10CRIC Reviews 

1,183
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 348 reviews, most reviewers were unhappy with their experience overall. Many customers faced significant payment issues, as deposits often were not credited and withdrawals remained pending for extended periods. Reviewers frequently encountered unhelpful customer service, characterized by slow response times and generic, automated replies. Many customers reported discrepancies where banks confirmed transactions, but the company claimed non-receipt. The refund process was a major source of frustration, described as lengthy and requiring repeated requests for bank statements without resolution.

What people talk about most

Payment

People report negative experiences with payment, primarily expressing frustration with uncredited deposits... See more

Customer service

Users describe negative interactions with customer service, with many reporting unresponsive and unhelpful... See more

Refund

Consumers find refund experiences to be highly negative, with many reporting that deposited money was neither... See more

Website

Customers consistently express strong dissatisfaction with the website, frequently describing it as... See more

Response time

Customers had negative experiences with response times, frequently reporting prolonged delays and a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Actually, I am using 10cric over 6,7 years but, never felt like this. I have over 300 account in gaming websites like Rajbet, rajabet, betway, betmaster, 10cric, 22bet, melbet, 4ra bet, leon casino, c... See more

Company replied

Rated 2 out of 5 stars

I have been a 10cric customer for over 7-8 years. My deposit was not credited to my playing account and the 10Cric has confirmed on the email stating the refund will be processed by 25/06/2... See more

Company replied

Rated 2 out of 5 stars

As requested 10cric team for additional details to check the information have been shared please check it and refund my money

Company replied


2.1

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically takes over 1 month to reply

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2.1

All reviews

(1,183)

355 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am rating 1 because the website…

I am rating 1 because the website design is good. Their customer service is so poor. I requested a withdrawal of ₹11000 and on the website under transaction status it shows confirmed but I did not get funds. It’s been 9 days I am still waiting for withdrawal. This is their 3rd instance I have sent 27 email and contacted 3 times with chat support but they asking me to wait when they have information available. The same thing happened earlier with ₹40000 and they harassed for 10 days. I joined it 2018 and spent more than ₹35,00,000 with this platform. Earlier their services were good but now it’s absolutely ridiculous.

Naveen Sharma

18 March 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear Naveen,

We're sorry you've had this experience.

Our team is ready to review your case. Simply reply to our Trustpilot request with the requested details.

Kind regards,
10cric Support Team

Rated 5 out of 5 stars

I opened my 10cric account i guess in…

I opened my 10cric account i guess in 2020 and from last 1.5 year i am a bit active here. I have seen many negative reviews but genuinely i find 10cric best platform if you compare it with other similar platforms. It's actually very genuine and trustworthy. I also don't trust these kind of gambling platform but yes I have one person Alex my 10cric manager bcz of whom today i trust the company and the best part many times i been through where my payment didn't go through but still alex helped me to add my payment in advance . Alex always provide me best bonuses and yes he is more then a friend now. I am really happy to have trustworthy platform like this and a manager like alex 🙏

24 March 2026
Unprompted review
Rated 1 out of 5 stars

My withdrawal verfication no Acept…

My withdrawal verfication no Acept please do the my problem

4 November 2025
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear Naguri,

Thank you for taking the time to leave your feedback.

We've already shared the latest information regarding your case through our official support channels. Please check your recent messages.

Kind regards,
10cric Support Team

Rated 1 out of 5 stars

worst site

worst site , our deposit amount also not adding , submitted by my bank statement also they are not adding in addition they are asking "To move forward, please contact your bank and ask them to verify the current status of the transaction. If they confirm the funds were successfully credited to the receiver, kindly request an official confirmation (preferably an email from the bank's official domain or a
stamped/written statement) that clearly states:
The funds were successfully transferred and credited to the beneficiary
Transaction details (amount, date, UTR/reference number)

Please forward this bank confirmation to us, along with an updated PDF bank statement showing the transaction.

With these documents, we can immediately escalate the case to our provider for a thorough investigation." they are trusting there provider not the customers waste fellows and now a days that customer support is AI dont go this site avoid best worst site worst customer service

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Deposit date 26 February successful…

Deposit date 26 February successful already send Bank statement and deposit proof but not update balance amount 1699.99

18 March 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear reviewer,

Thank you for the feeback. We'd like to look into this.

Please check our Trustpilot message and provide the requested information so we can begin our review.

Kind regards,
10cric Support Team

Rated 5 out of 5 stars

Good

Very good response to customer care agents 24 hours thank you sooo much your team

15 March 2026
Unprompted review
Rated 1 out of 5 stars

10 cric are cheats

Most of the tym deposit doesn't get credited to your account,then they just tire you off by countless mails ,better to avoid such site

13 March 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear reviewer,

Thank you for taking the time to leave a review.

We've already contacted you through Trustpilot. Once you reply, we'll investigate the matter with the relevant team.

Kind regards,
10cric Support Team

Rated 5 out of 5 stars

My manager angela is amazing

My manager angela is amazing, she is always been my side. She always help me even my payment is stuck she add money in advance. I never faced any withdrawal issue.
Bcz my manager is amazing i never faced any problem. For me 10 cric is genuine site and I feel if you follow all rules your account won't get block . Till now my experience is good and I am customer since 2+ yrs now .

