Worthless data, out of date by many years - asinine explanation "the records we display from the open electoral roll" are to blame - or rather the currently registered voters are to blame, they chose... See more
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i purchased a report that clearly stated the electoral roll for 25/26 was included and it was not. I complained and received a nonsense response, it is clear mis-representation. I will not use this sh... See more
Company replied
Very limited and not particularly accurate info. OK some may be electoral roll privacy issues but appears limited Land registry info...........I am not listed as an owner (not residential), nor are o... See more
Company replied
I wrote to question a payment which I had made which on reflection apparently had been unnecessary. Almost by return your colleague Matt wrote to me with a full explanation of what had happened - a... See more
Company details
Information provided by various external sources
Find people, businesses and places in the UK with 192.com. Directory enquiries, a people finder, business listings and detailed maps with aerial photos
Contact info
United Kingdom
- www.192.com
2.2
Poor
596 reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Obviously a common theme.
I am like most people that have let a review about this outfit.
Absolute rip off.
Paying almost £20 for credit's and learning next to nothing.
Should be a credit per person you look at .
11 September 2025
Unprompted review
Reply from 192.com
Hello Richard,
When you have credits on your account, the credits allow you to search the Open Electoral Roll, Business records, County Court Judgments (CCJ), Insolvency data, Mortality data and Ownership Verification. A credit is then deducted with each search that is made.
The records we display from the open electoral roll show a name, address and year the person was registered to vote at an address.
If a record isn’t shown after searching by a name and location, it could mean the person had opted off the open electoral roll.
We do explain this in more detail under the FAQ’s on the Help pages.
If we can offer any further assistance, please email feedback@192.com. Thanks.
Used 192.com for years - always excellent
I have used 192.com for years both professionally and personally. The information is clear and well presented. After very many years I contacted customer support about an issue that was caused by my own idiocy and they were prompt, helpful and generous. Highly recommended.
1 September 2025
Unprompted review
publishing my personal data
14 August 2025
Unprompted review
Reply from 192.com
Hello, All of the data on 192.com is published in accordance with all relevant legislation, but anyone who wants their own information removed from our site can do so using our online form at https://www.192.com/c01/new-request/ or you can email us at feedback@192.com with the details if you would prefer us to do it for you.
Thanks
Very limited and not particularly…
Very limited and not particularly accurate info. OK some may be electoral roll privacy issues but appears limited Land registry info...........I am not listed as an owner (not residential), nor are others who's details I did want.
So £7 extra to land registry which I thought would be covered by 192....new owner moved in in May 2002 but no info at all. Quite poor
31 July 2025
Unprompted review
Reply from 192.com
Thank you for your feedback.
We understand your concerns and appreciate you taking the time to share your experience. To clarify, the Electoral Roll information we display is sourced from the Open Electoral Register. If a record appears to be missing or out of date, this is likely because the individual has chosen to opt out of the Open Register, which means their details are not available for public access.
Regarding ownership details, the data we provide comes directly from the HM Land Registry. If you believe there is missing or inaccurate ownership information, it may be due to the type of property or the limitations of public data associated with that title.
Please contact us directly and we will be happy to look into it for you. Our email address is feedback@192.com. Please kindly put Trustpilot in the subject of your email.
Given wrong info.
I enquired about the address of an old friend - three times I was given the address of a care home !
This person is of working age, still in active employment.
22 June 2025
Unprompted review
Reply from 192.com
Hello, The records we display from the open electoral roll show a name, address and year the person was registered to vote at an address.
If a record isn’t shown after searching by a name and location, it could mean the person had opted off the open electoral roll. There is also the possibility that there is a record for somebody with a similar name, at a different location.
We do explain this in more detail under the FAQ’s on the Help pages.
If we can offer any further assistance, please email feedback@192.com. Thanks.
They were very kind and quickly...Thank…
They were very kind and quickly...Thank you !
26 June 2025
Unprompted review
Returned credits
I lost my remaining credits, due to not using them within the stated period of one month. I was unaware of this stipulation, but after one email to 192.com, they very promptly reinstated my credits.
I was very pleased and grateful for their help.
21 June 2025
Unprompted review
Don't bother...
Don't bother...
Created an account to access information, only then to be offered 'Credits' at ridiculous rates.
Waste of time and money for a single query.
Closed account immediately.
17 June 2025
Unprompted review
Reply from 192.com
Thank you for your feedback.
We're sorry to hear that you're not satisfied with the pricing of our online services.
Our credit packages are designed to offer flexibility and value, with pricing based on the number of searches you wish to carry out. The more credits you purchase, the lower the cost per search. For instance, purchasing 100 credits for £65.94 reduces the cost to just 66p per search (including VAT).
Further details about our pricing structure can be found on our Help page.
Please avoid this site, total waste of time and money
Be warned: this service is extremely misleading. I assumed that credits would only be used when choosing to reveal detailed information about an address, but just typing in an address and clicking “Search” immediately uses up one credit, even if nothing useful comes up. There’s no clear warning before your credit is taken, and no confirmation step. Once you’ve paid, every click costs you.
I paid £19 and got absolutely nothing of value in return. If I’d known how it worked, I never would have spent the money.
16 June 2025
Unprompted review
Reply from 192.com
Hello Amina, When you have credits on your account, the credit is used when you enter a name and location and press search. An additional credit is used if you click on anything else within that search, as these are classed as new searches and another credit is used.
