I have had no issues with ordering at all. I can only buy one bottle at a time as I am on a very low income and it's not something I can afford. BUT, I do like the products, LiverMD and MagMD. I have... See more
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I purchased collagen because my hair was getting very thin I had previously used daily hair growth vitamins for over two but I had no results in growing my hair. I have been using the collagen pepti... See more
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I have been using 1MD supplements for many years, I would have tried at least 7 different ones and I have to say they all do the job they are made for! It has cost a lot of money as I live in NZ, how... See more
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I have been taking vision MD for over 1 year since cataract surgery last year. Since I am legally blind in my left eye have taken supplements for my eye health for many years and switch when it seem... See more
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Company details
Written by the company
1MD Nutrition is a trusted leader in the health and wellness industry, offering scientifically formulated supplements designed to support whole-body health, vitality, and longevity. Our products are meticulously crafted with the highest-quality ingredients, backed by research and designed for optimal absorption. Whether you're looking to support heart health, boost immune function, or improve cognitive performance, 1MD Nutrition offers targeted solutions to help you achieve your wellness goals. We are committed to transparency, sustainability, and customer satisfaction, ensuring that every product meets the highest standards of quality and effectiveness. All our products undergo rigorous third-party testing to guarantee potency, purity, and safety, giving you peace of mind with every purchase. Our team of experts, including physicians, nutritionists, and wellness advocates, is dedicated to empowering you with the knowledge and tools you need to live your healthiest life. From our top-selling VisionMD® for eye health to our LiverMD® for liver support, we offer a wide range of products tailored to meet the unique needs of our customers. Join the millions of 1MD Nutrition customers who trust our products to support their health and wellness journey. With a strong focus on customer care, we prioritize delivering an exceptional experience and are always available to assist with any questions or concerns. At 1MD Nutrition, we believe in making health and wellness accessible, effective, and truly beneficial for every individual. Join us on the journey to better health today! Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and find a solution.
Contact info
United States
- www.1md.org
4.2
Great
188 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Order not received
Hello,
I have put in an order on 2/21 and still have not received it.
I also sent an email on 3/14 and still have not heard back.
I am really disappointed at this moment, I was hoping for better.
For reference, my order #472917.
25 March 2025
Unprompted review
Reply from 1MD Nutrition
Hi Gerald,
We sincerely apologize for the delay with your order and understand how frustrating this experience must be. Timely delivery is a priority for us, and we are truly sorry for the inconvenience and lack of communication. It is our utmost priority to deliver outstanding customer service and we missed the mark.
After reviewing your order, we found that a technical issue caused it to be placed on hold, preventing it from shipping as expected. We’ve corrected this and have already expedited your order with 2-day shipping to get it to you as soon as possible. Additionally, we’ve issued a $10 store credit as an apology for the inconvenience. You’ll receive an email shortly with your tracking details and store credit code.
Please don’t hesitate to reach out to our customer support team at support@1md.org or (888) 393-4030 if you need any further assistance. We truly appreciate your patience and are committed to making this right.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
I have Crohns disease and other medical issues
I have Crohns disease and have been taking the Gut Heallth for over a decade and it has helped minimize flair ups. I also use Liver Health and my liver tests all come back normal despite having a fatty liver. I have researched similar products and 1MD almost always is the highest rated. My only complaint is their products are all capsules and I sometimes have a hard time swallowing them.
15 March 2025
Unprompted review
Reply from 1MD Nutrition
Hi Lina,
Thank you for sharing your experience with GutMD and LiverMD! We’re thrilled to hear that both products have been so beneficial in managing your Crohn's disease and supporting your liver health. It’s wonderful to know that LiverMD has helped keep your liver tests normal despite having a fatty liver, and that GutMD has helped minimize flare-ups.
Both GutMD and LiverMD are doctor-formulated by gastroenterologist Dr. David Kahana to deliver science-backed, effective solutions for digestive and liver health. LiverMD has earned great feedback, with 81% of users reporting more energy.^ It’s also received several awards, including the 2020 NEXTY Award for Best Condition-Specific Supplement and the 2021 Taste for Life Supplement Essentials Award for Best Liver Support Supplement. With over 1.3 million bottles sold, it’s clear that many others are experiencing similar positive results.
We understand that swallowing capsules can sometimes be challenging. Many of our formulas can also be opened and sprinkled onto food, like yogurt or applesauce, without issue. Additionally, some find the "lean forward" method—tilting your chin toward your chest as you swallow—helpful for swallowing capsules. Another trick is gently squeezing the ends of the capsule to slightly shorten its length, although this only helps a bit.
