123inkjets Reviews 

I ordered items two months ago that I didn't receive. I have asked for a refund and have not received that either. All I get are emails with many different dates that the refund will be made asking me to be patient

Ordered an ink cartridge on 7/28/2024 - they made sure & debited my cc right away yet as of today Aug 22, 2024 I have not received it or been issued a refund. We have emailed back & forth several times & each time I am told they are waiting to hear back from their warehouse - DO NOT ORDER FROM THIS COMPANY

Ordered on a Wednesday. The next Monday had not received confirmation that the order shipped. Stayed on hold twice for customer service for 20 minutes each time. Never got through. Their system told me each time to try back later. Finally emailed and they couldn't tell me after 5 days whether the order was still in their warehouse or on it's way. I'm going to try to get a refund but doesn't look promising. DON'T DO BUSINESS WITH THIS COMPANY

I have ordered from this company before, canon ink jet cartridges. Have had no problems with the shipping times or the quality of product that was shipped. I have since bought a new printer and on 3/13/2024 ordered their SKU # GI20SET quantity 3. When I ordered the item showed that it was in stock. March 20 I called customer service and after being on hold for 47 minutes decided to have someone call me back. Customer service called me back later that day and said that the item that I ordered was 0 stock and they would ship out my order on 04/1/24 and send me an email with tracking information. Called in late on 4/01/24 and could not get customer service. I chose the option for someone to call me back. I never heard from anybody. Late 04/02/24 called back in and chose option two to place a new order. waited and no one answered. I chose for someone to call me back and no one never did. It showed on their site that what I had ordered on 03/13/24 was in stock. I then sent an email to their customer service department about what was going on listing order date, order number and still no response. I then after hearing from no one called my credit card company and filed a dispute. Look at the new reviews in the last couple of months, they are all negative. So if you want to play games, waste your time on the telephone trying to find out where your order is then by all mean go ahead and order from them, but my time is more valuable than dealing with a crooked company.

As a regular customer of 123Inkjets, I normally get good value for my replacement cartridges. However, my last purchase of Mustache MICPG240xxl Black cartridge, was disappointing.
The black ink did not print out in deep black but had a blue-ish tone in it.

Great deals and great INK just like the brother brand or better! Definitely recommend this company to anyone!
😁😁😁😁😁

I placed an order on 2/9. They state that it takes 1-4 business days for orders to arrive. 10 days later it still shows as "processing." No response to emails.

I ordered an ink cartridge. Price was good but then they added on extra charges before shipping.
It was an ink cartridge! What additional shipping details could there be?
I am disappointed thinking I was getting a good price. The end result would have been better if buying at COSTCO or similar.

Here's details of VERY GOOD SERVICE we received from 123inkjets.com

1-15-2024:
Placed an order for a printer Drum and Transfer Belt, totaling $307.45.
Unfortunately, AFTER placing the order, checked ConsumerAffairs.com (87% were only 1 Star) and TrustPilot.com (63% were only 1 Star) reviews. The reviews were awful.

1-17-2024 ~ 10:36AM - Concerned that I was scammed, (and that we are probably not repairing this printer after all – too old), I quickly contacted the company to cancel the order.
Their representatives were busy, so I chose to have them call me back on an automated system.

1-17-2024 ~ 11:06 AM - Concerned that we would not receive a call back, I wrote & sent a message on 123inkjets.com customer support page, requesting order canceled.

1-17-2024 ~ 11:18 AM - A representative did phone back in less than an hour. She said she would look into the order while I was on hold. When she returned to the phone conversation, she said she was able to cancel the order before the items were shipped.
11:28 AM Representative said she would send us an email confirming the cancellation and refund.

This was certainly good news to hear, but we were still concerned about receiving our $307.45 back.

A day or two after this conversation, we received an email that 123inkjets.com wanted us to give them a review for their service. I wrote back, that AFTER WE RECEIVED OUR FULL REFUND of $307.45, I would certainly be happy to write a review. Hence, this is keeping my word to them.

