I am happy to have been working with you for many years, because you are very professional, friendly, and always willing to find a solution. I truly appreciate this and wish you well and safe.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We've been woking with G. Wurm for many years now and they are way beyond our other suppliers in terms of customer service and quailty of stock. It doesn't matter how important for their business you... See more
Company replied
WE BUY FROM YOUR COMPANY PORCELAIN AND DOLOMITE MUGS. WE BUY DECORATIVE ITEMS FROM OTHER COMPANIES BECAUSE THEY MAKE A DISCOUNT TO US WHICH IS SOMETHING WE APPRECIATE BEST REGARDS OLYMPIA HADZIS
Company replied
I am mostly pleased with my purchases. My only issue is the Christmas bells were not as good quality as last few years,also nearly every string fell out and had to be re strung Also when I was try... See more
Company replied
Company details
Written by the company
Willkommen bei G. Wurm GmbH + Co. KG - Ihrem zuverlässigen Partner für moderne Geschenkartikel, Floristenbedarf und Wohnaccessoires! Seit über 60 Jahren sind wir stolz darauf, Ihnen als international agierendes Groß- und Außenhandelsunternehmen sowie Importeur eine breite Palette hochwertiger Produkte anzubieten. Unser Engagement gilt nicht nur der Qualität unserer Artikel, sondern auch Ihrer Zufriedenheit als unser geschätzter Kunde. Unser vielfältiges Angebot von mehr als 8000 Artikeln erstreckt sich über Geschenkartikel bis hin zu Wohnaccessoires, um sicherzustellen, dass Sie stets das Richtige für Ihren Bedarf finden. Egal, ob Sie am Telefon, auf unseren Messen oder durch unseren Katalog kaufen - Ihre Bequemlichkeit ist uns wichtig. Und für eine nahtlose und effiziente Bestellabwicklung haben wir unseren B2B Onlineshop für Wiederverkäufer entwickelt. Dort können Sie aus unserem umfangreichen Sortiment auswählen und von attraktiven Großhandelskonditionen profitieren. Unser Fokus liegt darauf, Ihnen eine einzigartige Auswahl zu bieten, die Ihren Ansprüchen gerecht wird. Wir verstehen die Bedürfnisse von Wiederverkäufern und sind bestrebt, Ihnen nicht nur hochwertige Produkte, sondern auch eine reibungslose Geschäftserfahrung zu bieten. Vertrauen Sie auf G. Wurm GmbH + Co. KG als Ihren zuverlässigen Partner im Großhandel. Unsere langjährige Erfahrung, unsere breite Produktpalette und unser Engagement für hervorragenden Kundenservice machen uns zur idealen Wahl für Ihre Geschäftsbedürfnisse. Erkunden Sie unsere Produkte und entdecken Sie die Welt der modernen Geschenkartikel, Floristenbedarf und Wohnaccessoires. Wir freuen uns darauf, Sie bei Ihrer nächsten Bestellung begrüßen zu dürfen. Ihr Team von G. Wurm GmbH + Co. KG
Contact info
August-Horch-Straße 17, 51149 , Köln, Germany
- +49 (0)2203 / 297 11 10
- info@wurm.com
- wurm.com
4.5
Excellent
1K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Assortment has declined (previously…
Assortment has declined (previously were more items to buy) during last years while prices increased and therefore expectation to offered product too :)
6 February 2024
Reply from G. Wurm GmbH + Co. KG
Good day,
thank you very much for your review and the associated feedback on our product range and pricing. It is important to us to take your impressions and experiences seriously in order to continuously improve our service and range.
We would like to assure you that our product range has indeed been expanded in recent years, with the aim of offering a wider range of products and meeting the diverse needs of our customers. It is important to us to offer you a selection that is both high quality and up-to-date.
With regard to price developments, we would like to communicate transparently that we, like the market as a whole, have been confronted with rising freight costs. These challenges have unfortunately meant that we have had to adjust our prices in order to continue to ensure the quality and availability of our products. We always endeavour to minimise these effects and ensure fair prices for our customers.
We understand that changes in price and range can affect expectations and want to reassure you that we are continually working to find the best possible balance between quality, choice and cost. Our aim is to continue to offer you attractive products at fair prices.
Your Wurm-Team
Glad to work with you all those years
We have been working with Wurm company over 20 years with no problems on any subject. All the employes are helpful, kind and mostly efficient. Keep it up in the future.
All the best,
VITER team.
19 December 2023
Reply from G. Wurm GmbH + Co. KG
Thank you for the great review. We look forward to continuing our successful and extremely pleasant collaboration 😎 Your Wurm-team
Backorder
You didn’t send all, you had those in webshop. And it was backorder, but it freight was in invoice. All other order 5star
5 December 2023
Reply from G. Wurm GmbH + Co. KG
Hello, thank you for your feedback and for taking the time to let us know about the discrepancies with your last order. We are pleased to hear that you were satisfied with our previous deliveries and deeply regret that there were problems with this order.
Regarding the missing items, we would like to explain that some products were removed from your order due to low stock levels. Very rarely we have small quantities below a sales unit in stock, which are then shown as available in the webshop, which can lead to discrepancies. We are constantly adjusting this information to avoid such discrepancies.
Some other items unfortunately experienced delays in delivery, which is why they were not available in time for your order. We understand that this can be frustrating and apologise for any inconvenience caused.
We appreciate your loyalty and understanding and want to ensure that your future experience with us fulfils your expectations. For any inconvenience, we offer our sincere apologies. We are happy to answer any further questions or concerns you may have and hope to provide you with five-star service again on your next order.
Your Wurm-Team
Very large assortiment and good…
Very large assortiment and good customer service, orders always compleet.
6 December 2023
Reply from G. Wurm GmbH + Co. KG
Thanks for the great review! 😎
Reply from G. Wurm GmbH + Co. KG
Thank you for the great review 🥰
Reply from G. Wurm GmbH + Co. KG
We'll pass on your feedback to our colleagues in purchasing, service and marketing, we're sure they'll be delighted 😎 Your Wurm-Team
I am mostly pleased with my purchases.
I am mostly pleased with my purchases.
My only issue is the Christmas bells were not as good quality as last few years,also nearly every string fell out and had to be re strung
Also when I was trying to get orders the people commenting with my transport agent would ask different questions each time and the process of getting papers and info ready for delivery made quite a big delay in me delivery time.
I am however happy with most of the other products and find the goods to be very good.
27 November 2023
Reply from G. Wurm GmbH + Co. KG
Good afternoon,
firstly we would like to thank you for your positive feedback on our products and your previous purchases. It is a pleasure to hear that you are satisfied with the majority of our products.
We would like to sincerely apologise for your concern regarding the Christmas bells. It is unfortunate that they did not meet your expectations and the strings had to be restrung. We take your feedback seriously and will review the quality of our products accordingly to ensure they meet our high standards.
With regards to the ordering and delivery process, we would like to clarify that the information we require is essential in order to dispatch the goods safely and appropriately. However, we understand that the process of collecting and preparing this information has resulted in a delay and increased effort for you. We would like to apologise for this.
We are always striving to optimise our processes and make them more efficient. Your feedback is very valuable in this context and will help us to review and improve the coordination with our forwarders and the associated processes.
We thank you for your patience and understanding in this matter and hope that we can continue to fulfil your expectations and improve your shopping experience with us in the future.
Your Wurm-Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.