3D Prima Reviews 

EDIT: Turns out it just takes a while for the order to process or something. 35 minutes after ordering i received order confirmation... Jesus Christ ive never been this scared for a long time. I hope this issue is resolved one day.

I placed an order for a creality HI printer. I completed the transaction, paying by card. Once my money has been charged, i got thrown into the main page with a message saying "this product has been removed from your cart because your currency is not supported". No emails. No nothing. Im uncertain whether I should be afraid or not. A support ticket has been placed.

Good and honest shop, deadline was 6 days, and printer was delivered on time, nice and professional contact, Perfect. Recommended everyone. Thank You

I had an issue with my order. The packaging of my Bambu Lab A1 Mini arrived in much worse condition than described, with visible damage to the box around a sensitive area of the printer. I reached out to customer support, explaining the situation in detail, and while it took a bit of back and forth, Daniel from the 3D Print Technical team listened carefully and offered fair compensation in the end.

It's not always about things going perfectly. It's about how a company handles it when they don't. 3DPrima took my concerns seriously and resolved the issue reasonably. I'll be ordering from them again.

James as per usual was being a star, was in a position of great difficulty due to my expectations and the immovable standpoint of the manufacturer. They offered various solutions and even a full refund past the usual window (of which I declined due to it not being the companies fault) replies were fast and professional. In the end we had a good agreement between myself and them whilst the manufacturer did their own thing.

Can't fault 3D Prima

My printhead had problems with printing. The filament was stuck between the printhead and surface. After a good advice en service they send a new printhead. I also recieved tips, tricks and youtube links to avoid problems in the future.
Thank you very much 3D Prima.

I brought a Elegoo centauri carbon new from their website but a few days later i had saw that on the Elegoo official website it had gone down in price so i called 3d prima asking them if i could return it as it was still sealed in the box and they said to email their customer support so i sent emails and never got a reply back so i tried to send more but still never got a reply so now im stuck with a printer that i cant return

Sold me a machine with a threaded screw so I was unable to get the fan off when the inevitable blob of filament happened.

To get the fan off I had to snap it off (as told to by customer service). Because whoever fitted the screw threaded leaving it useless. Although 3d prima gave good advice I wouldn’t go anywhere near them due to them selling a faulty machine. £50 of new parts and it’s fixed but that’s £50 that I shouldn’t be responsible for.

My advice would be to go direct to Bambu and don’t buy off these guys. There warranty is pointless. Just to add this was after two months. Currently in the process of filing a complaint to Bambu for there lack of warranty.

Very fast feedback. The cable was damaged during printer installation, but the store responded within a day and shipped the part under warranty. Excellent communication, and I highly recommend this store.

I ordered a product, they delivered the wrong product. When contacting customer service, they are not willing to fix their mistake.

Edit: I was approached by customer service, and a suitable solution was offered.

I have an AMS FOR MY LAMBU LAB Printer and Myles, who works in the support department, could not be more helpful in getting it repaired. A quick response sent a return label, so nice to deal with a top class Company
Once again, Myles ThankYou John Turner

I received excellent support from a very competent representative who guided me smoothly through my technical issue. Fast, friendly and highly professional service.

I contacted 3D Prima to buy a BambuLab printer. I asked if they would price match the price that Bambu are charging for their in stock items. They said they don’t price match. So why would I buy off them for more?

Ordered my P2S on Jan 11, took 8 days to arrive here in Kuwait! printing out of the box. 6 stars for 3dPrima

Took forever until they shipped my order. Ignored my messages, never received any response. Ridiculous!

I recently bought a Bambu labs AMS2 Pro from this company , I had a problem with the heating system and contacted their customer support by e mail. Just about instantly i got a reply from one of their technicians James Bell , and through a process of elimination and expert knowledge I’ve now got my problem sorted. James was very patient and explained things in a very easy calm way , thanks buddy , also I’ve got to say the speed at which the new parts arrived was outstanding, yodel and Bambu labs. Hats off to you both . I would have no hesitation in using any of you again ,

The price is good, but the service is terrible, as many others have pointed out.

Ordered a printer on black friday, and still have not received it. I get the time is busy and stuff takes more time, but it would be great if you could give estimations and updates.

When I tried to reach out to the customer service, asking what is going on with my order, I was very rudely told that I would get a notification when my order would be ready for shipment (whenever that might be).

I do not think the inquiry is unreasonable, as you have already taken the money for the order from my account.

What a worthless company. I bought a scanner for around €1,500, and after my vacation I discovered that it uses an awkward cable-harness–style setup with combined power and communication to the PC. I didn’t find that practical at all, so I wanted to exchange it for a more expensive Wi-Fi scanner, also from 3D-Terrible.com.

That was refused, because I ordered it as a business and apparently businesses no longer have a right of return. The scanner is completely unused, still in its original packaging with all protective covers. I literally opened the box, saw the inconvenient cable, and immediately thought I’d rather pay €700 more for the Wi-Fi version. But that’s not allowed.

Do you understand this?

Wat een waardeloos k-bedrijf! Ik heb een scanner gekocht voor +/- €1500, na mijn vakantie kwam ik er achter dat de scanner met een onhandige kabel-boom achtige met gecombineerde voeding en communicatie naar de PC uitgevoerd was. Vond ik niet zo handig, dus ik wilde deze ruilen voor een duurdere WIFI scanner ook van 3D-Slecht.com maar dat mocht niet meer omdat ik het als bedrijf bestelde en bedrijven geen retour recht meer hebben. De scanner zit dus geheel ongebruikt in de verpakking, met alle hoesjes erbij, ik heb letterlijk de doos opengemaakt en zag dat het een onhandige kabel was en toen dacht ik ik betaal liever €700 meer voor een met WI-FI. Maar dat mag dus niet meer. Snap jij het?

A huge thank you to the staff at 3D Print, who with great calm, excellent documentation and quick feedback, took care of my printer. Truly a prime example of how good service should be. As a beginner in 3D printing, a darkness was replaced by a new beautiful day with new opportunities. THANK YOU!

I bought a second printer to help me with my orders. I bought an A1 combo and it said 7 days ETA. i contacted them ( and they said it would be 7 days till they receive it and then it would be shipped out to me) which it is now over a week and its still not been shipped.

I contacted them today 05/12/2025 and they told me its expected early next week. but that's not what they told me the week before.

so far the service hasn't been good.

I ordered a refurbished 3D printer plus filament. When I received the order confirmation this was only for the filament. So I send an email but also, to be sure, I called 3D Prima. The person on the line was very friendly and told me he found the issue and was going to proces the order manually. However, after 15 minutes I received an email that the printer was already sold to someone else (10 minutes prior my order). So now the whole order is cancelled.

So I order something, the payment company received the complete order, but I in the end have nothing. Yes the order is now also cancelled at Klarna, so I have no costs but I expected to receive a printer. Not 30 minutes of work and nothing in the end. So I'm very unhappy...