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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment and withdrawal processes, reporting difficulties in accessing winnings and frequent account suspensions after deposits. Reviewers also found the website to be problematic, citing issues with its functionality and concerns about its reliability. The customer service was consistently described as unhelpful, unresponsive, and difficult to reach, with many encountering automated responses or abrupt chat terminations. Furthermore, many people expressed concerns about the fairness of the games and that the overall user experience was poor, with some even reporting that their accounts were blocked unexpectedly. However, some customers also noted positive aspects, such as fast payouts for some users and a good selection of games. A few other people also felt that the sports betting platform was enjoyable, despite having fewer options than some competitors.

What people talk about most

Payment

Consumers find payment to be negative, with many reporting significant issues with withdrawals. Reviewers... See more

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report that assistance is... See more

Product

Reviewers highlight negative aspects of the product, with many expressing strong beliefs that the games are... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report difficulties finding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

absolutely terrible avoid at all costs deposited £10 got £20 "won" £18 can't withdraw any of it because its "bonus money " you have to bet it and even with 50 free spins welcome offer "won" £2.50 lost... See more

Rated 1 out of 5 stars

Absolutel scam! I have had my partner record the game of slots from another device for over 2 hours whilst I play it, have multiple evidence it’s a scam! Jumping! Going dead slow, signing me out, conn... See more

Rated 1 out of 5 stars

Played over a hundred hands on Saturday, shockingly I wasn't dealt a single pocket pair, not even a measley 22. Pocket pair is supposed to be 1 in 17 hands, none in over a hundred, that can only be th... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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Rated 1 out of 5 stars

Another company in a miserable state

Another company in a miserable state! Supposedly one of the biggest operators, but I think it's practically ruined post-Covid! In the last 2-3 months, they have had the worst RTP rates in history! Almost every single deposit, regardless of whether it's small or large, you lose immediately! Whether you play with 0.20 or 10, it doesn't matter, you keep losing constantly! They've reached an unbelievable point! Whether it's due to the fines they've paid or the operators they've acquired recently, it's unclear, but it seems they've sworn to burden their losses on the players, determined to make up for their losses in this way! I recommend staying away for a long time. I requested my report for the last 2 months, and history has never seen anything like this! Moreover, their support system has collapsed! I talked to 3 live chat agents, all of them work with copy-paste responses! The names seem fake, as if they are all the same person. Additionally, they have closed communication via email! Understand their situation and stay away!

26 May 2024
Unprompted review
Rated 1 out of 5 stars

Strong recommend don’t play at casino…

Strong recommend don’t play at casino 888. I was withdraw money , it’s take too long even I don’t take the bonus money. And I also deposited 200$ I forget the put the message in the chat box. I lose that money. I try to chi tact customer services to give my reference number and time, date deposit but they didn’t want to help me. They send me email just ask me the same question and I give them all information they need but they don’t want to help . Bad service

21 May 2024
Unprompted review
Rated 1 out of 5 stars

Disabled account without reason

Place a bet, my bet won and now my account has been suspended. The online chat said someone from the relevant team will get back to me, I’m still waiting… This is not good enough 888

12 May 2024
Unprompted review
Rated 1 out of 5 stars

Stay away

Do not bet with them. They have only live chat and the agents suspended my account because I said two deposits didn't come to my account and it's stressing me out. He purposely misconstrued my chat by concluding that gambling is stressing me out. Also they stopped me on day three from bonuses.
The company uses only e transfers and bank said they cant help as e transfers are same as dropping cash.
I have used other sites since and it's day and night.

10 May 2024
Unprompted review
Rated 2 out of 5 stars

GOONIES MEGAWAYS IS SHOCKING LOW PAY…

GOONIES MEGAWAYS IS SHOCKING LOW PAY wow i have won in many slots in here but £3000 £2 spins not one bonus and anything over £20 you won’t get the collect it is literally the worst game on 888 do not waste your time in it

3 May 2024
Unprompted review
Rated 1 out of 5 stars

Definitely avoid 100% fixed

Definitely avoid 100% fixed. Who ever is regulating online gambling are a bunch of jokers because so many are far from legit and seriously need looking at. Basically just stealing peoples money

3 May 2024
Unprompted review
Rated 1 out of 5 stars

5 days since I provided the requested…

5 days since I provided the requested documents and still no answer regarding enabling my account, I have a winning bet they won't give me the money as they locked my online account. Totally waste of money any other provider is better

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Beware possible ID theft

Bet on the Grand National and won. Only needed a card to place deposit. To withdraw winnings they want bank account details, recent bank statement and photo ID WITH signature. The only reason for this site to need that much information is to fake and steal your ID. I would report them to Action Fraud or other fraud agencies if you are struggling to withdraw funds from them

20 April 2024
Unprompted review
Rated 1 out of 5 stars

No option for zero stars.Trying to…

No option for zero stars.Trying to withdraw is a joke, no options other than wire transfer and you need to provide documentation so let’s see what happens.BUT no documentation needed to deposit so you can lose as much as you want without ID but can’t withdraw. AVOID at all costs and I’ve been betting with them for years,once I get my balance back I’ll never use them again.Oh I forgot to say they have no UK based telephone number so all contact is via a very long live chat as the one operator obviously deals with several chats at the same time because the delay is very annoying. 😢

