1. Works when you don't need it. Doesn't work when you need it. 2. Packet loss imminent. 3. Overpromise and under-deliver quality of service. Latency shows 'improvement' but in-game and packet... See more
Company replied
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See what reviewers are saying
No improvement and they won't do refunds once you've activated payment. They want me to pay for a month, so that they will refund me for a year in error? Why not just refund me and keep $10? EDIT: T... See more
Company replied
app UI is garbage, no search function for games so you're stuck scrolling through every option until you find the one you want/ No ability to remove a game from the pre-populated library they auto cre... See more
Company replied
Trash and they wont cancel your billing when you want. I cancelled this months ago and they tried to charge me yet again today. Worthless and scammy. It does 0 improvement
Company replied
Company details
Information provided by various external sources
Save yourself from lost packets, high ping times, and unpredictable performance. Over 1,000 games supported.
Contact info
#201 - 1441 Ellis Street, V1Y2A3, Kelowna, Canada
- support@wtfast.com
- wtfast.com
2.4
Poor
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wtfast has really stepped up there game…
Wtfast has really stepped up there game since I used them 3 years ago, definetly recommend
4 September 2020
Unprompted review
Reply from wtfast
Hey there,
It's good to hear about your positive experience with WTFast!
Happy gaming! 😀
April
wtfast brings the entire online gaming…
wtfast brings the entire online gaming experience to a whole new level.
1 September 2020
Unprompted review
Reply from wtfast
Hello Ibem,
It's our pleasure to know about your positive experience with WTFast! Thanks for sharing.
Have a good day,
Carlos
Fixed Destiny 2 Issues
Fixed my Destiny 2 'connection to destiny servers' issues
1 September 2020
Unprompted review
Reply from wtfast
Hey Christian!
Thanks for the kind words! I am glad you enjoy using our service. :)
Enjoy your gaming!
Carlos
Ping goes higher with Roblox
Says my ping is sitting around 100 with Roblox but the ingame performance tab shows it actually sitting around 700 (worse than without this program running)
27 August 2020
Unprompted review
Reply from wtfast
Hey there,
I'm sorry to hear you found the ingame stats disappointing. Kindly note that while using WTFast the in-game ping data will not be accurate since it will show you the ping that you are getting through your internet and not through WTFast as the game will report ping to the IP that you used to log in. Since we do not hook the login process and you are logging in from your own IP the game servers will show ping directly to your IP, and not the ping through WTFast.
I want to provide you with support to achieve the expected results with our GPN. You can write to me at support@wtfast.com so we can look at your data and help you optimize your connection with Roblox.
Thanks a lot for sharing!
Cheers.
Graciela
Dark Souls 3 was not playable
Dark Souls 3 was not playable. Now it is.
27 August 2020
Unprompted review
Reply from wtfast
Hey there!
Thanks for the kind words! I am glad you enjoy using our service. :)
Enjoy your gaming!
Carlos
Reply from wtfast
Hello Boon,
It's our pleasure to know about your positive experience with WTFast! Thanks for sharing.
Have a good day,
Carlos
Every time I played a game on Roblox I…
Every time I played a game on Roblox I had about 300 Ping. When I started using WTFast that ping suddenly started going up to 600!
24 August 2020
Unprompted review
Reply from wtfast
Thank you for letting us know this happened.
I would like to look into your current set up, investigate why you got a 600ms ping, and provide you with support to lower your ping while playing Roblox. 😉
To do so, please contact me at support@wtfast.com.
I hope to hear back from you soon! 😀
Thank you,
Emanuel
Doesn't work
I'm in Europe, and tried WTFast for Apex Legends. When I automatically connect to the server WTFast says is the best, I get 2000+ ping in American game servers, and 10 000+ ping in European game servers. When I manually connect to the WTFast server with the best ping, I get 150 ping in European game servers. Neither of these are useable.
22 August 2020
Unprompted review
Reply from wtfast
I am sorry to learn this happened, Kevin. 😞
I kindly ask you to reach out to our advanced support team at support@wtfast.com. We are willing to look into your current set up, investigate why you got a 10 000+ ping, and provide you with troubleshooting to achieve the desired results. 😉
We hope to hear back from you soon!
Thank you🤝,
Emanuel
nice and helpful!
20 August 2020
Unprompted review
Reply from wtfast
Hey Leroy!
This makes us happy, being nice and helpful just encourages us to keep up the great work! Thanks.👏
Have a nice day,
Graciela
Reply from wtfast
Hi Ionu Bene!
It's music to our ears to hear about your sweet experience with us. Thanks for using WTFast!
Happy gaming😎🎮,
Graciela
fast with virtually no lag
18 August 2020
Unprompted review
Reply from wtfast
Hi Philip!
We love to hear that it is virtually no lag. Thanks for the feedback!
Regards,
April
Great, could be better against actually terrible ISPs.
I had a native ping of 300 but with wtfast activated and a manually selected server which the app pinged for me lead me to have 150 ping in game. However, the real feel of the game was still laggy but still better than 300 ping.
15 August 2020
Unprompted review
Reply from wtfast
Hello Noor,
It's our pleasure to know about your positive experience with WTFast! Thanks for sharing.
Have a good day,
Carlos
great software keeps my game from…
great software keeps my game from lagging
12 August 2020
Unprompted review
Reply from wtfast
Hey,
Thanks for sharing your experience with us! We're glad that WTFast keeps your game from lagging.
Happy gaming!
April
So far really satisfied with my…
So far really satisfied with my connection with WTFast, frame rates have stabilized, very little fluctuations and stronger connection with the game servers.
11 August 2020
Unprompted review
Reply from wtfast
Hello Errol,
It's our pleasure to know about your positive experience with WTFast! Thanks for sharing.
Have a good day,
Carlos
every thing run sweet
9 August 2020
Unprompted review
Reply from wtfast
Hey!
We love to hear everything runs sweet! Thank you for your valuable review. 😀
Enjoy your game!
Emanuel
COVID 5g internet cant be fixed
Had horrible connection company told me that it was due to everyone working at home. Tried Wtfast and ping rates for my 2 games cut in half and substantially reduced ping spikes. (Smite and Tarvok)
9 August 2020
Unprompted review
Reply from wtfast
Hey valuable user! :D
Wow, after struggling with horrible connection I totally understand how relieved you must be feeling now, and we are amazed to be part of your Smite and Tarvok gaming experience!
You rock for sharing!
Happy gaming,
Graciela R.
The best for play
6 August 2020
Unprompted review
Reply from wtfast
Hello Juan,
Awesome! Thanks for sharing your positive experience with WTFast!
Kind regards,
Carlos
Reply from wtfast
Hello Yeetblast,
It's our pleasure to know about your positive experience with WTFast! Thanks for sharing.
Have a good day,
Graciela
improvement of +100ms
3 August 2020
Unprompted review
Reply from wtfast
Hello Cloud,
That's good to hear! We're glad you enjoy using our GPN!
Best Regards,
Denise
Stay away from this crappy software
Stay away from this crappy software. There are better alternatives that actually work. They charged my card even after I had cancelled my subscription.
31 July 2020
Unprompted review
Reply from wtfast
Hello Ahmed,
Thank you for leaving us your valuable review.
We always appreciate insight from our users as you help make WTFast better for all.
I am sorry to learn about the difficulties you are reporting. I would like to take a more in-depth review of your account and experience. Could you please send an email at support@wtfast.com?
I will be waiting for your response via email and will be pleased to give you my support.
Best Regards,
Carlos
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