1st Class Medical Reviews 

195
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge about the products, making the selection process smooth and informative. Many people highlight the exceptional customer service, noting that representatives are kind, polite, and go above and beyond to ensure satisfaction. The overall service is described as excellent, with consumers appreciating the detailed explanations and personalized approach to finding the right product for their needs. However, some customers also noted significant dissatisfaction with certain products, citing issues like units failing prematurely, excessive noise, or not receiving their original machine back after repair. A few other people also felt that customer service was poor in these instances, with concerns about unacknowledged issues, slow responses, and a lack of accountability for faulty products.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their kindness, patience, and helpfulness.... See more

Product

People report positive experiences with product, with many customers expressing excitement about receiving... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful and efficient staff... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the professionalism and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 2 days of research into portable oxygen devices, the conclusion was nothing on Amazon gave me all the features I was looking for. Then internet searches revealed only a handful of devices that... See more

Rated 5 out of 5 stars

Brett Carlson was very helpful. I just need oxygen at night and need something portable because I dog sit at other peoples houses and occasionally travel. My concentrator is too big and heavy to use... See more

Rated 5 out of 5 stars

Jake is an excellent representative. We had a lot of technical difficulties and took a lot of time and patience to complete our transaction. He was patient and kind during the process. He answered... See more

Rated 5 out of 5 stars

Was looking for a portable light weight concentrator. Jake Love answered my call and proceeded to walk me through my concerns and ann all my question. He mad several recommendations and a Ceres ques... See more


Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Equipment Manufacturer
  4. Medical Supply Store

Information provided by various external sources

1st Class Medical is the world's largest distributor of portable oxygen concentrators! We are an authorized dealer for every major manufacturer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

195 reviews

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No history of asking for reviews

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4.6

All reviews

(195)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience I have been looking…

Great experience I have been looking for a portable Oxygen Concentrator for weeks. But didn’t think I could afford one but Thanks to Hannah Godlove I found mine today. She helped me every step of the way. I would recommend this company.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased a portable oxygen…

I recently purchased a portable oxygen conentrater, and Rick Sansovini was my representative. He went above and beyond what I would call top notch customer service assistance. He was patient, educated, and personable. I thoroughly enjoyed my experience.
I'm still waiting for my concentrator to arrive, but I am certain I will love it.
Update: my concentrator arrived, just as described, and in a timely fashion. There was a hitch at first, in that the battery would not charge or hold a charge, but customer service worked with me to try a hard restart first, and when this did not work, they replaced the battery. Now, everything is working just fine. I would absolutely recommend 1st Class Medical for all your equipment needs.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

I am really pleased with my new…Portable oxygen concentrator

I am really pleased with my new concentrator. It was was smaller and lighter than I expected and fits perfectly in my walker with enough room for ventilation.
When I set it up,it was making a clicking sound but I called and they were immediately able to identify the problem. Now it's working perfectly and I'm able to get out more. Thanks Scott for all your help.

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service and oxygen equipment

1st Class Medical and Mr Grimes were exceptionally helpful in helping me find the oxygen concentrators I needed to keep my life and travels as close to normal as possible. Equipment arrived quickly and was easy to set up and use.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Hannah Godlove went above and beyond to…

Hannah Godlove went above and beyond to make sure I had every one of my many many questions answered. She made sure I understood the product I was purchasing and made sure my purchase went smooth. I got a great price, a great product, and phenomenal customer service which is becoming rare these days. I will definitely call her if/when the need arises.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Awesome!

Sebastian Stoicescu was very cordial, helpful, and transparent with reference to my purchase of the Arya Max portable oxygen concentrator. It certainly is a blessing to me and makes my life much easier. Thank you, Sebastian, for all of your support!

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Rick Masterson

Rick Masterson, was very friendly and helpful. He answered all of our questions quickly and provided additional information to help us make our decision.

Kindly,
Dale and Sandy Lucero
Highlands Ranch, CO

17 June 2023
Unprompted review
Rated 5 out of 5 stars

Dave Walter made my experience Great…

Dave Walter made my experience Great for my 83 year old dad. He worked with me to get my dad a top of the line portable oxygen concentrator with the newest technology and the best battery life for a reasonable price! God bless him and this company!

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Colin was amazing

Colin was amazing. He went above and beyond to help me get an oxygen tank in my home in a matter of days for someone who has trouble breathing. I really appreciate his kindness that he showed, and the way he followed through and made this purchase easy! He is super friendly, and his customer cell service skills are outstanding. Thank thank you again for all your help. I can’t be more thankful and relieved. Shannon Robinson.

13 June 2023
Unprompted review
Rated 4 out of 5 stars

Michael Bentajado was helpful in…

Michael Bentajado was helpful in multiple accepts; looked for the best portability, best cost effectiveness, getting all medical information from MD. Prompt on sending what was needed per my request. Thanks Michael.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Jake was very helpful in helping me to…

Jake was very helpful in helping me to purchase the right portable oxygen machine for me, if he didn’t have the answer to my question he put me on hold to find the correct answer instead of just giving his opinion or best guess. I appreciate the time and effort Jake put into me needs, thank you Jake.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Gia was very helpful from start to…

Gia was very helpful from start to finish and even provided additional insight after the sale. She was very knowledgeable and explained everything to me in great detail. I never felt pressure from Gia however her winning way made it easy for me to move forward with my purchase.

Lesley Hayes

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Mikey M

Mikey M. responded to my urgent request in a most professional and speedy manner - something of the outmost importance when you are dealing with oxygen concentrators!
S. Brodkin
San Diego, CA

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Collin Grimes was so helpful

Collin Grimes was so helpful! My husband needs hi flow oxygen and Collin explained the options available and which one would be best for us. Collin was courteous and knowledgeable. It was a pleasure working with him.

11 June 2023
Unprompted review
Rated 4 out of 5 stars

Scott H

Scott H. Sweeney was great - very helpful with answering my questions. His great customer service, and knowledge of were very helpful. I can't give you a reivew of the product at this time because we just order should be in this week but Scott I give a thumbs up for.

6 June 2023
Unprompted review

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