1-20-2024 ~ 11:36 AM - However, it took 3 DAYS to receive the confirmation email that our order was indeed canceled and we would be receiving a full refund. This was good news, now we had it in writing from them.

1-23-2024 ~ 5:30 AM – Full refund was completely received back into our account.

1-24-2024 – I want to thank 123inkjets.com for doing what they said they were going to do. My only disappointment was that it took 3 days to receive the confirmation email that we would be receiving the refund. In the end, from placing the order, canceling, to receiving the refund, was a total of 9 days. We will let others know of our positive experience, and can only hope, that this is the beginning of much better overall reviews for 123inkjets.com.

I did an online order 10 days ago. The tracking info says the label was created 7 days ago, but it hasn’t gone out yet. I’ve emailed customer service twice and gotten no reply. I called customer service several times, and each time I got music on hold for 11 minutes before it rolled to voice mail. I’ve left voice mails but have not heard back from anyone.

It is easy to order ink cartridges on line. However, when the cartridges are defective, one has to deal with customer service which does not exist. Almost four (4) hours after I placed a call I received a call back. I advised the agent that the cartridges are incompatible with my HP printer as HP added some new code to prevent after market cartridges. The agent was well aware of the issue, apologized that incompatible cartridges were sent and ordered replacement ones. This was 21 days ago and I am still waiting. Terrible unreliable service. Will never order again.

If there were a minus score, they would deserve that. I ordered the combo cartridge package for my Canon printer. The total cost was $41.86 plus tax and shipping. Products did not print copies, they only printed smudged lines. Several emails were sent, but their customer (DIS)service never responded. I filed a complaint with the BBB, but they were unable to help. PayPal was no help; they sided with their unscrupulous seller. BUYER BEWARE. Stay far away from this company! Don't say you weren't warned!
Tip for consumers: Pay attention to the negative reviews; they may keep you from making a bad buying decision.

been buying from them for yrs.... lately I have been getting bad drums from them for my dell printers...they don't answer there phones, and they just ignore my emails and will not replace my faulty drums... also it has taking weeks and still not getting my orders.

I did not like that it said if you added $25 to the order that the shipping would be free. Even though I ordered two sets of cartridges for way over the $55 limit still couldn't get the 5.99 for shipping to go away! So I ordered only one.

Great deal on ink, and fast shipping.

The worst customer service. I purchased a cartridge and it was damaged and did not work. It took more than six weeks to get my refund and they had the nerve to charge me for the shipping, even though what I received did not work. I would never buy from them again!

Horrible company. As of today I have waited 43 days For my refund and this company claims to have not found it. Never ordering from this irresponsible company again or any of their subsidiaries.

Ordered 4 cartridges. After 3 weeks, 1 arrived. Called and asked. "We'll look into it and call you back." Another week later, same story. Initiated a charge back on the cartridges I didn't receive. Shady business practices.

Placed an order for an inkjet cartridge. Before placing the order I updated my shipping address to my new address, which updated in their system. My order shipped to my old address. Spoke to customer service agent after my 3rd attempt (almost impossible to get someone on the phone) and was told it was my fault for not bringing it to their attention when I got the shipping confirmation. Would not reship my order and would not refund my money. Sorry, not my fault. Your system shows my updated address.

This is the worst scammers I ever have to deal with after I purchase 3 different sets of cartridges for 3 different printers and not one of them are working ....
......They can scam us but the printers recognize right the minute you put this BAD cartridges in that is not good ...you have to be very careful with there "GARBAGE " product because can damage your printer....and they will not refund your money ...they want to replace it with another there disaster cartridge and pay for shipping...
ABSOLUTELY stay away from those scammers .

Is 123 ink legit?
123Ink.ca has a consumer rating of 2.68 stars from 75 reviews indicating that most customers are generally dissatisfied with their purchases.
If there is 0 for rating ...this is what they should get it .....Consumers complaining about 123Ink.ca most frequently mention customer service and toner cartridge problems.