1-800 Contacts Reviews 

1,993
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently find the ordering process to be easy and quick, often praising the seamless website navigation. Many people highlight the fast and efficient delivery service, with orders frequently arriving sooner than expected. The customer service team is widely appreciated for being helpful, knowledgeable, and responsive, providing excellent assistance with prescriptions, insurance, and any inquiries. Consumers value the overall service and often note significant cost savings, making it a preferred choice for many. However, some customers also noted occasional issues with delivery, such as packages being delayed despite expedited shipping or being sent to outdated addresses, leading to longer wait times.

What people talk about most

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and ease... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Customer communications

Customers had positive experiences with contact, with many reporting no issues and finding the process easy,... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and loyalty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased contracts and a pair of glasses (from their company The Framery). Ordering for bort online was easy and quick. Good follow up emails, and application of my vision insurance was painless.... See more

Company replied

Rated 5 out of 5 stars

I was on a 12-day visit to help Mom when Dad was hospitalized, realized I had brought double of the Rx for one eye and therefore lacked the Rx for the other eye, and also had to extend my stay by two... See more

Company replied

Rated 5 out of 5 stars

LOVE this company!!! Amazing personal who are absolutely professional with a friendly personal touch. This was my third time ordering and sure tell my friends and family how great they are. Save me... See more

Company replied

Rated 5 out of 5 stars

I love how they answer the phone quickly. The delivery is important to me because sometimes I decide to order at the last minute and can have my contacts right away. However, the packaging seems a l... See more

Company replied


Company details

  1. Contact Lenses Supplier

Written by the company

The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!

Gajillion Percent Promise

All of our contacts are backed by a Gajillion Percent Promise, which means if you have any issues we'll take care of it.

We offer free exchanges, returns, and replacements with 24/7 customer service online or over the phone. Call us at 1-800-266-8228, chat us online at www.1800contacts.com/contact-us, or text in at 41800. We'd love to hear from you!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,993)

1,379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and fast!

Quick and fast!

5 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We are so happy to hear that you received your contacts quickly. Thank you for your kind words and the great review!

Rated 5 out of 5 stars

Pretty good deal compared to other websites

It’s a lot easier then getting your prescription done at an ophthalmologist and way cheaper. I find it convenient!! I had the same eye prescription for years since I was 14 years old and before the exam was every 2 years, but now somehow it’s every year. I only pay $20 or $25 for the eye exam here, and I get the daily contacts that are $25, so I spend little money compared to any other website including postalcontacts.com. I used to purchase from them until I found this website.

30 June 2026
1-800 Contacts logo

Reply from 1-800 Contacts

Yay!! We are so glad to hear that you find our services convenient and affordable. It's wonderful to know that we can provide a cost-effective solution for your eye care needs, especially with the changes in prescription frequency. We truly appreciate you choosing us over other options and sharing your positive experience.

Rated 5 out of 5 stars

Everything is excellent the prices

Everything is excellent the prices, the quality, customer service, quik delivery, I find everything about 1-800 my contacts is great

4 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

Thank you so much for your wonderful review! We're thrilled to hear that you find everything about our service, from prices and quality to customer service and quick delivery, to be great. We appreciate your kind words!

Rated 5 out of 5 stars

My Review

My experience went very smooth and it was easy to provide my prescription.

6 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so pleased to hear that your experience was smooth and that submitting your prescription was easy. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Excellent customer service.

11 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We are so glad to hear that our shipping was fast and our customer service was excellent. We appreciate your positive feedback!

Rated 5 out of 5 stars

Received contacts in a timely

Received contacts in a timely, expedited manner when I ran out of contacts. Thank you!

3 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so glad we could get your contacts to you quickly when you needed them most. Thank you for your kind words!

Rated 5 out of 5 stars

Easy quick and reliable

Easy quick and reliable

8 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We are so happy to hear that you received your contacts quickly. Thank you for your kind words and the great review!

Rated 5 out of 5 stars

Very convenient

Very convenient, with almost instant shipping and fast delivery. EYE highly recommend. :)

10 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

Thank you for your fantastic review! We are thrilled to hear that you found our shipping and delivery so convenient and fast. We truly appreciate your high recommendation! P.S. love the little pun in there. haha!

