1stChoice Formations Reviews 

2,437
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and efficient registration process, highlighting the highly helpful and professional support team that always goes above and beyond. People note that communication through email and phone is extremely clear, and any encountered issues are resolved promptly with great care and attention. Some reviewers were not happy with the customer service, mentioning completely ignored emails, unhelpful generic replies, and frustratingly delayed responses. Consumers also reported that services were allowed to expire unexpectedly, leading to wasted time, poor communication, and unnecessary stress during daily business operations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a smooth, efficient, and professional... See more

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, professionalism, and... See more

Customer service

Customers report positive experiences with customer service, noting that the team is efficient, friendly, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that queries are resolved... See more

User experience

Consumers find user experience to be positive, noting that the online setup and company registration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend 1stChoice Formations. The online setup process is incredibly fast, simple, and transparent. What we appreciate most is their outstanding support, every time we’ve reached out, th... See more

Company replied

Rated 5 out of 5 stars

Great service if you are running a Limited company from home. Been using 1st choice for a few years now and the service has been great. Ideal when working from home or if you have no official busi... See more

Company replied

Rated 5 out of 5 stars

Communication was through email with fast replies. As a non-resident, I'd tell you that once you prepared the required proofs for identification then everything will go smoothly with 1st Choice. In my... See more

Company replied

Rated 5 out of 5 stars

I have known Ronnie for several years, and he has always provided exceptional service. He is extremely professional, efficient and quick to respond, while also being genuinely friendly and always in... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

We are company formation agents and address service operators authorised by Companies House to submit company formation applications online. Our team has been supplying these services since 2011. OUR ADDRESS SERVICE is provided from an address in the heart of London's business and professional services district. We were the first formation agent to offer all our address users a free document scanning service. Furthermore, we are the only address service provider to offer an online document storage system allowing clients to access all the post we have scanned for them as and when they need to. This saves our clients a lot of time searching through their emails to find their post. Our TRANSPARENT PRICING lets clients predict how much we will charge for ongoing services. In addition to company formations, we have developed expertise in two other services, namely; COMMUNITY INTEREST COMPANIES (CIC): We register hundreds of Community Interest Companies every year and have been doing so for many years. We know the registration system inside out and can complete the process quickly and efficiently. Our charges for this service are lower than the fees typically charged by accountants and solicitors. In fact, many of our CIC orders come from professionals. ADMINISTRATIVE COMPANY RESTORATIONS: We have developed expertise in restoring companies struck off by Companies House. We act quickly and efficiently and keep clients informed at all process stages. Our fees are modest and transparent. We process several hundred restorations annually and frequently do so on behalf of accountants and solicitors. SOCIAL ENTERPRISES AND CHARITIES: We have several options for companies limited by guarantees. The possibilities range from companies that clubs and associations can use to company structures suitable for future use as charities. We also have a close association with a small accountancy practice that specialises in charity accounting and, because of their experience as trustees to several charities, can advise on the creation of a Charitable Incorporated Organisation (CIO) NON-UK RESIDENT CLIENTS: Our scanning and document storage and filing system makes our service particularly useful to non-UK resident clients. No charge for getting post; it's all included in the subscription. Consequently, many of our clients are not based in the UK. : LIMITED LIABILITY PARTNERSHIPS (LLPs): Our pricing makes our service particularly attractive to LLPs.

Form Company With Address Service £60+VAT

Written by the company

Form Company With London Office Address
Form your Company with central London registered office address with FREE service addresses for their directors and shareholders in the first year.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,437)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service - Chandan 10/10

Chandan assisted in my company restoration and what seemed like a an onerous task he made seem very simple. He was clear in his instructions for what he required and kept me updated as to the timeframe and where the process is at. Very pleased with the service and for a very reasonable price.

9 June 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Jagbir,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 4 out of 5 stars

Ring up rather than using the website

When you speak to someone over the phone they are very helpful, I spoke to Arun who explained things well and was helpful. The website was not straightforward hence I had to ring up and sort my issue out and that's why I gave four stars

9 June 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Client,

Thank you for taking the time to post your review. We value your suggestion and shall work towards improving your experience with us in the future.

