Support: Lara Nielsen The issue was addressed and solved quickly and I have been able to redeem one of my vouchers. 1 star less only because there is a call function available but the calling tak... See more
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The service were excellent. All the necessary actions were taken faster than expected. Mr. Simon Samuel had helped me very well. Thanks
I had problems using the voucher and contacted Wunschgutschein by Kontaktformular and my problem was promptly solved by Samuel Simon. Thank you very much!
Honestly, this is probably the worst voucher I’ve ever used. I used to buy these vouchers to give to friends, but after receiving one myself and experiencing the redemption process, I’ll defin... See more
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Company details
Written by the company
WUNSCHGUTSCHEIN ist Deutschlands beliebtester Geschenkgutschein – die einfache Lösung, wenn man mit einem Geschenk wirklich Freude machen möchte. Erhältlich in über 110.000 Verkaufsstellen und 5.000 Filialen, ist er die Nr. 1 der Multi-Brand-Gutscheine in Deutschland. Ob online oder im Laden: Mit über 500 Partnershops und vielen bekannten Marken ist für jeden etwas dabei. Ob als Geschenk für Familie und Freunde oder als praktische Lösung für Unternehmen – WUNSCHGUTSCHEIN macht Schenken unkompliziert, flexibel und persönlich. Und hinter dem Produkt steht ein engagiertes Team von mehr als 150 Mitarbeitenden, die jeden Tag daran arbeiten, die schönste Art des Schenkens noch besser zu machen.
Contact info
Rosental 6, 80331, München, Germany
- 0211/7817580
- impressum@wunschgutschein.com
- wunschgutschein.de
4.2
Great
91K reviews
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Delivery Fail
I ordered a voucher for a friend's birthday and by default, I ordered shipping option instead of PDF. The wunschgutschein did not get delivered, even in a month and reaching customer service has been a hassle as well.
8 June 2025
Reply from WUNSCHGUTSCHEIN
Dear customer,
dear customer,
Thank you for your review.
We regret that you are dissatisfied with our service.
We are only satisfied when you are.
We will always find an amicable solution.
We will contact you in a separate e-mail from our specialist department in order to resolve the matter promptly.
Best regards,
the WUNSCHGUTSCHEIN team
Worst experience ever!!
Worst experience ever!!! Please don't buy anything from this website. I ordered a gift card valued at 200 Euro for my friend, but it did not arrive after 12 days, even though their website says post normally takes 2-3 working days. I emailed them after a week, and I was told it will take 6-7 working days. But not it has been 12 days it still has not arrived. I then followed up again per email, no response at all. I tried to call them, and the automatic machine response asked me fill in their online form. I did that but still no response. This is terrible servise. Can someone please contact me on my order???
8 July 2025
Unprompted review
Reply from WUNSCHGUTSCHEIN
Dear customer "xy",
Thank you for your review.
We regret that you have obviously not yet received your postal consignment from the responsible delivery service provider.
WUNSCHGUTSCHEIN forwards all postal consignments to the postal service within 24 hours of the order being placed.
We have no influence on the subsequent delivery and delivery processes of the delivery service providers.
As a rule, you will receive your goods 5 working days after ordering.
Our telephone menu announcement is programmed in such a way that the most common topics are explained to you in the self-service procedure and you can, for example, have the WISH VOUCHER code emailed to you again or have an activation link resent to you. If you have placed an order with us and have questions about it, you can press the "7" button, for example, to be connected to our customer service team.
We will be happy to check your case in detail. Please email it to the relevant department at reklamation@wunschgutschein.com.
Best regards,
the WUNSCHGUTSCHEIN team
Ordering was easy and they deliver…
Ordering was easy and they deliver quickly! I love that you can also send chocolates with the card too!
30 June 2025
Frustrating experience and still not resolved
Error message when trying to use the code provided by mail. Copy of the Voucher was provided to CS but no response 24 hours later. Most frustrating gift ever. If you want to save the receiver the same frustration buy another gift!
3 July 2025
Unprompted review
Reply from WUNSCHGUTSCHEIN
Dear customer "Jennifer",
Thank you for your review.
We are sorry that you are experiencing challenges with the use of the WISH VOUCHER.
If your concern still exists, please email us directly to the responsible department reklamation@wunschgutschein.com and we will prioritize the case for you.
We will certainly find an amicable solution.
