Eleco Software Ltd Reviews 13

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Quick & easy CAD programs for all your building design requirements including self-builds, house extensions, new builds, renovations, multi-home developments, loft & garage conversions.


Contact info

2.0

Poor

TrustScore 2 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product good support.

I wanted to save time in the planning stages of a bungalow remodeling project. Architects etc were expensive so I purchased Eleco's EVO package. It did the job although I did need some guidance from the support people. They never failed me.

16 September 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Dear David

Many thanks for your review and good to hear that you have successfully been able to produce your planning application drawings in our Arcon Evo software. We have been happy to assist too when you have needed help with your project and am pleased to hear that you have been happy with our service.

Kind regards,

Tim
Eleco Software Ltd

Rated 1 out of 5 stars

Continually crashes, very slow, very frustrating

Having just forked out a not insignificant amount of money for this software I would expect it to, at a very minimum, remain open while I work on it. Sadly it doesn't like remaining open and instead decides to continually shut itself down, whenever it feels like it. In one spectacular crash it then wouldn't open up again at all and needed a laptop restart to continue the fun. I noticed the version is 1.01, copyright 2015, which pretty much means it's had no development on it since it was released 5 years ago. Wish I could get my money back.

26 June 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Hello Dan, have you contacted our software support line/email so that we can help resolve issue? Please email: 3darchitect@elecosoft.com . Hopefully you have contacted us already and the issue has been resolved but if not, please email us direct with your order ref and details of problem including steps leading up to program closing.

Regards,

Tim

Rated 5 out of 5 stars

I have had Arcon EVo for some time now…

I have had Arcon EVo for some time now and have recently bought the conservatory software to supplement it. In this time I have done a couple of planning applications. I looked at several other planning software programs decided upon this one. I'm glad I did. Not only is the software fantastic but also the support is brilliant. You won't go wrong with this software and all I can say is buy it!

1 May 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Dear Doug

Thank you very much for a great review and good to hear that you have already completed a couple of planning applications in Arcon Evo. Thanks for buying Conservatory Designer too. As you are finding out, this is a great tool that can be used on it's own but also allows you to load your conservatory model in to your Arcon Evo building project.

Kind regards,

Tim
Eleco Software Ltd

Rated 5 out of 5 stars

Upgraded to Evo and found it easy to use

Had a problem with the lower priced version but was offered a free upgrade to Evo which has worked fine. It was my first time using this sort of software but was easy to master with the guides quite good for the basics. Completed a full set of plans on a 3 story house with complicated roof in under a day.

16 April 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Dear Karl

Glad to hear you're up and running and that you've managed to complete a full set of plans within a day. Arcon Evo does allow for complex roofs to be drawn so it's good that you have been able to design your complicated roof using the tools available in software.

Kind regards,

Tim
Eleco Software Ltd

Rated 5 out of 5 stars

After trying two other competitor products...

After trying two other competitor products for almost a year, I purchased Arcon Evo. In addition to the outstanding quality of service and support I've received, the software has proven to be head and shoulders above anything else I've tried - and for a lower price tag.
I can now design what I want - in a simple, efficient and logical way. Moreover, I feel confident in submitting the Arcon Evo drawings for approval by the relevant building authorities.
I give Arcon Evo my highest recommendation!

9 April 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Dear Allan

Many thanks for your positive feedback and good to hear you are able to achieve your desired results using Arcon Evo software. I am also very pleased to hear that you have received a good level of after sale support. Your recommendation means a lot to us.

Kind regards,

Tim
Eleco Software Ltd

Rated 5 out of 5 stars

Amazing value for money software…

Since the mid 1980's I have used most of the high end Archtectural software packages, including Autocad, Revit,Microstation and Datacad. I purchased 3Darchitect about two weeks ago and have spent several days getting to know the interface. I find it similar in manyrespects to Revit, much easier to use, and considering the price difference it is nothing short of reemarkable. I have yet to explore the rendering capabilities, but based on my experiance to date, I would recomend it to anyone. To those without a CAD background it will require patience but it will be worthwhile, as it is a very capable and powerful tool.

9 April 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Dear Tony

Many thanks for your positive feedback and it's encouraging to hear this from a customer who has used other Architectural software programs.