We appreciate your feedback and always encourage our customers to talk to their healthcare provider to ensure our supplements fit into their routine. If you ever have any further questions or need assistance, feel free to reach out to our customer support team at support@1md.org or (888) 393-4030. We’re here to help!
Thank you,
Margaux
Customer Service Team
1MD Nutrition
Knee pain relief
About 3 years ago I awoke with extreme knee pain that came on suddenly. 1MD Nutrition came up as a reputable company and I was impressed that it was made up of a collaboration of physicians who contributed to the formulation of the different supplements. I decided to try Move MD and within a week or two, my knee pain was gone. I have continued to take this supplement and I believe it has helped keep my knees from progressing into debilitating knee pain.
14 March 2024
Unprompted review
Reply from 1MD Nutrition
Hi William,
Thank you for sharing your experience with MoveMD! We're thrilled to hear that it helped relieve your knee pain so quickly and has been effective in keeping it at bay. We’re proud of the work we do, and it’s great to know that our collaboration with top physicians, like Dr. Adam Kreitenberg, has made a real difference for you.
MoveMD has earned high praise from many users, with 81% stating it was better than other joint health products they’ve tried.^ It’s incredible to hear that it’s been a key part of your joint health routine, and we’re thrilled to know it’s helping you maintain mobility and avoid debilitating pain.
If you ever have any questions or want to share more about your experience, don’t hesitate to reach out to our customer support team at support@1md.org or (888) 393-4030. We’re always here to help!
Thank you,
Margaux
Customer Service Team
1MD Nutrition
I have been consuming 1MD Supplements
These supplements seem to be valuable because they appear to be supplied with approval by doctors I am not able to judge them definitively, but I am satisfied with taking them. I take the vision and joint movement preparations My doctors have not approved or recommendwd then
14 March 2025
Unprompted review
Reply from 1MD Nutrition
Hi William,
Thank you so much for your feedback, and we're glad to hear you're satisfied with taking VisionMD and MoveMD! Both products are highly regarded in the health community, and it's great to know you’re benefiting from them.
VisionMD is doctor-recommended by ophthalmologist Dr. Dagny Zhu, and it has earned recognition in the 2025 Remedies Health & Beauty Essentials Awards for Vision Support. With over a half million bottles sold, it’s clear that many users have found real results. In fact, 73% of loyal VisionMD users reported experiencing improved vision acuity and clarity.^
MoveMD, recommended by rheumatologist Dr. Adam Kreitenberg, has also garnered strong customer satisfaction, with 81% of users stating it was better than other joint health products they've tried.
We always encourage our customers to discuss any supplements with their healthcare provider to ensure they align with your individual needs. Thank you for being a 1MD Nutrition customer—we truly appreciate your trust in our products. If you have any questions or would like more information, feel free to reach out to our customer support team at support@1md.org or (888) 393-4030. We're always here to help!
Thank you,
Margaux
Customer Service Team
1MD Nutrition
The Prostate MD supplement has no equal!
The Prostate MD supplement has done wonders for me. I used to take an Alpha blocker that made me really dizzy. But with the Prostate MD, I’ll can go whenever I want, and when I don’t want to, I sleep all the way though the night without having the urge to go! Its am amazing product! I think 1MD is the best of the best. There is no equal!
9 March 2025
Unprompted review
Reply from 1MD Nutrition
Thank you, Jose! We’re so happy to hear that ProstateMD has made such a positive impact on your daily life. It’s great to know you’re experiencing better comfort and uninterrupted sleep without the side effects of other options.
ProstateMD is formulated with a comprehensive blend of saw palmetto, pumpkin seed oil, and other clinically studied ingredients to support prostate health, urinary flow, and overall well-being. Many of our customers share similar experiences, and we’re thrilled it’s working so well for you!
We truly appreciate your kind words and for being part of the 1MD Nutrition family. If you ever have any questions or need further support, please reach out to our customer support team at support@1md.org or (888) 393-4030. Wishing you continued health and wellness!