Best regards,
the WUNSCHGUTSCHEIN team
good gifting solution
24 June 2025
Very very bad customer service
Very very bad customer service. No response to any of the queries asked via customer service center on our order untill today. One of the worst experience. I would never recommend buying this voucher online to anyone.
19 June 2025
Reply from WUNSCHGUTSCHEIN
Dear customer,
dear customer,
Thank you for your review.
We regret that you are dissatisfied with our service.
We are only satisfied when you are.
We will always find an amicable solution.
We will contact you in a separate e-mail from our specialist department in order to resolve the matter promptly.
Best regards,
the WUNSCHGUTSCHEIN team
Everything about this service is rubbish
18 June 2025
Reply from WUNSCHGUTSCHEIN
Dear customer "Stuart Stu",
Thank you for your review.
We are sorry that you are experiencing challenges with the use of the WISH VOUCHER.
If your concern still exists, please email us directly to the responsible department reklamation@wunschgutschein.com and we will prioritize the case for you.
We will certainly find an amicable solution.
Best regards,
the WUNSCHGUTSCHEIN team
I DINT SEE A WORSE SYSTEM
I DINT SEE A WORSE SYSTEM. my friend bought me a code and i go to site and site wasnt working that day, i waited till another day and tried 15 times untill it works. At the middle of the day finally they accepted and say to me my code is gonna come 15 minutes later. But i waited for whooole day nothing comes. I call them and the automatic system tells me to fill the kontakt form. I fill them they mail me directly that my form is accepted but they never reply. The thing that i wanted to buy is about to finish and i dont have my code.
30 May 2025
Reply from WUNSCHGUTSCHEIN
Lieber Kunde,
schade, dass Sie Herausforderungen mit der Verwendung des WUNSCHGUTSCHEINs haben und mit uns unzufrieden sind.
Sofern Ihr Anliegen noch besteht, mailen Sie gerne direkt an die zuständige Fachabteilung reklamation@wunschgutschein.com und wir werden Ihren Fall priorisiert für Sie prüfen.
Bitte beachten Sie, dass die detaillierte Bearbeitung der eingesandten Reklamation am nächstfolgenden Werktag erfolgt.
Wir finden sicherlich eine gütliche Lösung und würden uns freuen, wenn Sie nach erfolgter Klärung die Bewertung anpassen.
Viele Grüße,
das Team von WUNSCHGUTSCHEIN
Flexible to use everywhere
That was so flexibel to use every where , easy idea for gifting
22 May 2025
didnt receive the amazon voucher
20 May 2025
Reply from WUNSCHGUTSCHEIN
Dear customer
Dear customer,
Thank you for your review.
We regret that you are dissatisfied with our service.
We are only satisfied when you are.
We will always find an amicable solution.
We will contact you in a separate e-mail from our specialist department in order to resolve the matter promptly.
Best regards,
the WUNSCHGUTSCHEIN team
not a scam
not a scam, but super buggy
doesnt recieve email with code, or just error (VCRx51)
used it 3x, everytime atleast one of the issues
garbage fire
24 May 2025
Unprompted review
Reply from WUNSCHGUTSCHEIN
Lieber Kunde,
wir bedauern, dass Sie Herausforderungen mit der Verwendung des WUNSCHGUTSCHEINs haben und mit uns unzufrieden sind.
Sofern Ihr Anliegen noch besteht, mailen Sie gerne direkt an die zuständige Fachabteilung reklamation@wunschgutschein.com und wir werden Ihren Fall priorisiert für Sie prüfen.
Bitte beachten Sie, dass die detaillierte Bearbeitung der eingesandten Reklamation am nächstfolgenden Werktag erfolgt.
Wir finden sicherlich eine gütliche Lösung und würden uns freuen, wenn Sie nach erfolgter Klärung die Bewertung anpassen.
Viele Grüße,
das Team von WUNSCHGUTSCHEIN
Really good and great selection of shops
22 May 2025
Unprompted review
They have my issue really fast and in a proper way solved. Thank you so much
They have in a really short time time and in a proper way my issue solved. It seemed I haved already used the same code and they gave me a new one
15 May 2025
Unprompted review
They are trust worthy
10 May 2025
Unprompted review
So gut.........
9 May 2025
Unprompted review
A bit cumbersome process
A bit cumbersome process. I’d like to get one code that works on any participating site.
8 May 2025
Unprompted review
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