Having been a loyal customer for many years I wanted to say a big shout out to Hayley, Iain and the wider team who simply over deliver time and time again. Nothing is ever too much trouble, any rare i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I run a private swiming pool which is used by local swim schools and families etc. 1st Direct have provided excellent servide to me over the years with pumps, chemicals, AFM, water testing equipment,... See more
Have been using 1st Direct Pools since setting up a small swim school recently and with every plant modification we make they are our first port of call for parts. Delivery is always prompt and parts... See more
Company replied
Have dealt with 1st Direct Pools for a couple of years now and always had great service. If a part isn’t obvious on the website, a quick phone call and one of the great sales team will find it. If... See more
Company details
Written by the company
Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...
Contact info
Ambassador Business Park, SP8 5SE, West Stour, United Kingdom
- 0333 9004040
- enquiries@1stdirectpools.com
- www.1stdirectpools.com
Easy ordering quick delivery
10 March 2021
Reply from 1st Direct Pools
Thank you so much for your feedback.
Customer Services
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent purchase.
Great prices and came the next day…
Great prices and came the next day .quicker than our main supplier
10 March 2021
Reply from 1st Direct Pools
Thank you for your feedback. Great to hear your delivery arrived the next day.
Thank you again
Reply from 1st Direct Pools
Thank you for taking the time to leave a review. Your feedback is very important to us.
Customer Services
Reply from 1st Direct Pools
Thank you for your feedback and taking the time to leave a review.
Customer Services
Reply from 1st Direct Pools
Thank you so much for leaving feedback on your recent experience.
Reply from 1st Direct Pools
Thank you for your feedback on your recent shopping experience. Great to know you are happy with our service. Thank you again.
Customer Services
Brilliantly quick delivery.
10 March 2021
Reply from 1st Direct Pools
Thank you for your feedback and taking the time to leave a review.
Customer Services
Excellent service
Everything I needed was in stock and delivery was extremely quick. Very satisfied, thank you.
5 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for leaving a review on your purchase. It is good to know you were happy with your experience.
Many thanks,
Customer Service
Very good prices and responsive service
Very good prices. On top of that I ordered something that in the end I couldn't use and they were very prompt in arranging a return and refund.
4 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave a review on your recent experience with us.
Kind regards,
Customer Service
excellent service
excellent service , great price and easy to use, what more you need?
2 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent purchase. This is very valuable to us.
Many thanks, Customer Services
Excellent fast delivery of ALL products…
Excellent fast delivery of ALL products ordered. Super on line retailer
2 March 2021
Unprompted review
Reply from 1st Direct Pools
So happy to hear your feedback. Thank you.
Customer Services
Excellent Service & Value
Excellent value, prompt delivery and helpful customer service. I will definitely use again.
2 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave a review on your recent purchase.
Really pleased to hear you have had a great experience.
Thank you again, Customer Service
Have used several times before…
Have used several times before excellent choice and great prices
1 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you so much for your reply. We are really pleased to hear you are happy with the choice and prices offered.
Thanks again, Customer Service
Great product & service
Ordered solar pool cover with factory fitted leading edge. Arrived promptly, in perfect condition & easy to fit on our existing roller. As it's winter we will not actually have it in use at the moment but at least it's checked & all seems to be perfect.
26 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent bespoke order and it's delivery.
Thank you again, Customer Service
Easy web site to use
Easy web site to use, next day delivery, happy days!
26 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for your feedback. Great to hear.
Great service as always
26 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you, that's great to hear.
Happy to recommend this company
Happy to recommend this company, we did have an issue with parts that were ordered, but they were extremely helpful in resolving the issue, excellent customer relationship always responding to my concerns in a prompt and polite manner. Corinna was a pleasure to deal with, will use them again.
Ian
25 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave a review on your recent purchase with us.
I am pleased to read to you were happy with the service we provided.
Thank you again, Customer Service
Swimming Pool Supplies
Good website, easy to order, competitive prices.
Fast delivery. Perfect. Thankyou
18 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent purchase.
Many thanks
Customer Service
Arrived on time with no problems.
15 February 2021
Reply from 1st Direct Pools
Thank you for your feedback. It is much appreciated and great to know your experience went well as we would like to expect.
Kind Regards,
Customer Service
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