Margaux
Customer Service
1MD Nutrition
I WAS HAVING HORRIBLE LEG CRAMPS IN THE…
I WAS HAVING HORRIBLE LEG CRAMPS IN THE NIGHT. I WOULD JUMP OUT OF BED. RUB MY LEGS VERY HARD TO GET RID OF THE SPASM. WALKED AROUND FOR 1/2 OR MORE HOURS. MY PRIMARY DOCTOR TOLD ME TO TAKE MAGNESIUM, THIS WAS LIKE BABY ASPIRIN. MY DR IS CONCIERGE, I PAY A LOT OF MONEY TO HIM, HE JUST SAID GET MAGNESIUM. ANY IDEA HOW MANY MAGNESIUM'S ARE ON THE MARKET. I CAN COMFORTABLY SAY SINCE TAKING MOVE MD. AMINIMAL MOUNT OF CRAMPS AND RLS HAS IMPROVED.
6 November 2024
Unprompted review
Reply from 1MD Nutrition
Hi Laurine,
Thank you for sharing your experience! We’re so happy to hear that MoveMD has helped reduce your leg cramps and improve your RLS. We know how frustrating it can be to search for the right solution, and we’re thrilled that MoveMD is making a difference for you.
MoveMD is formulated with clinically studied ingredients like ApresFlex® Boswellia Serrata and Zanthin® Natural Astaxanthin to support joint health, mobility, and overall comfort. Many of our customers report feeling relief in as little as a week!
We truly appreciate you being part of the
1MD Nutrition family. If you ever have any questions or need further support, please reach out to our customer support team at support@1md.org or (888) 393-4030. Wishing you continued comfort and great health!
Margaux
Customer Service
1MD Nutrition
Great service
I have been very satisfied with the service from this company. They are willing to adjust my payment schedule and always on time.
6 March 2025
Unprompted review
Reply from 1MD Nutrition
Hi Norm,
Thank you for your kind words! We’re so glad to hear that our customer support team was able to assist you with adjusting your payment schedule and that you've been satisfied with our service. Providing excellent support and reliability is a top priority for us, and we’re thrilled that your experience reflected that.
Thank you for being a valued 1MD Nutrition customer. If you ever need further assistance or have any questions, please don’t hesitate to reach out to our team at support@1md.org or
(888) 393-4030. We're always here to help.
Best regards,
Margaux
Customer Service Team
1MD Nutrition
BETTER NUMBERS! WOWZER!
Even though I am still classified as pre osteoporosis my numbers have climbed up. The last test numbers were better that the year before. At 78 years of age, to have anything look better instead of getting worse is a blessing. Yes I have recommended this product, even to my doctor.
6 March 2025
Unprompted review
Reply from 1MD Nutrition
Hi Pat,
Thank you for sharing your encouraging experience with OsteoMD®. It's wonderful to hear that your recent test results have improved and that you're experiencing positive changes at 78. We appreciate your trust in our product and your willingness to recommend it to others, including your doctor.
OsteoMD® was developed by Dr. Adam Kreitenberg, a dual board-certified specialist in rheumatology and internal medicine. The formula includes clinically researched ingredients like calcium hydroxyapatite, vitamin D3, and vitamin K2, which work synergistically to support bone health. Notably, OsteoMD® received Taste for Life's '2021 Women's Essentials Award' for best bone support supplement.
Thank you for being a valued 1MD Nutrition customer. If you have any questions or need further assistance, please don't hesitate to reach out to our team at support@1md.org or (888) 393-4030. We're always here to help.
Thank you,
Margaux
Customer Service Team 1MD Nutrition
Hello to the linseners I've been doing…
Hello to the linseners I've been doing business with this company for over 20yrs.and I've never had a problem with anything I've purchased and I'm very pleased with my supplements they're top notch and working very well for my needs all my Doctor check ups are A okay and I'm in my sixties I will never leave them very good Doctor's making the best supplements ever
6 March 2025
Unprompted review
Reply from 1MD Nutrition
Hi Richard,
Thank you for sharing your remarkable experience with 1MD Nutrition over the years. It's truly inspiring to hear that, in your sixties, your doctor check-ups are consistently excellent, and our supplements continue to meet your health needs!
At 1MD Nutrition, our mission is to help people live longer, healthier lives through the powerful integration of advanced science and nature. Our supplements are formulated by a team of board-certified medical doctors and nutrition scientists across various fields, including gastroenterology, cardiology, medical nutrition, and immunology. This dedication to quality has recently been recognized by the Healthcare and Pharmaceutical Awards, naming us the "Best Dietary Supplement Brand of 2023 and 2024."
We are honored to have earned your trust and loyalty over the years. If you have any questions or need further assistance, please don't hesitate to reach out to our team at support@1md.org or
(888) 393-4030. We're always here to help.