27 April 2024
Unprompted review
Rated 1 out of 5 stars

So today I deposit £60 and after about…

So today I deposit £60 and after about an hour I managed to gain a £70 balance so I decided to quit whilst I was ahead

I withdrew the £70 and it stated pending (can take up to 1 buisness day)

10 mins later I get logged out and now can't log back in as it says something went wrong please contact our support, so I am basically taking this as they have stolen my funds and closed my account for some unknown reason ,

Absolutely disgusted to think they can just do this , they are happy with taking your money but as soon as you withdraw they close your account , I am know going to contact the gambling committee regarding this as it is just shocking ,

Luckily I made a screen shot of my withdraw time and transaction id, I would advise people to do this incase this happens to you , but to be honest I would just give the site a wide birth
(so laggy as well)

PLEASE EVERYONE STAY AWAY FROM THIS COMPANY

ALSO THEY DO A DAILY WISH SPIN AND STATE EVERYONE IS A WINNER

7 TIMES IN A ROW I HAVE HAD A NO WIN ,

21 April 2024
Unprompted review
Rated 3 out of 5 stars

Refusing withdraws

I was having no issues and had a verified account. I received 3 withdrawals in March without incident. Nothing changed with my bank account or my 888 account. Fast forward 12 days and now I cannot withdraw. I have 2 pending April 11 and 15. The first one was “rejected by my bank” and they haven’t attempted the 2nd.
I have sent my documents through the website and to several different email communications.
I have spent far too much money on the site, even reached VIP status and now the $200 + $300 withdraw requests are still awaiting processing.
I keep getting the run around, through chat function and through emails “sorry, we have no update for you”. I would not have put more in and attempted another withdraw if I would have known they were going to do everything in their power to keep prevent me access to the funds. They also refused to cancel one of the pendings so I could at least play with some of my money while they sort whatever out on their end.
I just want the money back, which is still far less than I have put in.

10 April 2024
Unprompted review
Rated 4 out of 5 stars

I like to give my honest opinion on…

I like to give my honest opinion on these sites.i joined not long ago and it have been okay so far good gameplay fare returns but as I can see a lot of people are not happy with it.i have also been waiting for a withdrawal for a while which is frustrating.always set your limits guys.i will update on withdraw.i just messaged customer service I'm sure it was a bot

16 April 2024
Unprompted review
Rated 1 out of 5 stars

I provided documentation to this…

I provided documentation to this Company and they come back and accused me of providing an out of date passport after stopping my account due to no verification on their system.

As if it was not bad enough before dealing with this company, I advised them that if they looked closely they can view the passport expiring March 2027.

Hopefully its not me but I think that's three years away. I feel that this Company has a lot to answer for and gives me an indication of how much attention to detail has gone down rapidly over the past ten years. Therefore I have asked them to delete all docs sent to them as I shall not be betting with them. How can you trust a company that cannot even get a passport expiry date correct!

14 April 2024
Unprompted review
Rated 1 out of 5 stars

They don't pay

They don't pay!!! It's more than 8 months that i ve request a withdrawal after winning in casino the amount of 42891.20 EUR

They block my account and i can not login in my account, I can't do nothing, they don't answer after 56 emails!!!

This is their message after my request of withdrawal:

Withdrawal request for the total amount of 42891.20 EUR - confirmation number is 690830871340

They don't answer and they ignore my messages.

8 April 2024
Unprompted review
Rated 1 out of 5 stars

I'm very much disappointed on this site…

I'm very much disappointed on this site , they allowed me to deposit close to £1300 with no wins only for them to bun me till the 27th of June . To me this looks more of a scam when I had hopes I would get the money back only to realise my depositing has been blocked . When I enquire I'm being told it'd for my safety where was the safety concern when you chowed £1300 this is not fair and I am giving others a heads up not to attempt . When I spoke to the consultant she ridiculed me and told me about an email even when I explained I didn't receive she then told me to check my spam . To a point she never bothered to end my conversation with her properly I don't even want to mention whether it was a racism issue but I felt highly and unfairly treated .

4 April 2024
Unprompted review
Rated 1 out of 5 stars

888s Finest

Scam artists will give you the run around.

theres so many better casinos and poker apps then this.

Dont ever surcome to playing this.. the run around ruins the vibe and speaking for myself i wont deposit again. They prob laugh and think sure pal but time will tell.

I personally am going to try and locate and contact anyone who has 888Holdings in their portfolio and send them a few links to see how their customer service is.

Stock is already collasping. They were some of the pioneers to adopt evolution gaming and now that company surpassed them and doesnt need 888 anymore.

Evolution Gaming Stock📈
888Holdings Ltd. Stock📉

One day they will understand why you cant upset customer after customer with unethical business practices.

Soon come is their time.

27 March 2024
Unprompted review

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