Rated 5 out of 5 stars

Easy to understand pricing

Easy to understand pricing, quick response to verify prescription. Fast shipping

3 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We are so happy to hear that you found our pricing easy to understand. We appreciate your kind words about our quick response to verify prescriptions and fast shipping!

Rated 5 out of 5 stars

Customer service is excellent and…

Customer service is excellent and they're very down to earth.

29 June 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We are so happy to hear that you found our customer service excellent. We aim for world class service and thank you for noticing. Thank you for your kind words and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Great website

Ordering my contacts from 1800contacts was easy and quick. When I ordered the wrong ones, I was able to exchange them and they shipped my exchange right away. Customer service is great. I would highly recommend 1800contacts for all you eyewear needs.

6 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

Yay! We're so happy to hear that ordering your contacts was easy and quick! It's wonderful that our customer service was able to assist you with your exchange so quickly. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

Excellent customer setvice

They are quick to verify your prescription and quick to send out your order. They absolutely price match with zero issues. And they keep track of when you need refills and remind you! Their product is exactly what I get in the eye doctor’s office at much less than the usual price.

8 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We are so pleased to hear about your positive experience with our service! It's wonderful to know that our quick verification and shipping, along with our price matching and refill reminders, are appreciated. Thank you so much for sharing!

Rated 5 out of 5 stars

They represented themselves accurately

They represented themselves accurately. Received order wgphen they stated I should. Fair price.

25 June 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so glad to hear that our representation, delivery, and pricing met your expectations. Thank you for your kind words!

Rated 5 out of 5 stars

LOVE this company!!

LOVE this company!!! Amazing personal who are absolutely professional with a friendly personal touch. This was my third time ordering and sure tell my friends and family how great they are. Save me so much money, quick service, fast delivery and accurate.

29 June 2026
1-800 Contacts logo

Reply from 1-800 Contacts

Thank you for the great review! We are so happy to hear that you love our company and that our team has provided you with such a professional and friendly experience! We truly appreciate you sharing your positive experience with friends and family!

Rated 1 out of 5 stars

Refund Beware

I bought contacts for my old prescription a month later I ordered for my new perscription. I was told to send back the old ones and I was given a refund. I received 2 return labels and put both boxes in one package. (I was not told any different).
A few weeks later called to confirm my refund was received and told it was. a month later I received an email with a return label, I called to see why. I was told again they were received back and to disregard this email.
About 6 weeks later out of nowhere a charge of $67.45 was deducted from my bank account. I was never notified that this was going to take place.
I called and was told that since I sent back in one package their system was not "smart" to realize both boxes were received.
I was told my account will be refunded in about 3-10 business days, I finally talked to a supervisor who put it that day and I did see it in my account 2 days later.
Also, this deduction caused an overdraft on my bank account. I was told they would reimburse me the overdraft fee, but they have to send a check in the mail. First took money out unauthorized and second, I have to wait 2-3 weeks to the overdraft checks.
Please beware when send back contact lens. Not very reliable.

13 July 2026
Unprompted review
1-800 Contacts logo

Reply from 1-800 Contacts

We are so sorry to hear about the difficulties you encountered with the return process, the unexpected charge, and the subsequent overdraft fee. That is so frustrating, especially after being assured that your returns were received. We definitely want to help and look into ways to expedite the reimbursement process for overdraft fees. Please email us at reviews@1800contacts.com so we can get more information and work with you on resolving this issue.

Rated 5 out of 5 stars

I'm a new customer and I was really…

I'm a new customer and I was really blown away by how fast they verified my prescription, and the 3-day shipping was amazing too!

1 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're thrilled to hear you had such a positive experience as a new customer! We pride ourselves on quick delivery and a great experience, so thank you for sharing!

Rated 5 out of 5 stars

Great service

I was able to use the chat function to ask questions about placing my contact lens order, the associate was very helpful and knowledgeable, plus helped with getting the prescription from my doctor. It was fast and convenient for me. Shipping was free and I had my contacts in 2 days, can’t beat that, plus they were cheaper here than anywhere else I checked!!! My go to place from now on!

1 July 2026
1-800 Contacts logo

Reply from 1-800 Contacts

We're so glad to hear that our chat function and associates were able to provide such a helpful and convenient experience for your contact lens order! We appreciate your kind words and look forward to being your go-to for future orders. Thank you!!

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