23andme Reviews 

It took four months and hundreds of emails to get my results. Customer Care only had bots, no humans, who just gave the same robotic responses over and over

It is not as easy to understand as I would like.

They update me often on new features and changes. Just wish there were more contemporary connections and more history on the life of those listed. Just general information on what their jobs and lives were like.

confusing, no help understanding the results and emails I got after were all about buying additional services when the first service purchased was never followed up. I wouldn't recommend

They do a good job an have more experience  than any company

Doesn’t really tell me anything, names people that are 4th & 5th relatives. Never heard of ant of these people

You charged me money without my permission in a really sketchy way.

Crappy company. Very disappointed. Limited info. Too much time spent for limited info.

Great product

Great to connect with family too see where we come from

It’s been almost a month since I ordered my kit and I’ve received NOTHING. It’s been shipped twice and returned to the lab twice without any explanation as to why my kit couldn’t be delivered to my home address. Their AI customer care agent “Brian” just keeps asking me for a different address to ship my kit to, but I only have one home address? Where I receive mail from all mail couriers just fine. I’ve asked for a refund because this is just ridiculous at this point.

I never receive a verification number.

I cannot even log into the data. Something is wrong. Passwords etc...

The product is all about upselling, even once you have paid a lot of money for the initial service. Also, the links to Google and Google founders are so obvious... seems to pure marketing cash machine they are trying to create.

I FEEL THERE MUST BE MORE HONEST & MORAL COMPANIES OUT THERE DOING THIS SERVICE

It’s amazing to see my origin but I do not recommend buying the premium membership.

I canceled this a year ago and you keep taking money

There were no OMG moments or surprises but it is really amazing how this service does a deep dive into me and my family history. I’ve enjoyed being able to take what I’ve gotten to my doctor in regards to my health outlook and have good discussions about diet and exercise of both body and brain.

I am happy to see more ancestral things coming up and more additions to the health part of 23 and me. I enjoy seeing where my ancestors came from.

23andMe filed for bankruptcy protection, being fined by UK and other regulators for a 2023 data breach, and announcing that the company is being sold. The data breach exposed customer information from millions of accounts, and the subsequent sale has raised privacy concerns for many customers. So I closed my account and asked for immediate deletion of all my personal details.