If ‘’No Records Found’’ message appears, then we don’t deduct a credit from your account.
We also provide information on the number of credits used per search in the Help pages, both before and after account registration or credits purchased.
There is a Credit Warning alert on each account, which will display as a pop-up box each time you're about to spend one of your credits on a search. It will tell you how many credits you will spend, and ask you to confirm before taking you to the search results. This feature can be turned on/off under Site Preferences found under 'your account'.
Thanks.
Worst buisness ive ever come across
Worst buisness ive ever come across, tried numerous times to buy a report but the rubbish systems they imploy mean you need more info to get whats already online, company should close. Id spit on a 192 grave if i could horrible customer setvice.
4 June 2025
Unprompted review
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Disgraceful
I have just realised that this company are illegally using my data when I specifically did not what it in public!
3 June 2025
Unprompted review
Reply from 192.com
Hello Gary, All of the data on 192.com is published in accordance with all relevant legislation, but anyone who wants their own information removed from our site can do so using our online form at https://www.192.com/c01/new-request/ or you can email us at feedback@192.com with the details if you would prefer us to do it for you.
Thanks
Useless information at high prices
This company gets you to buy credits to get information that can be found on the internet at no cost. Total waste of money.
3 June 2025
Unprompted review
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Asolute rubbish
Asolute rubbish! Expensive and doesn't show me living at my address where I've been for 18 months!! Needs updating
1 May 2025
Unprompted review
Reply from 192.com
Dear Sue, The records we display from the open electoral roll show a name, address and year the person was registered to vote at that address. If a current record isn’t shown after you search by your name and address, it means you have opted off the open electoral roll when canvassed by your local council. We do explain this in more detail on our 192.com FAQ’s located on the Help pages.
If we can offer any further assistance, please email feedback@192.com
Thanks
Bough 6 credits
Bough 6 credits, ran 2 searches, refreshed the pages which essentially made them count as 'searches'. £15 down the drain
23 May 2025
Unprompted review
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
I used the company to conduct a search
I used the company to conduct a search. When I was using their site, it transpired that there was a glitch that resulted in two payments deducted from my account. I raised this with them and they tried to tell me that they would offer me 50% discount for the second payment taken that I was not aware of till much later. I disputed with them although they'd gone ahead and credited the 50% into my account without asking me if I'd accept the offer. I had to challenge them as I belive they were aware of the glitch with their payment system. After a few exchanges of email and threatening to report the incident to my bank they decided to give me a full refund. This, I should not have encountered and was very disappointed with the way they communicated with me. Their responses were blunt and uncaring. I will not be using them again and urge users to always check their bank accounts after they've used them. Terrible company.
4 May 2025
Unprompted review
Reply from 192.com
Dear Joanne, Thank you for sharing your experience. We're sorry to hear about the difficulties you faced while using our online service.
As outlined in our email correspondence, the two payments were processed at different times, and the service was accessed accordingly.
We understand how this situation could have caused frustration and disappointment, and we regret any inconvenience it may have caused.
Regards, 192.com
I am only giving 4 stars because I…
I am only giving 4 stars because I could not access the information I had paid for, even after trying several times and inadvertently paying twice for it! The system kept producing error reports. I telephoned 192.com and spoke to Laura. She was the most fantastic help! Not only did she refund me one of the charges, but also successfully emailed the information to me. Thank you so much Laura! :)
25 April 2025
Unprompted review
Warning
I was on the phone to this service for 3 minutes and was charged over nine pounds. Told no number available when I asked. Appalling amount to charge for so little info. I will never ring this service again.
21 April 2025
Unprompted review
Reply from 192.com
Dear Hal, I’m sorry to hear about your frustration with the charges and the service you received.
I’d like to clarify that we offer 20 free Directory Enquiry searches for telephone numbers on our website, once an account is registered. To search you need to enter the name and location of the person in the Directory Enquiry search page: https://www.192.com/people/directory-enquiries/ and if there is a telephone number available it will be displayed to you. If a telephone number doesn’t appear on your initial free search, it would mean the person was ex directory and there is no way of finding the number. We do make the call prices to 118 119 clearly visible on our website for full transparency.
If you have made a call to the premium number 118 119 and you have not been happy with the outcome, then we would suggest you contact your telecom provider for them to look into it for you.
Simple extortion
The minimum fee being almost £20 for 6 searches that expire after only one month is outrageous.
Why so many as a minimum?
Why do credits expire EVER?
192.com's responses here to the many other complaints about their pricing policies are laughable. They don't address the problem and pretend that being explicit about extortion in advance makes it OK. It doesn't, it just makes it very clear that it is extortion.
Come on 192!
1) Remove the expiry of credits.
2) Allow people to buy just one credit.
We know you're a business,
we know you have to make a profit,
we know you've cornered the market,
but you don't HAVE to behave like rip-off merchants.
22 April 2025
Unprompted review
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
Scammed
Paid for a background check which is supposed to include up to 5 previous addresses, the names or neighbours, current address and a bunch more things. However for nearly £20 I received an address they lived at in 2013, the occupants then and a conformation of a case being at that address. No other addresses. No other info. The report didnt even include a d.o.b. God knows what info they dug up for paypals refund team but somehow this scam has been allowed. Avoid at all costs
10 April 2025
Unprompted review
Reply from 192.com
Hello, please can you contact us through our email address feedback@192.com and put 'Trustpilot' in the subject line and we will be happy to look into this for you. Thanks.
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