123Wonen Reviews 

If it would be possable I would rate as minus 5 . Never met before so rude , aggressive , unprofessional staff .
Never go there .

I recently rented out my apartment through 123wonen.nl, expecting a professional and efficient service. Unfortunately, the reality was far from that. Below, I outline in detail why I cannot recommend this service.

### Communication Issues
The issues began with serious communication problems. Not only was the company difficult to reach, but my tenants also complained about being unable to get in touch for queries or issues. This led to unnecessary stress and frustration for all parties involved.

### Errors and Inaccuracies
Throughout the rental period, there were constant mistakes that I had to correct myself. This ranged from contractual errors to incorrect invoicing, and misinformation given to both myself and the tenants. It was a continuous drain on my time and energy that could have been better spent elsewhere.

### End-of-Tenancy Inspection Debacle
The final straw was the end-of-tenancy inspection. Numerous defects were overlooked, which eventually led to a conflict with the outgoing tenant. This could have easily been avoided had there been more meticulous attention to detail.

### Handling and Professionalism
The most disappointing aspect was their lack of professionalism when terminating our partnership. Rather than appreciating constructive feedback, I received a petty and unprofessional email stating they no longer wished to work with us. This was the final nail in the coffin, proving this company lacks the professionalism and customer service one would expect.

### Conclusion
After this disheartening experience, I cannot recommend 123wonen.nl. If you're in search of a reliable and professional rental service, I strongly advise looking elsewhere.

I am writing this review after an extremely disappointing experience with 123Wonen and the landlord they represent. My intention is to bring light to a series of unfair practices that have greatly impacted my trust in this rental agency and particularly the landlord.

To provide some context, upon leaving our rented property on Jadestraat, we found ourselves in a dispute with the landlord over the return of our deposit. The landlord claimed damages to certain areas of the house that were not our responsibility, mainly some room curtains. We, as responsible and cooperative tenants, agreed to pay for the replacement of the kitchen curtains, though they were already in poor condition when we moved in. However, we staunchly refused to accept the unjust charges for other room curtains which we did not damage.

In response to this situation, 123Wonen assured us that they would discuss the matter with the landlord, aiming to reach a fair solution for both parties. However, their communication throughout this process was sporadic at best, often leaving us waiting for weeks on end for updates.

Finally, after an agonizing wait of over a month, which was 3 months after moving out, we received a response stating that the landlord had decided to uphold their initial decision. What was even more disheartening was that 123Wonen, our intermediary, washed their hands of the matter, advising us to contact the landlord directly, as they could no longer assist us.

The entire process was marked by a severe lack of transparency and professionalism. As tenants, we felt unheard, undervalued, and treated unfairly. Not only was the landlord's decision unjust, but the agency's lack of advocacy on our behalf was equally disappointing. We had hoped that 123Wonen, as our agent, would stand up for us, particularly as we had been open to compromise from the beginning.

I feel compelled to share this experience to inform and warn future tenants about the potential pitfalls of dealing with this agency and the landlord they represent. This whole episode was characterized by an unprofessional and opaque approach that put the landlord's interests before our rights as tenants.

Overall, I would advise prospective renters to exercise caution when dealing with 123Wonen, as they have shown an unwillingness to protect tenants' rights and an inability to uphold fair and transparent practices.

We have contacted 123wonen in order to receive their private services. We are in a desperate situation and we thought they were going to save us. Thus, when we got a response from them, they out-right refused to help us with the expat services they offer. They gave us no clear reason why we were refused, they did not ask us to send them proof of income and ignored our requests for an appointment. Nothing on their brochure is true, moreover, they were also rude to us when responding by email. Later on, we decided to call in hopes that someone else would answer and help us, but upon mentioning the first person’s name, we were refused again. Please do not trust them with the services they “provide”, you would probably just loose your money for nothing.

Were not able to help with renting at apartment, even though I have provided money and guarantor.

1 2 3 Wonen Netherlands . 1 2 3 Wonen Amsterdam . Avoid This Estate Agent!

In May 2020 I asked 1 2 3 Wonen Amsterdam to provide me with the service of renting out and managing an apartment in Amsterdam. At the end of August 2020 the decision had to be taken to take back the responsibility for managing and renting out the accommodation.

During the period May - August 2020 on at least two occasions the property was taken off the websites and off the market, without any reason.

During 3 full months 1 2 3 Wonen Amsterdam was able to schedule 3 viewings in total.

When the decision was taken to lower the monthly rent, within a week an agreement regarding renting it out was reached; and then, again, no progress could be made and renting it out would not go ahead. I then received a contract, with all the details of the new tenants and all my personal details, details of my address and details of my bank account included, whilst I was never consulted and never consented to my details being disclosed to these tenants and never consented to engaging in a contract with them. The request submitted was to sign the contract within 24 hours. When I asked the tenants be vetted, it appeared that the documents submitted were dated later that my request and that the new tenants would never be able to afford the rent.

1 2 3 Wonen did not vet potential tenants appropriately and did not ask me to consent to engaging in a contract and to my personal details being shared with third parties.

The keys were handed over, with the intention of facilitating viewings of the accommodation.

It has been impossible to get the keys back; 1 2 3 Wonen Amsterdam is refusing to hand them back. I now will have to proceed to replace the locks.

When the accommodation was visited for a viewing, or for any other reason, the bathroom was used and left, without checking whether or not it was left clean, left without any traces…

The apartment has been rented out again; I was able to rent it out within three weeks after having put it on the market: about 2000 web site visits within a period of 3 weeks, that is almost 100 visits daily, on one standard website with almost no fees paid, almost 50 persons who were interested in viewing and renting, 9 invited to view the property on one day, 6 person who wanted to rent the apartment and sign the contract on the spot, tenants who met the criteria found within three weeks after putting the apartment on the market. A different way of doing business, with different outcomes…

If it was possible to rate below zero, I would rate 1 2 3 Wonen Amsterdam . Netherlands with a - 3.

The recommendation is to avoid this estate agent, like you would try to avoid the plague; when engaging with it, you may lose your time, you may lose money, you will not get back the keys that you handed over in trust and you may have to clean the bathroom again before renting out the property.