42nd Street Photo  Reviews 

469
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and friendly service, noting that employees provide patient and helpful guidance without any pushy sales tactics. People also appreciate the competitive prices, impressive product variety, and well-packaged gear that consistently arrives in excellent condition. Shoppers often mention how easy the transactions are and how reliable the customer support remains throughout their purchases. Some reviewers were not happy with occasional trade-in value assessments, unexpected pricing discrepancies, or missing accessory items in orders. Despite these minor drawbacks, most buyers remain extremely loyal and plan to return for future photography equipment needs.

What people talk about most

Product

Consumers find product satisfaction to be exceptional, highlighting that items arrive in pristine,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are remarkably patient,... See more

Price

People report positive experiences with price, highlighting that the cost is highly competitive and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive in excellent... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent support that goes beyond average... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As we were sightseeing in midtown New York, I saw this shop an wanted to scout for an upgrade to our aging Nikon equipment. As we were exploring, my husband saw the Canon r8. Then came the salesman to... See more

Rated 4 out of 5 stars

Bought a Sony E mount 18-135mm lense at a great price, the transaction was flawless except that I wanted to trade in an older lense but I couldn't because of the low price and assessment. Up-to-date c... See more

Rated 5 out of 5 stars

High quality camera gear and excellent service Excellent customer service and great price. I bought a new R6 mk2 plus 24-105mm L lens, and traded an older lens. Both transactions were seamless, with... See more

Company replied

Rated 5 out of 5 stars

I came into the store in search for a new camera and was very successful! I was provided with very attentive and patient customer service. I finally settled on a canon r100 with 18-45mm lens, no pushy... See more


Company details

  1. Photo Shop
  2. Electronics Store

Information provided by various external sources

We sell digital cameras, camcorders, audio and video electronics. Located in the heart of New York City, we are the store you've known for over 40 years. Shop online 24/7 or visit our store on 5th Avenue between 35th&36th street for deeply discounted electronics.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

469 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(469)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Very professional and knowledgeable staff. I don’t buy my photo equipment anywhere else.

18 June 2018
Unprompted review
Rated 5 out of 5 stars

Easy order and great service

It was easy to order the lens I'd been eyeing for awhile. They called to make sure I had selected what I'd intended - the right version and accessories. The lens came quick and in perfect shape. I appreciated the follow up and the great price!

3 June 2018
Unprompted review
Rated 5 out of 5 stars

Lens

Quick and easy service. The lens I purchased was the lens that was shipped. I received a follow up call to determine if I was ordering the correct lens for my camera and use.

27 May 2018
Unprompted review
Rated 5 out of 5 stars

42 St Photo is top notch

I've always had a good experience with 42nd St photo. Their prices are competitive, and I'm confident that the product I order is as stated in their advertisements. I have no problem recommending them as top-notch.

9 May 2018
Unprompted review
Rated 1 out of 5 stars

He will only stare at your 20% so-called return fees.

Worst shopping experience in this shop.
He will only stare at your 20% so-called return fees.
I booked a Nikon D850 camera. The merchant modified my order without my knowledge and added $1,000. I called to ask if I was out of stock. The merchants promoted the so-called US version of the D850 to the same product. However, the price of the camera was more than $1,000 for me to make additional payments. So I proposed to cancel the order and refund, merchants do not allow direct refunds for various reasons. I called again for a refund to cancel the order and the merchant immediately informed that it had been shipped. Request to provide ups package number, but was told to wait again and again! ! ! I sent 6 e-mails and the merchant did not reply! ! ! I will safeguard the rights through legal channels in the end!

7 May 2018
Unprompted review
Rated 5 out of 5 stars

I have shopped for my camera gear at…

I have shopped for my camera gear at 42nd Street Photo for almost four decades. During that time I have purchased thousands of dollars worth of camera bodies, lenses and accessories. I always found 42nd Street to have the lowest prices and the quickest service. That latter point is especially important to me since for almost all of the time I have been a customer I did not live in NYC and my purchases arrived via mail in Alaska, Arizona and Washington.

6 May 2018
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience. Purchase a wide angle lens, very helpful in picking the best option within my price range. wonderful customer service and lens was received on time as promised.

Thank you,
Luis Pezzini

6 May 2018
Unprompted review
Rated 5 out of 5 stars

I purchased my Sony Alpha 99 M2 from…

I purchased my Sony Alpha 99 M2 from 42nd Street Photo. The ordering experiencing was very easy and fast. They offered the best pricing for the camera and associated accessories.

I would highly recommend 42nd Street Photo.

Great services, professional and fast.

Steve

3 May 2018
Unprompted review
Rated 5 out of 5 stars

I received great service from a company that's been around for a long time..

I was shopping for a Canon SL1 camera with a 18-55mm lens and 42nd Street Photo had the best price. I placed my order online and the camera was promptly shipped. The camera arrived in perfect condition and a complimentary cleaning kit was sent with the camera. Originally from the east coast, I have purchased from 42nd St. Photo before the internet came into existence. It really was no surprise that I received great service from a company that's been around for a long time.

29 April 2018
Unprompted review

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