Kind regards,

Tim
Eleco Software Ltd

Rated 5 out of 5 stars

Arcon 3D Architect Home Designer

Arcon 3D Architect Home Designer

I started using the predecessor to 3D Designer two decades ago! Over the years I've migrated my projects through to this latest incarnation and have found it invaluable for both simple room renovation ideas to complex house extensions. Self builders can even use it to design complete homes.
There's an excellent range of furnishing and decorative objects. The ability to show projects in 3D with rotate, zoom, and walkthrough functions is especially useful to give clients an instant view of their ideas.
Finalised projects can be output to a standard acceptable to planning departments.

9 April 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Dear Derek

Many thanks for your positive feedback and great to hear you are putting our latest software to good use. I am glad you are finding our 3D home design software useful for communicating your designs to clients and also for planning application submissions.

Kind regards,

Tim
Eleco Software Ltd

Rated 5 out of 5 stars

Great software and fantastic customer…

Great software and fantastic customer service.

9 April 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Thank you very much for your review! I am glad to hear that you are pleased with our software and customer service. I will pass this on to my colleagues.

Kind regards,

Tim
Eleco Software Ltd

Rated 1 out of 5 stars

On the surface this is a good program

On the surface this is a good program, however, it is extremely frustrating to use. There are basic things that do not work as advertised, for example loading objects from the 3d warehouse. The program often bombs out and hopefully you have not lost much. Editing items can cause the display to hide the items. You can selected a group of hidden items but individually. What a waste of money.

8 April 2020
Unprompted review
Eleco Software Ltd logo

Reply from Eleco Software Ltd

Dear Mike

Thank you for your feedback.

Regarding 3D Warehouse where you can access 3d Sketchup models in addition to the 1,000's that already come included with our software however, there has been a change to 3D Warehouse (we have no control over) making it harder to import objects directly in to your plan however, you can still download objects from 3D Warehouse in DAE format and import them in to your plan via Load Objects menu. Please contact us so that we can provide you with instructions on how to do this.

Regarding your other points, I am not sure what you mean about the display hiding items on editing and regarding the software to close, I will need more info please on where this happens. This is not something other users experience so would appreciate more info so that we can help resolve this/find a suitable solution for you if the problem continues.

Please contact me direct on arconsupport@elecosoft.com so that we can help.

Kind regards

Tim
Eleco Software Ltd
arconsupport@elecosoft.com

Rated 1 out of 5 stars

No customer service

I bought the home designer pro version as it suggested it was easy to use and would do everything I wanted.
I'm work drawings, take off software and excel daily but couldn't get to grips with this programme. Really don't have enough time to fool around with it.
I noticed on their website they offer a full day or half days training for the software st their office. I've been ringing and emailing since December 2018 to book this and still have had no reply!
Shocking customer service that has left me software I cannot use.

15 February 2019
Unprompted review
Rated 5 out of 5 stars

If I can do it, you can do it! I'm very happy I purchased this

I've been trying to build and design a house for over 6 years. I hired an architect to do some brainstorming, but it did cost a fair bit and at the end, the communications were too slow. I decided to shop around and try doing it myself. I first looked at Autodesk, however soon realised there is actually home design software packages out there for people like me. .
I narrowed my search down to ChiefArchitect and 3D Architect Pro.
At the end, I decided to go with 3D Architect pro. as it has a lot of British library and designs, and the guy at support was very helpful answering my presale questions. I have now designed over 10 versions of my dream home, and will be hiring an Architect soon to double check things. Probably the best thing I have ever done in my senior years! THANK YOU SO MUCH

8 August 2018
Unprompted review
Rated 1 out of 5 stars

After reading great reviews on there…

After reading great reviews on there website , I decided to purchase there Home designer Pro Version .
How disappointing and complete waste of money .
I currently use a CAD package from Winner on a daily basis for designing kitchens so have a little CAD knowledge .
The Elecosoft software is aimed at little or no CAD experience even saying how it so intuitive that children can use it . I have found extremely unusable and after many hours finally had to admit defeat that I will never be able to draw the plans for my extension using it .
Please only purchase if you will attend there chargeable training course which you will require .
Not to mention the constant crashing and shutting down .

2 April 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look