1pMobile Reviews 

19,957
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,528 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent value for money and affordable pricing, noting significant savings compared to previous providers. Many people appreciate the seamless transfer process when switching networks, finding setup and account management easy. The service quality, including network coverage and data speeds, is consistently praised as being on par with or better than major providers. However, some customers noted significant difficulties with customer service, reporting unresponsiveness to emails and phone calls, or unhelpful chatbot interactions. A few others also felt that network reception was poor in certain areas, with some experiencing worsening signal quality or a lack of 5G service.

What people talk about most

Service

Users describe positive interactions with service, often highlighting excellent coverage and voice quality,... See more

Price

Consumers generally find the pricing to be very competitive and affordable, with many noting significant... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the setup process for SIMs and... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting significant savings and... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The connectivity is just as good as EE but the cost is considerably less and European roaming is included as standard. The transfer was seamless. I would have given 5 stars but I think 1p mobile coul... See more

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more


Company details

  1. Mobile Network Operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.


Contact info

4.2

Great

TrustScore 4 out of 5

20K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(19,957)

1,514 reviews in the last 12 months

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Rated 5 out of 5 stars

Been with 1p since the beginning

Been with 1p since the beginning, apart from the odd teething problems at the start have been the best SIM card mobile phone account I’ve ever had, highly recommend especially to anyone who travels a lot, always works same tariff every country I’ve been. Prices and plans simple top ups and extras simple, so ideal also for old or young, first phone etc.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

I am very angry with this Ripp off…

I am very angry with this Ripp off company . I have a disable relative who only uses his old mobile phone once or twice a month in an emergency to call me . It used to be £5 or £6 for 3 months. Now it’s £6 every month for just 3 or 4 calls a month. Tried ringing them but it seems they are not accepting calls anymore! How do you expect a OAP to go on line ? I also got a message from 1p mobile to ring 150 for balance. When I ring 150 it’s SKY mobile ! This company should be investigated urgently. Try ringing 03333442278 it’s never answered ever now between 9 and 5 .
This company was good 4 years ago but Not anymore . THIS COMPANY SHOULD BE INVESTIGATED especially with the 5 star reviews from customers who had been them for years and suddenly giving 5 stars and only reviewing this company and no other companies!

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Very confusing pricing structure

Very confusing pricing structure. I was with them for just over a month on what I thought was a £15/50gb a month plan...I spent over £61 in that time...not sure how though partly the issue was 1p treating Ireland as a foreign country when other people companies don't (living in Northern Ireland a lot of of time is spent in the south). (Was previously with Sky on their 40gb month deal and NEVER used more data.)

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value and signal what more could you ask for!

My Dad is so pleased with his 1p mobile sim. His previous network had no signal in his house and had to go outside to make a call.. not helpful if you are elderly, not feeling well and its raining. He now can get signal anywhere in his bungalow and it has improved his experience of mobile phones enormously. Thank you. If my network let's me out of the last few months of my contract I will certainly be joining 1p!

.

28 March 2026
Unprompted review

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