Best regards,
Margaux
Customer Service Team 1MD Nutrition
Reply from 1MD Nutrition
Hi John,
Thank you for your feedback! We’re sorry the product didn’t provide the long-term results you were expecting right away. Good health takes time and consistency, and many of our customers see meaningful results after three to six months, with even better outcomes after a year or more.
96% of our customers report being satisfied with the effectiveness of 1MD Nutrition products, and we encourage you to stick with it as results may be just around the corner.
If you have any questions or would like assistance, please reach out to our customer support team at support@1md.org or
(888) 393-4030.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
My knees used to hurt all the time…
My knees used to hurt all the time until I started using MoveMD joint support. Now I’m not in constant pain. Great product, helps me a lot. I had 1 issue several months ago where I didn’t get my monthly bottle. 1 call and it was quickly solved. I don’t quite understand where all the negative reviews are coming from. I’m grateful for the 1MD program.
6 March 2025
Unprompted review
Reply from 1MD Nutrition
Hi Suzanne,
Thank you for sharing your positive experience with MoveMD®. It's heartening to hear that our joint support supplement has alleviated your knee discomfort, allowing you to live without constant pain. Your satisfaction and improved quality of life are our top priorities.
MoveMD® is formulated with clinically studied ingredients designed to promote joint mobility and flexibility. Notably, 68% of users have reported increased flexibility within 12 weeks, and 63% experienced reduced joint discomfort in the same timeframe.
We apologize for the inconvenience you faced several months ago regarding the missed delivery of your monthly bottle. It's reassuring to know that our customer support team promptly resolved the issue with just one call. We strive to ensure timely deliveries and are grateful for your understanding and cooperation in resolving the matter.
Thank you for being a valued 1MD Nutrition customer. If you have any further questions or need assistance, please don't hesitate to reach out to our team at support@1md.org or (888) 393-4030. We're always here to help.
Thank you,
Margaux
Customer Service Team 1MD Nutrition
This is literally the most unhonest…
This is literally the most unhonest company I have ever dealt with. I placed an order for vitamins and they took it upon themselves to sign me up for their subscription program. Six months later I get a $250 charge on my credit card. I called them and said I do not want to be part of this program. They assured me that it was canceled but then again six months later I was charged another $250. I have been corresponding back-and-forth with them for weeks and weeks and still have not received my refund. I had to report them to the Better Business Bureau and to my credit card company. I am still waiting for a refund. Do not order from this company, unless you want to get scammed.
31 December 2024
Unprompted review
Reply from 1MD Nutrition
Hi Suzanne,
We sincerely apologize for the frustration and inconvenience you've experienced regarding your subscription and recent charges. Your feedback is important to us, and we are committed to resolving this matter promptly.
Our records indicate that your subscription was canceled, and a full refund was issued to your original payment method. A transaction receipt was sent to your email address on file. If you did not receive this email or if the details appear incorrect, we recommend contacting your bank or credit card company for further verification.
We understand that unauthorized subscriptions can be concerning. To prevent such issues, we encourage customers to review our subscription policies and terms of service available on our website.
For assistance with subscription cancellations or modifications, please contact our customer support team via email at support@1md.org. Our team would love to assist you to promptly resolve this issue.
We value your feedback and are here to ensure your satisfaction. Thank you for your understanding.
Margaux
1MD Nutrition
Customer Service
MD probiotics Plus prebiotics..
MD probiotics Plus prebiotics..
I will not order from you again. I only ordered the product because you offered PayPal and something else that allowed you to pay in four payments.. I could not afford to pay that all at once the total of therefore I was very pleased to see that you offered pay in 4. However when I went to check out it automatically took it right out of my card therefore right out of my account the total amount. I was very upset to see that. However what it's done is done. I haven't even received the product yet I purchased it for my child. I hope the product works helps I wanted to be able to order more if it did help. However I'm now not going to order any of your products I will not be interested in your products anymore. I did not appreciate that at all. Goodbye.
1 February 2025
Unprompted review
Reply from 1MD Nutrition
Hi Brenda,
We sincerely apologize for the frustration you experienced with your order and the PayPal payment process. We completely understand how upsetting this must have been, especially when you were expecting to use the "Pay in 4" option.
While we do offer PayPal as a payment method, PayPal's terms and payment processing—including whether the "Pay in 4" option is available—are determined by PayPal directly. Unfortunately, we don’t have control over how they approve or apply installment payments at checkout. We understand this wasn’t the experience you were expecting, and we’re truly sorry for any inconvenience this caused.
