WRS Insurance Brokers Reviews 118

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, often noting their ability to clearly explain complex information and efficiently secure suitable insurance. Many people highlight the excellent customer service, appreciating quick response times, a friendly approach, and a genuine understanding of their specific needs. Consumers frequently mention a seamless and positive experience, with many feeling well-guided through the process. However, some customers also noted that despite multiple replies, their concerns were not always addressed, leading to a feeling that the company was primarily focused on renewal rather than resolving their issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, professional, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently highlight the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Broker and went above and beyond to get our insurance in place. We had some short term cash flow issues so they worked with us on an affordable payment plan which allowed our insurance c... See more

Rated 5 out of 5 stars

After a poor experience with another insurance provider we turned to WRS. What a totally different experience! Aisha Lovegrove made it so easy and straightforward. Her help and concern were second to... See more

Rated 5 out of 5 stars

I was in unknown territory with this insurance need - Public Liability Insurance for a community group - and Sarah quickly grasped what was needed and explained clearly what was available. Later she r... See more

Rated 5 out of 5 stars

I had the pleasure of working with Sarah at WRS to arrange a complex property insurance policy at short notice. From start to finish, her service was responsive, professional, and solution-focus... See more


Company details

  1. Insurance Broker

Written by the company

WRS Insurance, specialist insurance broker for all charity, church and community across the UK. Over 50 years of general commerical insurance broking for businesses in Colchester, Essex and London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

118 reviews

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Rated 5 out of 5 stars

Quick, efficient and polite service.

Quick, polite responses to my questions and better cover than available elsewhere. Quick provision of documentation, including providing a hard copy prior to take up as I find it difficult reading on line.
Very happy with the service I Have received . Thank you

26 January 2026
Rated 5 out of 5 stars

Efficient and helpful

Sarah was extremely helpful and patient with someone who knew very little about the kind of insurance I was taking out. She answered all my queries efficiently and enabled me to take out the cover we needed.

14 January 2026
Rated 5 out of 5 stars

Amazing Broker and went above and…

Amazing Broker and went above and beyond to get our insurance in place. We had some short term cash flow issues so they worked with us on an affordable payment plan which allowed our insurance cover to proceed whilst ensuring they received all funds on their account. Not many businesses that go that extra helpful mile so have no hesitation in recommending them for all your insurance needs !!

Director and a very happy person

Happy Christmas to everyone and have a great new year.

Dave

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication, we dealt with Brandon from start to finish and he kept us informed every step of the way as well as sourcing some pretty niche insurance for us, can't thank him enough, would highly recommend.

3 December 2025
Rated 5 out of 5 stars

Our relationship with WRS has always…

Our relationship with WRS has always been excellent. Aisha is a breath of fresh air and its always a pleasure speaking to her, whatever the reason for the call.
When something is needed, it is always chased and provided with a dogged determination.
I can really recommend WRS.

5 December 2025
Unprompted review

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