Regards,
Subir, on behalf of the Admin team

Rated 5 out of 5 stars

An excellent service

An excellent service. The site is well laid out and straightforward to understand and complete. I thoroughly recommend 1stChoice Formations.

4 June 2025
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr Patterson,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Concerned that I had missed my payment…


Concerned that I had missed my payment date, but my mind was put to rest by Ronnie who very kindly made everything so simple, organised, and sorted it all out immediately. Really, really helpful.

4 June 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mrs Broster,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Excellent Service: What I saw is what I got

What I saw is what I got - detailed and helpful information and service. I was advised of the completion time and it was met. The approach helped me to manage the information load. I cant wait to register more companies with them.

3 June 2025
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr Okoegwale,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Good service

Good service

30 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Client,

Thank you for taking the time to post your review.

Regards,
Subir, on behalf of the Admin team

Rated 5 out of 5 stars

Great professional support

I got a superb professional support

30 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Claudio,

Thank you for taking the time to post your review.

Regards,
Chandan, on behalf of the Admin team

Rated 1 out of 5 stars

Terrible experience with 1stchoice

Terrible experience with 1stchoice - takes up so much time to resolve something that I feel like it should be very straight forward. Doesn't help you are dealing with numerous difference advisors, some who doesn't know the service/portal very well. Overall a frustrating experience.

Their response to my review is incorrect and shows that they still don’t understand my frustration or what went wrong. Which goes to show that there won’t be any improvement so I will need to look for other competitions to move to in the coming year.

28 May 2025
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mrs Pollard

I am sorry to learn that you experienced some difficulty dealing with us.

I see that you have, since 2022, placed or formed 12 companies with us, which I take as an endorsement.

I understand the problem was resolved, but it should have been better handled.

I will look into the matter further. In the meantime, please accept my apologies.


Yours sincerely

Robert Morris

Rated 5 out of 5 stars

Exceptional Five-Year Experience

1st Choice Formations has helped my company for five years, making everything smooth and easy. Their customer service is amazing, always quick to answer, very friendly, and ready to help with any questions. They handle everything with care and make sure I have the best support. I highly recommend them to anyone who needs a good and reliable company formation service.

28 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Patrick,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 4 out of 5 stars

Great service

Although there was a glitch at the start,this was solved quickly and professionally. Ronnie followed every email with a phone call to make sure it was clear.I am happy with their service and I highly recommend.

27 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Alice

I am glad we were able to sort out the glitch. I know the support team made a big effort to resolve matters.

Robert Morris
1stChoice Formations




For 1stChoice Formations

Robert Morris

Rated 5 out of 5 stars

Brilliant Service – Highly Recommended!

I’ve used their services and was genuinely impressed by the level of professionalism, efficiency, and support throughout the process. The team was not only knowledgeable but also very approachable and quick to respond to any queries I had. They made everything smooth and stress-free from start to finish.

I’m especially thankful for how helpful and friendly they were - truly a team that goes the extra mile. Highly recommended for anyone looking for reliable and high-quality service!

14 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Shehzad,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Customer Service

The company has a great customer service. They are very polite and they respond to all queries on time. The customer service assistant I spoke to was called Arun. He was able to deal with my query on time. He knows his job and does it very well

12 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr Bruce,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

admins are very helpful

admins are very helpful
fast reliable and supportive
thank you team 1st choice

7 May 2025
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr Gurung,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Good Customer service

Good Customer service, helpful and going above and beyond!

8 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Client,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

1st Choice Formations - your trustworthy business partner!

1st Choice Formations provide a competitive, professional and reliable service. The team are amazing friendly and supportive - we have had a truly positive experience - thank you!

7 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Sasha,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

Very nice services provided by…

Very nice services provided by IstChoice Formations and they handled queries in very good way

7 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Mr Goyal,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us.

Regards,
Chandan, on behalf of the Admin team

Rated 5 out of 5 stars

great service from Ronnie

great service from Ronnie. Called to confirm some details and answers were clear and direct. Very helpful and polite.

1 May 2025
Unprompted review
1stChoice Formations logo

Reply from 1stChoice Formations

Dear Client,

Thank you for taking the time to post your review. We are delighted to learn that you are happy with us. .

Regards,
Subir, on behalf of the Admin team

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