We’ve reached out for your order details and want to ensure you receive your product. Please contact our customer support team at support@1md.org or (888) 393-4030—we’d be happy to assist you right away.
We appreciate your feedback and hope that the product meets your expectations. Please let us know if we can be of further assistance.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
I am really surprised by all these bad…
I am really surprised by all these bad reviews. I’ve been a customer for a few years and I swear by their probiotics. I used to get bladder infections twice a year and not one since I started on 1MD (knock on wood). Also, I have delayed and sped up my shipments without any issues.
28 January 2025
Unprompted review
Reply from 1MD Nutrition
Hi Helen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our probiotics have exceeded your expectations and that you've experienced such positive results. At 1MD Nutrition, we’re committed to providing high-quality products that deliver exactly what they promise.
It’s great to hear how our probiotics have supported your health, and you’re not alone—79% of people agreed they experienced less occasional bloating since taking BiomeMD®. Our commitment to excellence has also been recognized with industry awards, including Top Probiotic Supplement – Wellness Brand Awards 2022 and the 2024 Alive Award Silver for Favorite Women's Supplement for BiomeMD for Women.
We thank you for being a valued 1MD Nutrition customer!
If you have any questions or would like to share more about your experience, please don’t hesitate to reach out to our customer support team at support@1md.org or (888) 393-4030. We're always here to help.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
I’m not complaining about the product
I’m not complaining about the product, but this website won’t let me remove my credit card. This is highly suspicious! I never save my credit cards to any system, yet this company saved my information without my permission. I will never buy from them again because of these sketchy business practices.
In response to 1MD: I’ve never had a company save my credit card information without permission from me. Never. There is always an option to remove credit card information too. You do NOT offer that option to customers, so why on earth do you keep our credit card information? This is a very, very suspicious business practice. It was not a misunderstanding, you purposefully and willfully engage in this practice, when every other legitimate e-commerce company would never do this. You give the product a bad name because of your unethical practices.
Update: there is no way to remove your credit card, unless you update it to a different credit card. I called and spoke to customer service , along with several emails to achieve this. And you are now telling me you only removed it. This proves my point. Your business practices ruin the fact that the product might be good. I can’t take a chance with my body, based on your questionable business practices. I read that most reviews here in Trustpilot.com you are able to dispute and get removed. I’m not going to let mine be removed because people need to be aware before they become a customer.
16 January 2025
Unprompted review
Reply from 1MD Nutrition
Hi Evalee,
We’re so sorry to hear about your payment concerns, and we completely understand how frustrating and unsettling this must feel. Please let us reassure you that your trust and privacy are incredibly important to us, and we never intend to save any payment information without your consent.
We have accessed your account and have manually removed your payment information to ensure that your preferences are respected. We’ve also followed up via email regarding this matter.
At 1MD Nutrition, saving payment details is an optional feature designed to make future purchases more convenient. If you prefer not to save your information, you can manually enter your payment details for each order. Additionally, you can always edit or remove saved payment methods in your 1MD Nutrition account at any time.
Please don’t hesitate to let us know if you have any further questions or if there’s anything else we can assist you with. Our customer support team is here to help—feel free to reach out to us at support@1md.org or (888) 393-4030, and we’ll work quickly to address this for you.
Thank you for bringing this to our attention, and we appreciate your feedback as we continuously strive to improve.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
I have canceled future orders for 3…
I have canceled future orders for 3 months now and they keep sending and charging me
19 January 2025
Unprompted review
Reply from 1MD Nutrition
Hi Michael,
We’re truly sorry to hear that you’ve been experiencing ongoing issues with canceling your subscription, and we completely understand how frustrating this must be. We strive to make our cancellation process straightforward and reliable, and we sincerely apologize for the inconvenience this has caused.
Thank you for providing more information about your account. We worked with our customer service team to confirm that we received one email on January 19th regarding this issue. Our team promptly canceled your order on the 19th, and you will no longer receive future orders. If you have any outstanding questions, please reach out to our support team at support@1md.org or (888) 393-4030 with any additional details, and we’ll ensure they are addressed promptly.
Your feedback is extremely valuable, and we’re committed to improving our processes to ensure a seamless experience for all our customers. Thank you for your patience, and we look forward to resolving this for you.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
SHIT COMPANY....I tried canceling my…
SHIT COMPANY....I tried canceling my subscription last month AND SENT AN EMAIL they won't let me cancel my subscription ........NEVER USE COMPANIES LIKE THIS!!!!!!!