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not use 10CRIC

Do not use 10CRIC. They are professional scammers who use "system rules" to steal your cash deposits and winnings.
​How they cheated me:
​I deposited ₹10,000 and won ₹37,700.
​I made a second deposit of ₹5,000 and won another ₹12,700 on a pure cash bet.
​When I tried to withdraw my second deposit winnings, their system "mixed" everything and stole my ₹24,700 profit from the first bet.
​I cancelled the withdrawal immediately. No money ever left the site, but they used it as an excuse to wipe out my balance.
​The Lies:
​They claimed my ₹10,000 cash deposit was only worth ₹0.72 of "real money" to justify taking my win.
​Then they admitted their policy is to "use real balance first". If they used my cash first, my winnings belong to me, not their "bonus" trap.
​They returned my stake but stole ₹24,700 in profit. This site is a mathematical fraud designed to trap your money. I am deleting my account and moving to Parimatch, where they actually pay their winners.
​Ticket ID: 0074011637 — Restore my money or keep this 1-star review forever.

4 March 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear Navas,

Thank you for bringing this to our attention.

Our latest update has already been shared through our official support channels. Please review it when you have a moment.

Kind regards,
10cric Support Team

Rated 5 out of 5 stars

Great customer support

Great customer support! I would especially like to thank Sarah for her help. She was very polite, friendly, and professional while assisting me. She responded quickly and guided me properly with my issue. Really appreciate your support Sarah. Keep up the great work!

9 March 2026
Unprompted review
Rated 1 out of 5 stars

I requested a withdrawal of ₹25,000…

I requested a withdrawal of ₹25,000 four days ago, and the status is still showing as “processing.” This delay is very frustrating, especially since the payment method used was bank transfer.

Customer support informed me that the withdrawal has been processed on their side and is now with the payment provider connected to my bank, but there has been no clear timeline or update since then.

If I do not receive my funds today, I will be forced to escalate this matter to the Curaçao Gaming Control Board, as this level of delay without proper transparency is unacceptable.

I hope the platform resolves this issue immediately and processes the withdrawal without further delay.

My account manager is John and he also repeats the same this again and again. I have been the genuine customer of 10cric since 6 years now.

3 March 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear reviewer,

We appreciate you reaching out.

We've already followed up with you through our official communication channels regarding this matter. Please check our latest response.

Kind regards,
10cric Support Team

Rated 1 out of 5 stars

Frud betting site always lag and not…

Frud betting site always lag and not working properly and didn't give you any bonus and won

8 March 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear reviewer,

Thank you for taking the time to leave your feedback. While we're sorry your experience has been frustrating, we appreciate the opportunity to address your concerns.

Kind regards,
10cric Support Team

Rated 5 out of 5 stars

First all sincere gratitude to Ari did…

First all sincere gratitude to Ari did a outstanding job as customer, as a long time user this kind of customer support truly stands out , what differentiate 10 cric and other providers, special mention to Daisy and paul supporting during the time on missing deposit 💯 trusted and safe

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Really worst service and hold amount

Subject: Immediate Refund Required – ₹45,000 – Complaint ID 1559710
To: 10Cric Compliance / Senior Management
Dear Sir/Madam,
I am a VIP customer of 10Cric for 9 years. On 13th February 2026, I deposited ₹45,000 via UPI. The payment was successfully credited to your account, and I have already submitted UPI screenshots and bank statements as proof.
Your team issued Complaint ID 1559710 and explicitly promised that my refund would be credited by 6th March 2026. Today is 6th March, and despite your commitment, my funds have not been refunded.
This constitutes a broken commitment and serious negligence. The amount involved is significant, the payment is fully verified, and your failure to act reflects poor compliance and potential regulatory violation.
I demand that my ₹45,000 refund be processed immediately. If the amount is not credited today, I will escalate this matter without further notice by:
Filing a formal complaint with the RBI Banking Ombudsman.
Reporting this as cyber fraud and financial misconduct to the authorities.
Initiating legal action to recover the funds, including seeking compensation for delays.
Please provide written confirmation of the refund immediately, and ensure the amount is credited to my account today.
Complaint ID: 1559710
Transaction Date: 13th February 2026
Amount: ₹45,000
Your immediate action is required. Any further delay will leave me no option but to escalate this formally and legally.

13 February 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear reviewer,

We're sorry to hear you've experienced this.

We've asked for a few additional details through Trustpilot. Your reply will help us investigate the issue more efficiently.

Kind regards,
10cric Support Team

Rated 1 out of 5 stars

Worst fraud application..

Worst fraud application... amount debited from account but not credited in 10cric application,when you raise complaint he said wait for 60 minutes after 60 minutes he said his team will check and after 2 days he said amount will be refunded within 7 to 10 days after that 10cric application demands your bank statement and aif you share your bank statement after that he will never replied on mail and he also blocked your account

5 March 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear reviewer,

We appreciate your honesty and understand your concerns. Our goal is always to provide the best possible service, and we're sorry that wasn't your experience this time.

Kind regards,
10cric Support Team

Rated 1 out of 5 stars

FRAUD APP

Hi,
MY name is Roy. I am from mumbai. I had withdrawn 2,000 Rs from my account in Feb 2026. But no money has been deposited till yet.Most of the times I had chatted with about my withdrawal issue.I had send email 5 to 6 times about this issue.But no reply has been given till yet.They had closed the withdrawal
So please don't put your money in 10 cricket. It's a cheating app.

4 March 2026
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear Roy,

We're sorry to hear you're still concerned.

Our team has already provided an update through our official communication channels. Please review our latest correspondence.

Kind regards,
10cric Support Team

Rated 1 out of 5 stars

Hi everyone,don't play in 10CRIC

Hi everyone,don't play in 10CRIC. They're the very big cheater. If you won they won't pay the amount and deposit to 10CRIC They're cheating. It won't credit to your 10CRIC account

2 December 2025
Unprompted review
10CRIC logo

Reply from 10CRIC

Dear reviewer,

We've requested some information through Trustpilot. Once we receive it, we'll be happy to investigate.

Kind regards,
10cric Support Team

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