th Vintage logo

Reply from 97th Vintage

Hi there,

Further to confirming all requested details via Instagram, it was made clear on your tracking link provided by Royal Mail that your delivery had been successfully delivered to the address you provided upon purchase - and also confirmed via Instagram - on Tuesday 2nd August, the day after dispatch.

Your Royal Mail tracking page also shows the map of delivery location, providing detailed GPS Coordinates, and is the scanned location of your delivery. This includes deliveries to a neighbour, Safeplace, or Royal Mail Delivery Office, however it is visibly clear on the map that this shows as your shipping address you provided.

Further on from this, we also advised you to get in touch with Royal Mail to query this with them directly, or better so, to catch your regular Royal Mail postman to question this with them also. However, both suggestions were ignored by yourself.

Best,
97th Vintage Team

Rated 1 out of 5 stars

AVOID AT ALL COSTS

I purchased a sweater from this online shop. It arrived with multiple holes despite the product advertised as 'very good condition'.

I sent pictures of the holes to the company upon receiving. Their exact response was:

'Sorry to hear we did not notice these pulls, which is common on materials like these. Unfortunately we would not be able to offer anything for this'.

I then replied asking them if they HAD noticed these holes, would it still have been advertised at the same price as 'very good condition'?

I've chased them 3 times on email but they are choosing to ignore me. Terrible customer service and misleading product descriptions.

Unless you like holes in your garms and sheer dishonesty, avoid this company.

PS - they are asking people to provide them with positive TrustPilot reviews in return for discounts.

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely bang on

Order came in a timely manner, when I emailed customer service they got back to me as soon as they possibly could, item came as described in near mint condition for a vintage item, 10/10.

29 April 2022
Unprompted review
Rated 1 out of 5 stars

I placed an order round the start of…feb

I placed an order round the start of February 2022 and it's only been scanned once in Frankfurt on February 17 it is March 30 I'm in New Zealand so I had to pay double with the nzd to the pound I've been emailing them about a refund and they told me that they don't give it I have to get it through DHL so I contacted DHL and they said 97th vintage have to start an investigation so I can get my money back that DHL pay them and they have to pay me, but that's not the case 97th vintage is trying to say it's in transit but it hasn't left Frankfurt and hasn't been scanned since feb 17, I just want my money back now I think the out to rip people's money off with these reviews and my own

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Just received an order of 3 lovely…

Just received an order of 3 lovely sweatshirts , which one was way out of size. I spoke to a lovely lad called Jordan on customer services who was extremely kind and helpful and sorted my issues out straight away. I will be back !

25 March 2022
Unprompted review

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