15 October 2024
Unprompted review
Reply from 1MD Nutrition
Hi Chris,
We’re sorry to hear about your experience with canceling your subscription, and we sincerely apologize for any frustration caused. At 1MD Nutrition, we strive to provide clear and helpful information about our subscription options. It seems there was a misunderstanding, and we want to make sure we assist you in the best way possible.
Each year, 1MD Nutrition proudly serves over 1 million customers with a 99.9% accuracy rate in shipping and fulfillment, ensuring our commitment to excellence. While rare, situations like this can happen, and we deeply regret any inconvenience it has caused.
We offer both subscription and one-time purchase options, with nearly 50,000 1MD Nutrition customers benefiting from our subscription plans. Managing your subscription is entirely in your control through our online customer portal where you can pause, modify, or cancel anytime, no need to call or email. Plus, we provide a 90-day money-back guarantee for added peace of mind.
We’d love to help you with this issue. If you haven’t yet, please reach out to our customer support team at support@1md.org, and we’ll make sure to assist you and find a solution.
Thank you for bringing this to our attention, and we hope to resolve it swiftly for you.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
I ordered a one time purchase and did…
I ordered a one time purchase and did it as a guest. Yet they kept on sending me like im subrscibing it. STAY AWAY ... ITS A HASSLE AND HEADACHE .
19 December 2024
Unprompted review
Reply from 1MD Nutrition
Hi Mayamoto,
We’re sorry to hear about the confusion regarding your order, and we understand how frustrating it must be to receive additional shipments after selecting a one-time purchase. We apologize for the inconvenience caused.
At 1MD Nutrition, we strive to make our ordering process as clear and simple as possible, and we’re sorry if it wasn’t clear that you were signing up for a subscription. If you didn’t intend to receive recurring orders, we’re happy to help resolve this and ensure you’re no longer charged or sent products moving forward. We offer both subscription and one-time purchase options, with nearly 50,000 customers benefiting from our subscription plans.
Managing a subscription, whether started intentionally or by mistake, is entirely in your control through our online customer portal, where you can pause, modify, or cancel anytime with just a click, no need to call or email. Plus, we provide a 90-day money-back guarantee for added peace of mind.
Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you and find a solution.
Thank you for bringing this to our attention, and we hope to resolve the situation promptly.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
Good Product, Negligent Business Practices
1MD products may work well for many, but the business practices are very poor. Cancelations, customer service, if any, is lacking, and follow through is nonexistent. i actually use their products, i ordered a 6 month supply on 12/5, cost me $160, then they charged me again on 12/17 for the same product, not canceling an order as requested. Not only that, the package never arrived. I called and they said they will give me a future credit. LOL, I was charged for a product I did not get and yet was offered a future credit. what kind of rationale is this? Very unprofessional, had to cancel all and will work to get the refund
17 December 2024
Unprompted review
Reply from 1MD Nutrition
Hi Mabel Lee,
Thank you for sharing your feedback, and we apologize for the issues you’ve encountered. We’re genuinely sorry to hear about the difficulties with your recent experience, especially regarding the additional charge and the missing package.
We take these matters seriously, and we sincerely apologize for not fulfilling your cancellation request as you asked. Our goal is to provide excellent service, and it’s clear we missed the mark here. As for the future credit, we completely understand how frustrating it must be to be charged for a product you did not receive, and we agree this was not handled appropriately.
We are truly honored that you have entrusted us on your health journey, alongside millions of other 1MD Nutrition customers over the past decade. We hope you will give us the opportunity to make this right and continue supporting you with the care and service you deserve.
Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll make sure to assist you further and process the refund for the charge you received. We appreciate your patience as we work to resolve this for you.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
No response to multiple emails
I ordered the eye vitamins from 1MD. The product never delivered and I have emailed the company twice to inquire on the status with no response. I paid $36.61 and over 1 month later I am still waiting on the product. Very frustrating experience.
8 October 2024
Unprompted review
Reply from 1MD Nutrition
Hi Brian,
We’re truly sorry for the frustrating experience you’ve experienced with your order of VisionMD®. We understand how disappointing it is to pay for a product and not receive it, especially after waiting for over a month. We also deeply apologize for not responding to your previous emails; this is not the level of service we strive for.
We take your concerns seriously and want to make sure we get this resolved. Please reach out to our customer support team at support@1md.org or (888) 393-4030, and we’ll investigate the status of your order, ensure you receive your product, or provide a refund if necessary.
Thank you for your patience, and we look forward to resolving this issue promptly.
Thank you,
Margaux
Customer Service Team
1MD Nutrition
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